RESTORE TO FACTORY SETTINGS??

HP Pavilion dv1000 Special Edition Laptop
Windows XP Professional Service Pack 3 (build 2600)
Install Language: English (United States)
System Locale: English (United States)
Installed: 7/8/2010 9:25:35 AM HP
Processor a Main Circuit Board b
1.73 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache
Not hyper-threaded No details available
new USB Storage Use in past 30 Days (mouse over last used for details) new Hosted Virtual Machines (mouse over name for details)
Last Used
BUFFALO USB Flash Disk, s/n A400000000123699, rev 4000 12/16/2011 11:54:27 AM
None discovered
Drives new – drive encryption Memory Modules c,d
99.81 Gigabytes Usable Hard Drive Capacity
47.82 Gigabytes Hard Drive Free Space

TSSTcorp CD/DVDW TS-L532M [Optical drive] 1016 Megabytes Usable Installed Memory
Local Drive Volumes new – volume encryption

c: (NTFS on drive N) 99.81 GB 47.82 GB free

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I once successfully disinfected this system with the great help available here and now I own it, and always wanted to.

Trouble is, the system is once again woefully slow and, while trying to run a full scan of MSE latest version today per Broni's specs, crawled through to only 1.5% complete in about 4 hours :/ My intention was to get a pass into his ICU after I perform his required 3 steps, but I also then realized that i really don't need any of the data currently on the system because none of it's mine.

I do have the original factory OS CD that contains the software and drivers, so I'm also more than willing to perform a complete reinstallation and start from scratch. I do know how to reset the boot sequence so I can boot from the CD, but i don't know if it's what I need to also perform the full OS reinstallation or if it's only for the software and drivers preloaded at the factory.

Can someone please help?

Thanks!

sbuxman

If it's an HP Recovery disc, then it would do an factory restore. There could be multiple CDs, depending on the model. Just boot from the CD and see what it says. If it looks like a regular XP OS installer, then go to the HP website to see if you can download drivers for your model.

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Originally Posted by Midknyte

If it's an HP Recovery disc, then it would do an factory restore. There could be multiple CDs, depending on the model. Just boot from the CD and see what it says. If it looks like a regular XP OS installer, then go to the HP website to see if you can download drivers for your model.

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Here's exactly what the CD says on it's cover:

Operating System CD
Microsoft Windows XP Home Edition
Service Pack 2

Contains software and drivers already installed. For software reinstallation and repair only.

The dv1000s were CTO (Compaq To Order), so it's not a single model. Pretty sure this was also before they started putting recovery partitions on the system (the fact that you got a physical XP SP2 disc supports that theory). I would at least bookmark the HP driver site for the dv1000, just in case there is a driver or two missing.

Definitely download SP3 too. Install SP3 right after the recovery finishes.
http://www.microsoft.com/en-us/downl...ylang=en&id=24

Thank you again! One thing I don't understand: I ran a Belarc Advisor report on the sys and it shows XP Pro installed, SP 3; however, the OS product key sticker on the underside indicates Win Home w/SP 2. A little confused with that. So can I use the CD I now have to perform the reinstall?

Not sure where the confusion is. Your system came out before SP3, so it came with SP2. They're both still XP. You just need to install SP3 after the initial XP setup is done. That's why I said to download SP3.

When you reinstall, you'll be formatting the drive anyway, so it doesn't matter that your original CD is only SP2.

If any drivers are needed, install after you have installed SP3.

Learned that lesson the hard way.

Quote:

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Originally Posted by Train

If any drivers are needed, install after you have installed SP3.

Learned that lesson the hard way.

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Yup. SP3 should be the first thing you install after the XP setup.

I'd like to find myself a set of recovery disks so I can erase everything and truly start over. The HP CD I have is for the drivers only. Is such a set of disks available anywhere for an older system? Can they be made by yours truly with some program?

Thanks!

You just need to use the "Operating System CD" to load XP like normal. Didn't it boot to the XP Setup?

Then you would install the drivers/apps from any additional discs. If you don't have any other discs, then download the drivers from the HP website. Again, your system was a CTO, so there isn't a standard set of recovery discs like on other models.

You should be able to load XP off that Operation System CD. If not, you can try requesting discs from HP, but it's a pretty old model. Otherwise, you can try a site like http://www.restoredisks.com/

I'll boot from the CD and see what happens so I can let you know. Do I tap the esc key to access the BIOS options?

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Just boot from the CD and see what it says.

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That's what I said in my first post. I'm sure it's like a regular XP OS disc.

I think the old HPs used F2 to get into the bios. It's been a while. It should show it on the bios splash screen.

Quote:

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Originally Posted by Midknyte

That's what I said in my first post. I'm sure it's like a regular XP OS disc.

