Insufficient access to a KEY?

I have been trying to install an app from AnyMeeting. However, it does not let me.
I had a session with Broni to clean my computer of some garbage which i thought might have been the cause of some little issues. Apparently it was not but now, when i try to install that app from AnyMeeeting, i am getting this error message:

Could not open key
HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@cnw.com/cnwplugin.
Verify that you have sufficient access to that key, or contact your support personal

First, Mozilla is not my default browser. It was even closed.
Second, i tried to run it as administrator, with the exact same result.
Finally, when i installed it on my laptop, which is also a Window 7 installation but a 32-bit machine, it worked fine and installed correctly without any error message.

Any idea would be causing that?

Links on how to regain access to a registry key:

http://support.microsoft.com/kb/327507

http://answers.microsoft.com/en-us/w...e-89637e0dacae

OK, trying to first backup the Registry, i am following the instructions here:
http://support.microsoft.com/kb/322756

but i am already stuck as i can't find the "correct" one on this step:
In Registry Editor, locate and click the registry key or subkey that you want to back up.

Can someone help?

In Windows 7, click the Start orb, type in regedit and press [Enter]. In the left panel of regedit, click Computer (all the way up at the top left), now click File > Export..., select a folder where you want to save the file, type in a filename (such as "registry_complete_20141102.reg") and click the Save button.

Maybe a silly question, but which file do i need to save? I cannot find this one:
HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@cnw.com/cnwplugin.

Maybe it is part of something else?

Nevermind, i misread (to early!)
Thanks.

In the instructions given in one of those links, it refers to this key:

HKEY_CLASSES_ROOT\Component Categories\{62C8FE65-4EBB-45e7-B440-6E39B2CDBF29}

Since the message i get shows this one:
HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@cnw.com/cnwplugin

i am not sure what i am looking for.

What do you see in HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins? I see nothing here, in spite of having Mozilla Plugins.

What do you see in HKEY_CLASSES_ROOT\Component Categories\{62C8FE65-4EBB-45e7-B440-6E39B2CDBF29}? I see:

Code:

---

(Default) REG_SZ (value not set)
0        REG_SZ .NET Category

---

I see various things in the Mozillaplugin folder:
@adobe.com...
@garmin.com...
@java.com...
@lastpass...
@microsoft...
@wacom...

In the other one, i see the same thing you see.

So what happens if you add a:

@cnw.com/cnwplugin.

in there?

Hum..if i add it where??
(i am worried about playing in those keys!)

Add it in to your Mozillaplugin folder where your other "@whatever"'s are. But not until you have a backup of your HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins key of course.

I will really sound like a lost cause but all those other @something are folders with stuff in them. Do i just add another folder with @cnw.com/cnwplugin with nothing in it?

In Windows 7, click the Start orb, type appwiz.cpl and press [Enter]. If you see "AnyMeeting" in there, right-click it and select Uninstall. Then reboot and try to install the latest version of AnyMeeting again.

Let us know what happens ...

I get the same error message that it cannot access that Key. I guess it needs it to install but also to uninstall.
I have rebooted (no choice as we had a power failure) and i get the same error.

Highlight everything in the following Code box:

Code:

---

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins]

[HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins]\@cnw.com/cnwplugin]
"Path"="C:\\Program Files (x86)\\AnyMeeting Plug-in\\npcnwplugin.dll"

---

and press [Ctrl][C] to copy it. Click the Windows' Start orb, type in notepad.exe and press [Enter]. Click once in that Notepad window then press [Ctrl][V] to paste in what you copied. If there is not a blank (empty) line at the bottom of what you just pasted in, place your cursor at the end of the last line line of text and then press [Enter] once so that there is at least one blank line. Press [Ctrl][S] to open the Save box, select the Desktop icon in the left pane, type in crwplugin.reg into the "File name:" box, change the "Save as type:" from "Text Documents (*.txt)" to "All Files (*.*)" and then click the "Save" button. Right-click the new "crwplugin.reg" file now on your Desktop, select Merge and then click Yes. With any luck you should now have a @cnw.com entry in the HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins key in your Registry.

Note that I have no way to determine if adding this entry to your Registry is going to actually solve your problem. But, I do have my fingers crossed. ;)

PS - Don't forget to back up that "HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins" before making any changes to it.

Ok, i am not sure if it is a typo or what but now, i have a MozillaPlugins] folder (with the ]) and in there is the @cnw.com/cnwplugin

Is that supposed to be separate from the one without the ] ?
As it is, i tried to remove the AnyMeeting app/program, and i still get the same error message.

