[RESOLVED] Video Stops Working On One Program Only

Windows XP professional version 2002
service pack 3 v.6419
Intel core (TM) 2cpu [email protected]
3 GB RAM
Display ATI Radeon HD 3600 series

One of my programs (wavelab 4) starts to run and the video stops and then the sound stops. Then I get a blue screen that says:

"A problem has been detected and windows has shut down to prevent damage to your computer. The problem seems to be caused by the following file: ati2dvag If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
The device driver got stuck in an infinite loop This usually indicates problems with the device itself or with the device driver programming the hardware incorrectly. Please check with your hardware device vendor for any driver updates.

Technical Information
*** Stop: 0x000000EA(0x899CF968,0x8A3715E8,0xBA4DBCBC,0x00000001)ati2dvag
Beginning dump of physical memory"

The screen does appear again. I have checked for updates for the video card and there are none. I removed the video card and driver and reinstalled it with the same results. Like I said it only doesn't work with the program wavelab 4. I use a USB device called Saffire 6 to run keyboards and sound. It used to work just fine until I had a crash and had to reload everything. Any help would be appreciated!

Thanks

Go to Windows Update and install the latest Mircosoft .NET Framework package.

If the problem persists, try the following:

Right click and select Properties
In the newly opened window, click the Settings tab and choose Advanced
Select SMARTGART and set the fast write option to "Off"
Click OK to confirm and restart Windows.

Some more ideas.
http://www.computerforums.org/forums...th-212312.html

Thanks for responding! I went to microsoft.NET framework and downloaded and ran framework 4.5.1. I had warnings from AVG that this cold be a problem but I ran it anyway. After installing it said thank you for using framework 4 so I don't know if I have 4.5.1. So I ran WaveLab 4 and the same problem was there. You then told me to right click and select properties but I don't know what file or screen you want me to right click on.

The video program.
Just found out, so i will ask, did you lately update the video drivers?
If yes, then roll back to the next older drivers. To new of drivers can and do cause hair pulling.

When I go to "roll back drivers" it says "no drivers have been backed up for this device". I did try updating the driver before but it said I had the best driver already.

Check in device manager that video card and select properties. Wha
t drivers doyou have now.?

These are all the ones listed:
C:\windows\system32\amdpcom32.dll
ati2cqag.dll
ati2dvag.dll
atiedxx.dll
atievxx.dll
atievxx.exe
Ati2mdxx.exe
ati3duag.dll
atidlxx.dll
atiapfxx.blb
atipfxx.exe
atibmon.exe
aticalcl.dll
aticaldd.dll
aticalrt.dll
ATIDDC.DLL
ATIDEMGX.dll
aticdxx.dat
atiiiexx.dll
atikvmag.dll
atimpc32.dll
ATIODCLI.exe
ATIODE.exe
atiogl.exe
atiok3x2.dll
atipdlxx.dll
atitvo32.dll
aticoxx.dll
ativva5x.dat
ativva6x.dat
ativvamv.dll
ativvaxx.cap
ativvaxx.dll
DRIVERS\ati2mtag.sys
DRIVERS\ati2erec.dll
Oemdspif.dll

These are the ones listed under driver details

Sorry, did not explain enough.
The info on this page is good .

Is this what you wanted?

Driver Provider ATI Technologies Inc.
Driver Date 1/26/11
Driver Version 8.821.0.0.

Get the driver from the computer manufacturers website.

I am assuming I go to the Dell site and download a video file. There are five choices:

AMD Radeon HD 2400 PRO System BIOSAMD Radeon HD 2400 PRO System BIOS
AMD Radeon HD 2400 XT System BIOSAMD Radeon HD 2400 XT System BIOS
AMD RADEON HD 2400 PRO, v.8.42_WHQLcert_070914a-053349C-Dell_XP, A03AMD RADEON HD 2400 PRO, v.8.42_WHQLcert_070914a-053349C-Dell_XP, A03
ATI ATI Radeon Xpress X1100, v.8.401-2KXP-070815m-052428C-Dell, A05
Graphic card 8.401 XP driver for Nadia
ATI ATI Radeon Xpress X1100, v.8.401-2KXP-070815m-052428C-Dell, A05
ATI X1300, v.8.302-061003a-039436C, A02
This package provides the driver for AMD ATI Radeon X1300 and is supported on OptiPlex 745/755/330/745C models that are running the followin...
ATI X1300, v.8.302-061003a-039436C, A02

Please post you computer make and model number.

