error 80070490

Using Win 7 Home Premium. A few days ago one of the updates, I do not know which, did not install and the computer just locked up in the process. I had to reboot it, and the message came up that I could do a repair because the computer -- a laptop -- would not boot. I accepted the repair process of the operating system, and it booted. Well, the next time I did updates -- set for automatic -- some of them did not install, and I received the error 80070490. I did a Google and got into one of the sites indicating I could repair this easily with their program. I realized, during the scan, I did not want to do that, so I uninstalled it, with some 4000+ errors it said I had. Went to the Microsoft site and found their repair tool for Win 7, VERY LARGE DL, and ran that. Some still will not install. In looking at the history, from 5/4/13 until 5/22/13, all failed except the Windows Defender. The Windows 7 update, KB2647753 has failed several times, and some of the security updates also have failed repeatedly. This is a Lenovo laptop and I have no Windows disc with it, just the recovery tool provided, built in to it. Suggestions as to how serious this is, and how to repair it? thanks for your help.

Click here for Microsoft's no-charge e-mail support for updates. If you don't live in the U.S., click here instead.

I will check this for help. Thanks

You're welcome.

They've helped me solved Windows update problems on several systems.

The Link for MS Support does not work for me. It opens a blank page.

Anyway, I hate these errors which all start with 0x800NNNN!. There is never a sufficient explanation what and where something can be done.
Lately, I had three of them! Suddenly coming out of nowhere. It took me several hours to research them on Google, and most of the time, it is guess work. Eventually, and again out of nowhere it seemed to be fixed, and the installations went on without a problem. I think, that MS should really take a deep look into these errors, and they should avoid them, and when it is not possible they should clear instructions how to fix them. It is not the users fault, it is Microsoft's fault in 99% of the cases, so they are responsible and the poor user. In some cases they offer solutions which consists of a dozen or more steps, which by the way most of the time do not work anyways.

Sorry, about this tough talk but it needed to be said.

If your computer can't get to either of those two links, I'd be willing to bet that it has more problems than a "0x800NNNN!" error.

I just tried both in:

• Windows XP
  • Internet Explorer
  • Firefox
  • Chrome
• Windows 7
  • Internet Explorer
  • Firefox
  • Chrome
• Windows 8
  • Internet Explorer
  • Chrome

I even tried both in:

• Firefox while running Slax (Linux)
  
  
• and on a Samsung Galaxy Note II running Jelly Bean.

In all the above setups, both of those links opened the proper Microsoft pages.

Hi Dr.,

Yesterday, it did not work as I posted, and I used Firefox and Chrome as well. Why I do not know, no error was shown. This morning it worked ok, and I do not know why it worked. Anyways, I bookmarked this site for future use. MS is very good in hiding such websites, have never seen it before. There are no problems now with my PC, it runs perfectly (W 7 HP). However, these 0x800NNNN appear from time to time. How frequent you may ask. Once a year like the ones I described, and for no reason I have to emphasize. As I said, all is working fine now. I also ran "System Maintenance" from the Action Center.

Since Microsoft did not produce all of the software and hardware on your particular setup, nor how it is used, they may not be the one responsible for "those 0x800NNNN appear from time to time". However, since it is in everyone's best interest that your computer is not spreading diseases and may help them resolve other's issues like yours, they are willing to try and help you resolve Microsoft security-related problems for *-free-* . . . if you ask nicely.

the linl worked OK for me, but none of the suggestions worked either. Ran the scan from the hotfix, and it recorded almost 3800 entries in the log file, mostly from some missing link or file. I did the scannow using sfc, nothing wrong. Copied catroot2 to catroot2.old, deleted contents of catroot2, did not help. Used the registry suggestion and none of the entries mentioned in the suggestion showed up there -- the suggestion said if the entry was not there, go to the next one, etc. I have not followed the suggestion to register several files at a command prompt. And the suggestion was made to make certain the antivirus program did not scan the update files!! Also suggested manually downloading and installing the updates. Will this work? Now, just how serious is this condition? I think that if I reinstall Windows 7 on this laptop I have to reinstall all the programs I added. I have full backup of all user files and library files, made today, but thinking of reinstalling all these other programs does not inspire me. I think the issue, for me, in that no one there knows just what happened with my computer, so all the suggestions are somewhat generic. they do not mind assisting, but I am not smart enough to know how to diagnosis this -- symptoms I have, but the cause can be multiple. But I really appreciate the assistance here. How could one check out all those log entries?

Hi Dr.

I do not understand this: "However, since it is in everyone's best interest that your computer is not spreading diseases....". I have never spread "diseases" with my computer. This is an assumption on your side without any proof, so I think your assumption goes to far as my person and my doing is concerned. It is not necessary to say something like this and it does not help here. I expressed an opinion about MS, and by the way the 0x800NNNN errors which I experienced specifically and exclusively concerned MS products only. They had nothing to do with other programs or applications.

Jerry,

Did you know that you can do a nondestructive reinstall of Windows 7? Go here:

https://windowssecrets.com/top-story...ive-reinstall/

I subscribe to this newsletter, and I had forgotten about this. I did not have Win 7 when this came out. Thanks so much. I think I can do this.

Quote:

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Originally Posted by Desertfox

Hi Dr.

I do not understand this: "However, since it is in everyone's best interest that your computer is not spreading diseases....". I have never spread "diseases" with my computer. This is an assumption on your side without any proof, so I think your assumption goes to far as my person and my doing is concerned. It is not necessary to say something like this and it does not help here.

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Think of Windows Critical updates like vaccinations ... they stop the spread of disease.