I think the old HPs used F2 to get into the bios. It's been a while. It should show it on the bios splash screen.

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esc gave a prompt to press any key to continue to boot from CD...

Here's exactly what I'm presented with:

Win XP Home Edition Setup

Welcome to Setup.

This portion of the Setup program prepares Microsoft <R> Windows <R> XP to run on your computer.

To set up Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.


So that's what I'm seeing. Looks like pressing ENTER is the way to go. Agree? I presume, then, that the drivers will all be installed as well since they also show on the CD?

Thanks for your patience.

Yes, that is a normal XP setup.
http://pcsupport.about.com/od/operat...tallxpnew1.htm

There is usually a separate CD just for apps/drivers. You might not need to install some of the drivers, but don't assume they will all be there. Again, you have a CTO, so the apps/drivers are usually on another disc. Install SP3 first, then see which drivers are missing.

Thank you so much for hanging in there with me...if nothing else, I'll have some good performance back...this system has been dragging like molasses in January. I'll report back as necessary for assistance with missing drivers, etc.

How should I answer the questions about partitioning? I'm given options to press enter for C: partition for NTFS...press C to create a partition in the unpartitioned space...press D to delete the selected partition.

You can just reformat the existing C: partition. Choose NTFS Quick.

Thanks...I need to buy a Starbucks card for you : )

I'm told that the partition has another OS installed on it and that it can cause problems: it's prob the professional...what to do?

You could always delete the existing C: partition and then create another one. D to delete, then C to create new C: partition.

How big is the hard drive? I usually make 2 partitions, but you only need to make the C: drive for now. Just enter the size you want for the C: partition.

Quote:

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Originally Posted by Midknyte

You could always delete the existing C: partition and then create another one. D to delete, then C to create new C: partition.

How big is the hard drive? I usually make 2 partitions, but you only need to make the C: drive for now. Just enter the size you want for the C: partition.

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HD is 160 GB, I think.


The latest caveat...Here's the warning I'm getting if I select D:

=

The partition you tried to delete is a system partition.

System partitions may contain diagnostic or hardware configuration programs, programs to start operating systems <such as Windows XP>, or other manufacturer-supplied programs.

Delete a system partition only if you are sure that it contains no such programs or if you are willing to lose them. Deleting a system partition may prevent your computer from starting from the hard disk until you complete installation of Windows XP.

To delete this partition, press ENTER. Setup will prompt you for confirmation before deleting the partition.

==============

Further information for the current C: drive:

Partition1 [NTFS] 95182 MB <74064 MB free>

Now what? Each new step feels more dire, but I'm in for the long haul...sorry this is taking so long; it probably feels elementary to you :/

Yes you want to delete the C: partition. That's the point of what you're trying to do, right?

If you don't have any data to save, you could delete all the partitions and start fresh. Just create a new C: at about 80GB. Later we can make a D: drive with the rest of the space. You only have to worry about C: for now.

Step One complete.

Since I've seen your and Train's notes about getting all the updates installed through SP3 before worrying about any drivers, I suppose I should first establish a wireless connection and connect to the Net to begin the downloads/installs. I don't know how to set up the wireless connection for my Verizon FIOS, having just tried unsuccessfully to do so : / I imagine that's because there are no drivers installed for the wireless device?

Also, once the wireless network is established, wouldn't the first important thing to do be download and install an AV? I've been using MSE...but first the wireless setup : )

Have a friend download the drivers and put it on a USB stick or burn to a cd, what do for future needs.

Paid big time for me and working with client computers over the years.

Quote:

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Also, once the wireless network is established, wouldn't the first important thing to do be download and install an AV? I've been using MSE...but first the wireless setup : )

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The first thing I do is install service packs. AV can cause problems during a service pack install. SPs can affect drivers also.

Next, install the video and chipset drivers. After that, network and sound drivers. These should have been downloaded ahead of time to a flash drive or CD, as Train mentioned.

After that install your AV and do a Windows Update.

In case you didn't find the drivers site yet:
http://h10025.www1.hp.com/ewfrf/wc/s...product=435618

You'll probably need Graphics, Audio, Touchpad (Input devices), Storage (SD card reader) and Network (there are 8 so you need to know what card you have).
You might need Modem drivers if you have a modem (if you don't use it, I would probably disable it in the bios).

Then I might as well hard-wire the laptop to my FIOS modem so I can download the service packs first and then perform the rest in the order you advise, because as I mention, I don't know how to set up a wireless network to establish a Net connection, and I definitely don't have one now without any drivers available for a wireless device.

Thank you!

I made it through SP 3, but I have a new problem before any AV or driver installs.

