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Hello all, my Wife and i share the same computer.
Different windows.
My Windows internet etc work perfectly, Hers cannot load up certain websites, like Ideal world shopping channel etc. I can get into my bank account using hers.
She has a problem with Google, Ask search engines, cannot have google as her homepage.
Any ideas how to solve this would be appreiciated.
Windows Vista
Thanks, Gep:):):cool:
Is this ONE Windows installation with TWO user logins and profiles?
Have you tried Malwarebytes on the login profile that is having issues?
gep--And what are the versions of IE on these accounts?
Hello JDC2000, WelshJim. Is this ONE Windows installation with TWO user logins and profiles?
YES it is.
Have you tried Malwarebytes on the login profile that is having issues?
No. Tried Advanced system care, Norton Av etc. Done a clean up of my computer and Defrag.
I have the Latest version of Internet Explorer.
Thinking of a system restore??
Or, would using Chrome or another browser sort it on my wifes profile??????
Downloaded Malwarebytes, and has found 14 problems so far.
Thanks, gep
You said different Windows in the first post. That's why we needed clarification.Quote:
Hello JDC2000, WelshJim. Is this ONE Windows installation with TWO user logins and profiles?
YES it is.
That is garbage. Uninstall it.Quote:
Advanced system care
Definitely run Malwarebytes.
For Vista, that would be IE9.Quote:
I have the Latest version of Internet Explorer.
You can try a system restore if you want. I would still uninstall Advanced system care.
The symptoms you describe tend to indicate malware and/or adware.
Run Malwarebytes, uninstall Ask.
Depending on what Malwarebytes finds, you may need to post the log file.
Advanced system care:
For each computer it helps, it tears up hundreds. But in my experience, I know of no computer it has helped out.
Just had to reinstall, well clone actually, his os and everything because of that mess.
Something to think about.
Hello all, have uninstalled Advanced system care.
Have done a System Restore, as far as I know it has worked???
Deleted all that Malwarebytes found.
Still my Profile works great.
My Wife still cannot get fully on the Internet, the same problem.
Re-Install I.E.9??
Thanks for your help so far, Gep
The LOG File.
Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
Database version: v2014.02.15.07
Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
[administrator]
Protection: Enabled
15/02/2014 21:12:36
mbam-log-2014-02-15 (21-12-36).txt
Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 227500
Time elapsed: 2 hour(s), 17 minute(s), 27 second(s) [aborted]
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 10
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\somotomoviestoolbar1IE (PUP.Optional.MoviesToolBar.A) -> No action taken.
HKCR\AppID\{D616A4A2-7B38-4DBC-9093-6FE7A4A21B17} (PUP.Optional.Wajam.A) -> Quarantined and deleted successfully.
HKCR\CLSID\{3444c3c5-6c56-4a16-a453-832b05bf6ea4} (PUP.Optional.MoviesToolBar.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3444C3C5-6C56-4A16-A453-832B05BF6EA4} (PUP.Optional.MoviesToolBar.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{3444C3C5-6C56-4A16-A453-832B05BF6EA4} (PUP.Optional.MoviesToolBar.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3444C3C5-6C56-4A16-A453-832B05BF6EA4} (PUP.Optional.MoviesToolBar.A) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{3444C3C5-6C56-4A16-A453-832B05BF6EA4} (PUP.Optional.MoviesToolBar.A) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{A7A6995D-6EE1-4FD1-A258-49395D5BF99C} (PUP.Optional.Wajam.A) -> Quarantined and deleted successfully.
HKCR\CLSID\{3c471948-f874-49f5-b338-4f214a2ee0b1} (PUP.Optional.Conduit) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\FilesFrog Update Checker (PUP.Optional.Somoto) -> Quarantined and deleted successfully.
Registry Values Detected: 2
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar|{3444C3C5-6C56-4A16-A453-832B05BF6EA4} (PUP.Optional.MoviesToolBar.A) -> Data: Movies Toolbar (Dist. by Somoto Ltd.) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{3444c3c5-6c56-4a16-a453-832b05bf6ea4} (PUP.Optional.MoviesToolBar.A) -> Data: -> Quarantined and deleted successfully.
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 8
C:\Program Files\Movies Toolbar\SafetyNut\SRTOOL~2\IE\searchresultsDx.dll (PUP.Optional.MoviesToolBar.A) -> Quarantined and deleted successfully.
C:\$RECYCLE.BIN\S-1-5-21-2048741177-4184414092-1500873600-1001\$REKVYEW.exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\$RECYCLE.BIN\S-1-5-21-2048741177-4184414092-1500873600-1001\$RZ52SWQ.exe (PUP.Optional.Koyote.A) -> Quarantined and deleted successfully.
C:\Program Files\Conduit\Community Alerts\Alert.dll (PUP.Optional.Conduit) -> Quarantined and deleted successfully.
C:\Program Files\Movies Toolbar\SafetyNut\SRTOOL~1\IE\uninstall.exe (PUP.Optional.MoviesToolBar.A) -> Quarantined and deleted successfully.
C:\Program Files\Movies Toolbar\SafetyNut\SRTOOL~2\IE\uninstall.exe (PUP.Optional.MoviesToolBar.A) -> Quarantined and deleted successfully.
C:\Users\gep\AppData\Local\FilesFrog Update Checker\uninstall.exe (PUP.Optional.Somoto) -> Quarantined and deleted successfully.
C:\Users\gep\Downloads\SoftonicDownloader_for_windows-live-messenger.exe (PUP.Optional.Softonic.A) -> Quarantined and deleted successfully.
(end)
Hello All, FireFox works perfectly OK, so whats the best way forward, Uninstall I.E.9, and Re-install it???
Thanks, gep
That would be the route I would go.
I am guessing XP is the OS so do this when running mbam.
http://www.microsoft.com/resources/d....mspx?mfr=true
IE8 is the latest browser for Windows XP.
Good point.
In vista/win7 r-click and select run as administrator.
Hello Train and all, I am Running Windows Vista, and I.E.9
Thanks, Gep
Run MBAM again. You should fix anything it finds.Quote:
Windows Vista
You may want to create a new thread in the VDR ICU. There could be other things that MBAM didn't catch. Follow the instructions CAREFULLY.Quote:
Registry Keys Detected: 10
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\somotomoviestoolbar1IE (PUP.Optional.MoviesToolBar.A) -> No action taken.
http://discussions.virtualdr.com/sho...d.php?t=167915
Hello Train, in windows vista, do i select Run as Administrator in my Wifes Profile, or mine???????
Thanks, Gep:confused:
Yours will be fine. I use mine that way to clean out the wife's side.
Hello all, have used malwarebytes again, found a toolbar, 1047 entries removed.
Still my wife has the same problem.
Unininstalled intenet exporer 9, went to version 8, still my Wife has the same problem
I am presently Re-installing I.E.9.
If reinstalling I.E.9 solves it, will post back.
Any other ideas welcome.
Cant understand why fully, it only affects my Wifes profile and not mine??
Thanks for all your replies so far:), Gep