Oops, sorry about that. You're right, it is definitely a typo. That trailing "]" does NOT belong there. Right-click that "MozillaPlugins]" in the Registry and select Delete (or Remove). Then try this one instead:

Code:

---

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins]

[HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\@cnw.com/cnwplugin]
"Path"="C:\\Program Files (x86)\\AnyMeeting Plug-in\\npcnwplugin.dll"

---

I went through the same steps. I found the key in the correct folder.
I went to remove AnyMeeting and i still get the exact same message :(

Did you follow the steps at the links I posted to regain access to the registry keys? You may need to perform the procedure for each level of the registry key in question, especially if malware took away your access before you got it cleaned out.

And if that doesn't work, you might try Fred Langa's "Win7's no-reformat, nondestructive reinstall." It's a fast, nondestructive, in-place, total reinstall of Windows 7 that won't damage your user accounts, data, installed programs, or system drivers.

jdc, i will go over those again, but the second link seems terribly complicated for me.
As for the first one, i don't want to mess up anything, and when they mention this key:
HKEY_CLASSES_ROOT\Component Categories\{62C8FE65-4EBB-45e7-B440-6E39B2CDBF29}
am i supposed to follow the instructions for that one in particular or is there another key to click on?
It just does not LOOK like the one that is causing issues, so i don't want to tweak something that should be left alone.

The key referred to in the first link is the one that referred to the problem with the .NET issue. You should substitute the key you are getting the Access Denied problem on, as shown below:

HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins

Should i use this whole line:
HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@cnw.com/cnwplugin

or just
HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins

?

Use both, start with:

HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins

and then the other one:

HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@cnw.com/cnwplugin

I followed the steps and all the permissions are correctly set, as explained in the instructions.
I did check those on both,
HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins
and :
HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@cnw.com/cnwplugin

Anything else to check?

Now that I look at your first post again, the keys should be as below. I assume that the "32" was not present in the registry keys you actually checked.

HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins
HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins\@cnw.com/cnwplugin


Did you re-boot and try reinstalling the software?

You are correct, i didn't see any "32" in the folder/key thing. I guess i was just copying and pasting without realizing it was not the same. Should i have it? Or is it somewhere else?
I rebooted this morning, when we had a power failure. And i tried to remove the program since, with the same result.

Try safe mode.

Safe mode to remove the program or to "reset" the registry key?

Safe Mode to remove the program.

Have you tried Revo Uninstaller Freeware Portable both normal and Safe mode.
http://www.revouninstaller.com/revo_..._download.html

I just prefer the portable as it does not install.

Trying to uninstall in saf mode and i get this message:

The Windows Insaller Service could not be accessed.
This can occur if the Windows Installer is not correctly installed. Contact your support persona for assistance.

If needed i will try that other program tonight unless someone else has another solution possibly to address this Windows Installer issue.

Well i just had enough time to give it a try with that Revo Uninstaller. Guess what? I get the same error message that it cannot open the key.

So as i was looking at other error messages i get when i restart the computer:
It said it could not find the CNW_Plugin_Setup.msi file. I searched and found it in this folder
C:\Users\Users\AppData\Local\Temp\IXPOOO.TM~

So when i browse to that particular folder i get this message:

The file C:\Users\Users\AppData\Local\Temp\IXPOOO.TM~\CNW_Plugin_Setup.msi is not a valid installation package for the product AnyMeeting. Try to find the installation package CNW_Plugin_Setup.msi in a folder from which you can install AnyMeeting.

I am a bit lost here because that is exactly what i found when i searched.

Possible help
http://www.techsupportalert.com/best...le-remover.htm

Also, triple check to make sure that the key in the error message (make a screen capture image of the error for reference) is spelled EXACTLY the same as the key in the registry, complete with punctuation and/or special characters. Make sure that you differentiate between the slash "/" and backslash "\" characters, if present.

I'll try that tonight, when i get home to my own computer.

Sorry for the delay. I am not ignoring you but i got in touch with Anymeeting support staff.
So far, they gave me similar instructions you did, with the same result too.
Then, they did a remote session using TeamViewer and got the same error message i told everyone in the first place.
Now, they are escalating the ticket higher. I'll see what they can do, and i'll update you.

Thanks for the update.

I am no longer sure what i can do.
I was in contact with the support staff at AnyMeeting.
They had me try to use the Microsoft Fix-it, which didn't fix it.
Then, they had me try the revouninstaller, which didn't fix it.

Interestingly, when i check in my Add/Remove programs, it is not there.

Here is the last message i described to them after using revouninstaller:
****************************
Through that step, i see AnyMeeting as an INSTALLED program even though it is not there in the Control panel. If i try to uninstall it through Revo, it tells me it can only uninstall already installed programs.

I tried Forced Uninstall and it asks me for the exact name of the program and the path. I cannot find the path as i cannot find the program.

To me, it looks like it was uninstalled but incompletely uninstalled, and the leftover is blocked somewhere.
******************************

Would you have any better method?