When I click Windows Update, I'm brought to the screen "Welcome to Microsoft Update," but can get no further after I click "Express Update." The screen that follows usually lists any updates to be downloaded and installed after a brief window that says, "Checking for the latest updates for your computer..." and a green progress bar rolling from left to right. But the window won't go to the next screen that enumerates all of the updates I still need, both Express and Optional. I'm now into the 28th minute of the system "Checking for the latest updates for your computer..." and nothing has changed.

Can someone please help?

Thank you!

Some sort of problem with the site, (possibly overloaded?). You might want to try it again late tonight or early tomorrow.

∙∙∙edit∙∙∙

Finally got in after about 20 minutes. It's downloading the third of seven updates but it's progressing s-l-o-w-l-y.

Quote:

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Originally Posted by SpywareDr

Some sort of problem with the site, (possibly overloaded?). You might want to try it again late tonight or early tomorrow.

∙∙∙edit∙∙∙

Finally got in after about 20 minutes. It's downloading the third of seven updates but it's progressing s-l-o-w-l-y.

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Yes, and thank you!

Had an unconfirmed report a moment ago that Microsoft acknowledges probs with its update site and does not yet have a fix...additionally, it may or may not be related to their bigger prob of a huge hole in the latest release of Outlook which already has them smarting as it adds to their list of recent embarrassments...that glitch has been well documented in the past 2-3 days in virtual print everywhere...

You're welcome.

The repeatedly offered updates problem was fixed on Thursday. September 2013 Office Update: Targeting and Repeated Offering

The seven updates that I started about an hour ago have finally finished installing.

Quote:

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When I click Windows Update, I'm brought to the screen "Welcome to Microsoft Update," but can get no further after I click "Express Update." The screen that follows usually lists any updates to be downloaded and installed after a brief window that says, "Checking for the latest updates for your computer..." and a green progress bar rolling from left to right. But the window won't go to the next screen that enumerates all of the updates I still need, both Express and Optional. I'm now into the 28th minute of the system "Checking for the latest updates for your computer..." and nothing has changed.

Can someone please help?

Thank you!

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I thought I said to install the drivers and AV before doing Windows Update? You shouldn't be connecting to the Internet before you install AV.

Otherwise, you can choose Custom instead of Express.

Yessir, you did say that, and I complied and thought I had them all installed, but Chrome crashed and ESPN won't display the vids typical on their homepage due to not-recent-enough DirectX...whatever facilitates video play. It didn't matter anyway because the Windows Update site is having its own major problems, so zero were installed, but I am being told that I have 132 updates available! All drivers are now installed, but I continue to have problems with Chrome, not that that's a biggie!?

Thank you!

Quote:

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Originally Posted by Midknyte

I thought I said to install the drivers and AV before doing Windows Update? You shouldn't be connecting to the Internet before you install AV.

Otherwise, you can choose Custom instead of Express.

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Disaster set in about 8:30 PM PDT when a "tech" from HP who was working remotely started to mess with drivers in response to my problems with Chrome crashing and the other minor issue I mentioned above...the service was provided me via purchase 2 days ago and was a last resort of a case that had already been created. Since I can't connect to Windows Update and wouldn't anyway until all driver issues were handled and an AV installed, it seemed reasonable to request assistance to help repair Chrome. Needless to say, never again. So since a Level 2 tech at the same service advised that I should start all over from scratch and install a new copy of XP, I've decided to call it a night. My biggest mistake, according to the Level 2, was deleting the Recovery Partition during my first reformat.

I'd like to try this again one last time or my $$$ investment in this dinosaur is wasted.

Tomorrow : /

You had to pay for tech support? DirectX is probably not the problem with your videos. Many videos rely on Adobe Flash. ESPN definitely uses Flash. I just checked.

Chrome uses their own "pepper flash" instead of the normal Adobe Flash. I've had issues with Chrome and videos before. Maybe you should have tested the system with Firefox with the Adobe Flash plugin instead.

Or you could disable pepper flash and install Adobe Flash for Plugin-based browsers.
http://www.enounce.com/chrome-disable-pepperflash

http://www.adobe.com/products/flashp...ribution3.html


Didn't you install the network drivers? You couldn't get to Windows Update from Internet Explorer? You should only use IE for Windows Updates, not Chrome.

Like I said, if you got physical CDs, then your system wouldn't have a recovery partition. It might have had a diag partition, but that's different. The point of having a recovery partition was so that they wouldn't have to include physical discs. I.E. save themselves money. Also, the recovery partition wouldn't be that big. Maybe 10GB or so.

"
Chrome uses their own "pepper flash" instead of the normal Adobe Flash. I've had issues with Chrome and videos before. Maybe you should have tested the system with Firefox with the Adobe Flash plugin instead.

