[RESOLVED] Updates Will Not Load

Windows 7 ultimate
service pack 1
cpu pentiumdual t2390 @ 1.866 Ghz 1.87 Ghz
Memory 2Gb
32 bit operating system
Compac c700 laptop

Here is a list
kb2804579
kb2832414
kb2870699
kb2807986
kb2840149
kb2849470
kb2859537
kb2862966
kb2868623
kb2872339
kb2876315
kb2836943
kb2836939
kb2799926
kb2853952
kb2868116
Internet Explorer 10 for windows 7

So then I click on installing updates and it says the updates are installed and shuts off. I restart the computer and it says please wait. It starts at 0%, goes to 3% and I get a quick message that starts off revert to.....and I can't read the rest because it says shutting down. So it starts over and says wait then 35% and goes to start screen. If I then go to windows update it says 2 important updates. I click on important updates to see what they are and I get this message. an error occurred while attempting to retrieve the list of applicable updates for your computer. To continue, please close and reopen the windows update control panel (error code; 80248007). When I did that the same updates came up. I tried fixit with no results. Then I tried .Net framework cleanup tool which you had suggested before with no results. Any help would be appreciated.

You could try one update at a time to see if you can find out which one is causing the rollback problem.

Don't install KB2859537.

http://discussions.virtualdr.com/sho...tomatic-Update

pipercub--
Try another Reboot and see if you can access the Windows Update window. What are the 2 important updates? Were they in the original batch you posted?
Also click on the link at the top of the Update page "View Installed Updates" . Does it show success or failure for the updates you tried to install on September 16?
The list of updates you show are a mix of those from August and September. The September batch also had some problem updates. But you are only showing one of those
KB2845537
Do not install it.

Thanks for the replies!

I ran them one at a time and got 3 failures;
Internet Explorer 10
kb2807986
kb2853952

I did not run kb2859537 per instructions.

When I start up the computer now it says I have 4 uploads.

All installs from the 16th failed.

Some times you have to just install one at a time.

Normally that happens if it needs to do a reboot after the install.

Do you actually want IE10? It's not required. I didn't install IE10, since I rarely use it. Note that you'll have to install all the IE10 patches AFTER you install IE10.

Did you try downloading the patches and running them instead?
http://www.microsoft.com/en-us/downl....aspx?id=36913
http://www.microsoft.com/en-us/downl....aspx?id=40035

I made IE10 a hidden file
The first patch didn't work
The second patch says I need a newer version and I don't know where to find that

Is that system using Hyper-V? I don't see KB2853952 coming up on my win7 boxes. There appear to be issues with that patch.
http://support.microsoft.com/kb/2853952
https://blogs.technet.com/b/askpfepl...edirected=true

KB2807986 is from March 2013. Are there any error messages when you try to install it?

kb2807986 error 80070005

Hidden
IE 10 windows 7
kb2859537
kb2853952

There were 12 new ones today and they all installed.

I don't know what Hyper -V is

pipercub--
kb2807986, see the Known Issues section here
http://support.microsoft.com/kb/2807986

I went to the link you provided and what I got out of it was that it was in the "important" category and that it applies to my system win 7 sp1 32 bit. Am I missing something? Do I need kb2807986?

Hyper V is for virtual machines. I really doubt you have that setup. You shouldn't need KB2853952.

Quote:

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kb2807986 error 80070005

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That's a critical update. I'm assuming you're logged in as an administrator. Did you scan your system for malware? If so, what apps did you use?

I went to "start-allprograms-accessories-then right click on command prompt-select run as administrator-In the command prompt I typed net user administrator/active:yes-then pressed enter." I went to windows update and took kb2859537 out of hiding. Then I downloaded it and ran it. The computer said to restart so I did. After restarting which it said 100% I checked with windows updates installed programs and it said success. When I did the same thing with kb2807986 it said installed but when I restarted the computer it never said 100% and checking with installed updates it said failed. Yes I scanned the system with Malware. The app is blue with like a notch missing on top and a white piece in the middle with the gold and blue shield on the lower right of the app. I think that is a microsoft symbol. Is that what you are asking for?

Quote:

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The app is blue with like a notch missing on top and a white piece in the middle with the gold and blue shield on the lower right of the app.