I have to do some research.

Thank you for your patience!

It is a Dell optiplex 320.

That is the info I used when looking up video drivers on the Dell site.

Integrated ATI Radeon X300 graphics
128MB ATI Radeon X1300 HyperMemory
3
with DVI and TV-out
And
128MB ATI Radeon® X1300 PCI Express X16

Those drivers you are using maybe to new.

These vista should do the trick.
ATI ATI Radeon Xpress X1100, v.8.36-Vista-WHQL-070314a3-055312C-Dell, A03 View details
ATI_ATI-Radeon-Xpress-X1100_A03_R172873.exe | Hard-Drive (103 MB)
Video |
Release date 26 Nov 2007
| Last Updated 03 Nov 2011
| Recommended
Version 8.36-Vista-WHQL-070314a3-055312C-Dell,A03
http://www.dell.com/support/home/us/...ex-320/drivers

Might want to get a 5450 ATI card.
Example: http://www.newegg.com/Product/Produc...82E16814102882
$30

I am not having success uninstalling the current display adapter driver. I go to my computer>view system information>hardware>device manager>display adapter>ati radeon 3600>uninstall. It asks me to restart the computer and it loads the 8.821.0.0 driver back in again. If I say not to restart the computer the same driver is still there. What am I not doing?

Changing the driver to the Generic VGA driver first might be needed.

Maybe in Programs and Features, uninstall it.

I cannot figure out how to change the driver to a generic VGA driver. The instructions I looked up to do this don't appear on the computer as instructed by the site.

Post the link to the site that had the instructions, and be specific about what you were not able to do.

Also, Try these links:

http://support.microsoft.com/KB/268852

http://www.playtool.com/pages/uninst...uninstall.html

I used the "playtool.com" link and when I got to the "adapter" tab step and clicked on it I don't get a "change" tab. There is a "properties" tab.

Double-click the problematic device to bring up the Properties window.
Click the Driver tab.
Click the uninstall Driver button.
A dialog box will ask you to confirm your decision to roll back to a previous driver. Click Yes to begin the roll-back process.
Should look like this

Attachment 12763

When I do double click on the video device and click on the drivers tab and then click on the uninstall tab I get "no drivers have been backed up for this device". If I use the "playtool.com" link and when I got to the "adapter" tab step and clicked on it I don't get a "change" tab. There is a "properties" tab. So if I click on the "properties" tab and go to the "uninstall" tab I get the same message "no drivers have been backed up for this device".

I am now lost at what to do other than a clean install. Hope ome one can help out.

Thanks for trying! I'll consider a 5450 card.

Or newer would be good also.

Thanks. I will check them out!

Have you tried changeing the video driver in Safe Mode?

This is interesting. I went to My computer-view system information-system properties-hardware-device manager-display adapters-clicked on ati radeon hd 3600 series-right clicked the uninstall driver tab-got the warning, you are about to uninstall the device from your system-clicked okay-you must restart to finish removing your hardware-after restarting I got the found new hardware video controller (vga compatible)-then found new hardware ati 3600. Then I started the program Wavelab 4 and it worked. The video or sound did not stop. I ran three more songs (files) just to be sure and they all worked. I closed the program, reopened it and played more songs(files) and they worked. I closed the program and turned the computer off then restarted the computer. I opened the program wavelab 4 and played a song. The same problem happened. The video stopped and then the sound stopped. I turned off the computer and went through the procedure again and it worked. So I turned the computer off and then on again. Ran the program again and it had the same problem. So I can get it to work if I go through the above procedure.

That almost sounds like WaveLab 4 is altering or corrupting the driver settings.

Getting support for WaveLab 4 from Steiberg's site is not possible since they are up to version 7 or 8 and don't care about older versions. But at least I know I can get it to work!

WaveLab 4 we know is ripping things up. Maybe find find /buy something else is a option.

Programs like these are 4 to 6 hundred dollars. WaveLab 4 does everything I want in a program so I can put up with a little reloading of drivers.