Or you could disable pepper flash and install Adobe Flash for Plugin-based browsers.
http://www.enounce.com/chrome-disable-pepperflash

http://www.adobe.com/products/flashp...ribution3.html


Didn't you install the network drivers? You couldn't get to Windows Update from Internet Explorer? You should only use IE for Windows Updates, not Chrome.

Like I said, if you got physical CDs, then your system wouldn't have a recovery partition. It might have had a diag partition, but that's different. The point of having a recovery partition was so that they wouldn't have to include physical discs. I.E. save themselves money. Also, the recovery partition wouldn't be that big. Maybe 10GB or so."
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No, not each incident. I had purchased an HP service contract just over a year ago for unrelated matters with other hardware. It expired on the 9th and my reformatting began on the 12th. I suppose the agent who interested me in the renewed contract felt sorry for me, because it was offered at a huge discount over the one last year. My experience with the 3rd party folks has ranged from outstanding to disgraceful, and while I take responsibility for all of my computer failings, last evening's session hit rock-bottom.

So here I am back at square one, worn but hopefully much, much wiser.

Quote:

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Originally Posted by sbuxman

"
Chrome uses their own "pepper flash" instead of the normal Adobe Flash. I've had issues with Chrome and videos before. Maybe you should have tested the system with Firefox with the Adobe Flash plugin instead.

Or you could disable pepper flash and install Adobe Flash for Plugin-based browsers.
http://www.enounce.com/chrome-disable-pepperflash

http://www.adobe.com/products/flashp...ribution3.html


Didn't you install the network drivers? You couldn't get to Windows Update from Internet Explorer? You should only use IE for Windows Updates, not Chrome.

Like I said, if you got physical CDs, then your system wouldn't have a recovery partition. It might have had a diag partition, but that's different. The point of having a recovery partition was so that they wouldn't have to include physical discs. I.E. save themselves money. Also, the recovery partition wouldn't be that big. Maybe 10GB or so."
=====================
No, not each incident. I had purchased an HP service contract just over a year ago for unrelated matters with other hardware. It expired on the 9th and my reformatting began on the 12th. I suppose the agent who interested me in the renewed contract felt sorry for me, because it was offered at a huge discount over the one last year. My experience with the 3rd party folks has ranged from outstanding to disgraceful, and while I take responsibility for all of my computer failings, last evening's session hit rock-bottom.

So here I am back at square one, worn but hopefully much, much wiser.

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Midknyte...

I took a day off just to get away from everything cyber...felt like I got so close, but then ended up so far away.

I'd like to reformat and create a new C: partition and then start all over. Once I have my new desktop immediately following the reformat, what should I do first?

Thanks for your patience and skill...figure I should probably start a new topic as well??

Thank you!

sbuxman

From post #25 and 26:

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The first thing I do is install service packs. AV can cause problems during a service pack install. SPs can affect drivers also.

Next, install the video and chipset drivers. After that, network and sound drivers. These should have been downloaded ahead of time to a flash drive or CD, as Train mentioned.

After that install your AV and do a Windows Update.

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Quote:

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You'll probably need Graphics, Audio, Touchpad (Input devices), Storage (SD card reader) and Network (there are 8 so you need to know what card you have).
You might need Modem drivers if you have a modem (if you don't use it, I would probably disable it in the bios).

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I don't see chipset drivers on the HP website, so see if there is anything left in device manager after you install SP3 and the other drivers.

I'll download the drivers from the site you provided me:

http://h10025.www1.hp.com/ewfrf/wc/s...product=435618

and burn them to a CD using my desktop.

Can I also download and burn SP3 to a CD-R or will I need a DV-R? I have both.

Do you have a link for the download of SP3 since I presume the idea is to keep the newly formatted CTO off the internet without AV protection?

I'm not sure I know how to find out whose network card I'm using, since there are 8 listed in the above link. Or just wait until after all the above is complete and then see if there's anything in DevMgr? Isn't there a mfr number accessed through Properties for whatever card appears in Network while in DevMgr?

Thank you!

Don't just copy and paste the link from my post. You have to CLICK on the link. You copied the shorted link which will NOT work. Look at the difference when you put the mouse over your link vs. my link.
http://h10025.www1.hp.com/ewfrf/wc/s...product=435618

SP3 can fit on a CD. Do you have a USB flash drive? You could use that instead of burning CDs. I already gave you the link to SP3 in post #4.
http://www.microsoft.com/en-us/downl...ylang=en&id=24

You'd have to look up the PCI Vendor ID for the device. Or You could just start with the Intel drivers first. If that doesn't work, try the Broadcoms.
http://www.makeuseof.com/tag/how-to-...dor-device-id/