---

What program is that? We usually recommend Malwarebytes.
http://www.malwarebytes.org/

I said NOT to install kb2859537. If you get a BSOD later, then uninstall it.

I apologize for installing kb2859537. I just wasn't paying attention. Do I need to remove it? I do have malwarebytes installed. I apologize for abbreviating it in the post. I did run it again, making sure the latest update was there, and there were no issues. What is a BSOD?

BSOD = blue screen of death.

If you didn't get a BSOD, then kb2859537 should be ok. That's what I posted about earlier. It was from last month's batch of updates and they haven't fixed it yet.
http://discussions.virtualdr.com/sho...tomatic-Update

pipercub--
Re 2807986
This is what MS says in More Information--Known Issues section of the link I gave you
"Known issues with this security update
• In certain automated update deployment scenarios (such as from Windows Update or Microsoft Update), this update may not always install. This would also cause other pending updates not to install. For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
2552343

Time-out error occurs when you install a Windows Update package that contains drivers on a computer that is running Windows 7 or Windows Server 2008 R2This issue can occur with any windows update package that contains drivers on systems that do not have the critical non-sec GDR update 2552343 installed.

We recommend that you install update 2552343 before you deploy this security update. "

Do you have 2552343 installed?
http://support.microsoft.com/kb/2552343

No. KB2552343 is not installed.

When I try to install kb2552343 I get the message that I need the latest validation tool and to have my clock properly set. I tried to find an update for the validation tool but didn't have any luck. I tried running the Microsoft genuine advantage diagnostic tool and it seemed to work but did not say anything about an update of the validation tool. Thanks for the BSOD explanation!

Validation tool
http://www.microsoft.com/en-us/downl...alidation.aspx

Copy and paste in the internet server box the update.
time-a.nist.gov
time-b.nist.gov

They do better than most of the others.

https://discussions.virtualdr.com/im.../2013/09/1.png

In the "internet time savings" box there is
time.windows.com
time.nist.gov
time.nw.nist.gov
time.a.nist.gov
time.b.nist.gov

what am I suppose to do next?

time.a.nist.gov is the one I selected and then clicked the Update now button.

The two I listed, I have found since the Windows 98 days, to be the most consistently on line.
Let it do its thing and it will update the time. Both the Bios clock and the windows clock. Anyway it did both of mine last week.

I selected "time.a.nist.gov" and it said that the clock was reset. what am I suppose to do next?

Eyeball the clock to make sure it did reset, and try to install kb2552343.
Reboot and double check the time, then try.

I loaned my laptop with the problem out for a couple of days. When I get it back I will try your latest advice. I don't want to screw up again and not follow directions!!!

time-a-nist.gov did move the clock. When I tried to download kb2552343 I got this message: Download cannot be saved because an unknown error occurred.

Try this:

1. Run the System Update Readiness Tool
   
   
2. Reset Windows Update components
   
   
3. Download and install Update for Windows 7 (KB2552343)

Sorry to take so long to get back.
When I do the "Run the system update readiness tool" I select "All supported x86-based versions of Windows 7". When I download it and run it what is suppose to happen? It took about 15 minutes or so. I cannot seem to find any indication of where it is or what it did.

Try moving on to step 2, then 3.

I get the message "windows 6.1-kb2552343-x86.msu is already installed on this computer" So I went through the list of updates and could not find it as being installed or having failed. I did get a validation code though!

Have you tried a "sfc /scannow" and "chkdsk /f" to ensure your files are okay?

I ran "chkdsk" /f and "sfc /scannow". chkdsk did not find any problems but sfc /scannow did and asked if I wanted to see the log. When I typed in the command it said I did not have permission to access the log. I ran chkdsk /f and sfc /scannow and both said all was good. The view the log command did not come up again.

Check and see if kb2552343 is there again. Click the Start orb, type in appwiz.cpl, press [Enter], click the "View installed updates" on the left, up at the top right, in the search box, type in kb2552343 and press [Enter]. Is it there?

yes, it is there

Then you're good to go.

If you want it reinstalled, right-click it and select uninstall, then click the Start button > All Programs > Windows Update.