Quote:

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Originally Posted by Desertfox

I expressed an opinion about MS, and by the way the 0x800NNNN errors which I experienced specifically and exclusively concerned MS products only. They had nothing to do with other programs or applications.

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Of course they did. There are always potential issues with any hardware or software additions, changes and updates.

Dear Dr.

I do not know what makes you angry about what I write.

First, as far MS's critical updates are concerned: I update regularly, manually and automatically. I would guess that I am one of the first on Patch Tuesday checking and installing updates. By the way, most recently MS published an update of which they advised to uninstall because of unwanted impacts. I was impacted by this update as well. I then uninstalled it immediately with the effect that the issues went away.

Second, the 0x800NNNN errors I had concerned MS Security Essentials and Office 2010, so they had nothing to do with hardware or other software at all. The two errors have been cleaned up now though I do not know how it happened. I suspect that System Maintenance which I ran helped in this case. To replace MS Security Essentials which was not working anymore, I immediately installed the free AVAST Antivirus which I later uninstalled when MS Security Essentials worked again.

Microsoft cannot be held responsible for hardware and software over which they have absolutely no control. Products that have NOT passed some kind of Windows Certification are a potential risk. These products are being released and installed every day, all day, all over the globe ... and some will cause Windows to crash. If Windows has enough time before it halts, it will often try to help by popping up an error code to help you zero in the culprit. This doesn't mean however that Windows caused the problem and therefore Microsoft must be to blame.

Desertfox, I have checked my computer and it tells me SP1 is in use, but there is no update SP1 that has been installed. The installation is OEM, so I think the SP1 was already in the installation, not added. The link from Langa is 2011, so I imagine installs then did not come with SP1 and were installed later. If originally installed, SP1 can not be removed. Have any idea how one could tell if a disk had SP1 on it so this disk might be used in this clean install? We are fortunate at our church to have a computer person who does all the computer stuff there -- not self trained but does this stuff in his "day Job" -- and when I told him what I was trying to do he said it could not be done. I sent him the link for him to look at it. One issue with this fellow is he does not know how to explain things -- he can do them, and does not like it when someone questions him -- so he may not be helpful. Most people at the church have had him build computers for them, so if they have a disk from him with the SP1 on it, maybe it would work. Anyway, I am interested. BTW, I am old enough to have read "Rommel, The Desert Fox," and remember his exploits!! Iimagine you are as good at what you do as he was. Thanks

I never found just what the problem was with not being able to update, but the link related to using a Win7 disk worked for me. A friend of mine works in the IT section of a large company near here and looking at my computer I saw that my OS was Win 7 OEM with SP1 installed, so I needed a disk with this slipstreamed. He got me one and we started the installation. It took 2 3/4 hours to get it installed, then I had about 130 updates that took another couple of hours. He said his company has had many problems with SP1 and in his opinion it was not vetted well before being sent out, but he also mentioned there are some dll files that get "de-registered" sometimes in installation of other software and this really causes problems. One case in particular he remembered was some networking problem they had and none of them could get the thing fixed so they had to do new imaging to get the computers working and networked. Then at a seminar on Java, the presenter casually mentioned that from time to time a certain dll file gets de-registered -- this is my term here -- and when that happens in an installation, the solution is re-registering it. And this was exactly the problem the IT people had never been able to solve. He thought maybe something like this might have been my trouble. Thanks for the WindowsSecret link. He did give me another link, http://support.microsoft.com/fixit/, but we tried that and it did not solmve the problem. Even trying to manually install an update did not work.

Jerry,

First my name Desertfox was taken by me because I live in the desert. I have nothing to do with that General Erwin Rommel (by the way his son became the mayor of the city of Stuttgart in Germany).

Judging your description of the issue with MS Updates points to a very serious problem. Did you try to contact MS as SpywareDr. suggested? I would really do this first before you take any other drastic measure. The drastic measure would be to do a complete reinstall of W 7 from the recovery partition. I do hope you still have that partition on your Lenovo laptop. I always keep that partition even though I make a CD from it. I have a HP desktop with W 7 and laptop with W8 which is an upgrade from W 7.

I did go to that link, and looked at several of the posts related to this error, but I did not submit a question to the administrator. From what I saw there were so many reasons for the possible cause I really did not want to trace them. I did follow one -- scan with sfc, the hotfix download, making a catroot2.old folder, then xcopy catroot2 to it and deleting contents of the catroot2 folder, even going to exporting the contents of the components section of the registry and then trying to find the keys to delete -- they were not there -- and I stopped before I would have registered several dll files. That was when I got your non-invasive method for installing. So far it is good.

I hope I did not offend you with the desertfox talk. Not my intention at all. And thanks for the link. I still have all the partitions on the computer. I would like to get rid of the one with Microsoft office starter in it. Why did they put it in a restricted partition?

Jerry, no you did not offend me at all. I just made my remark to explain why I chose the name, and I did not even think of that General/ Generalfieldmarshall. I am interested in history.

I do hope you would find a solution but my guess is that a complete reinstall is on hands. As it sounds from you there is a lot things coming together and corrupting your laptop.

At this point in time everything seems to be great with my laptop having completed the non-destructive reinstall. I have no idea how MS sets up the codes or what triggers which one, but it seems to me, from looking at all the suggestions for making corrections when the code comes up, that the code needs to be more specific and additional divisions of codes made. If it is a registry entry, or a missing dll, or whatever, but this comes from a novice. But your recommendation, at this time, helped me and my friend said he was not aware that this option was still available. He thought it was removed when Vista came out.

Glad to hear that everything worked out fine. What happened to your laptop is probably anyone's guess. Even if you had used Event Viewer, you probably would not have found a clear unambiguous hint what was going on because the explanations/comments are pretty cryptic. Good luck and no more upsets.