[RESOLVED] Failure configuring Windows update . . .

Installed Windows 8 Pro upgrade, going from Windows 7, both 64 bit, yesterday. Installation went fine and everything seems to be working. I needed to restart this evening and received the message "Installing update 2 of 11, (etc.) Do not unplug or turn off your computer. Didn't touch anything for the time until it completed all 11 updates. Reboots and then presents with message: "Failure configuring Windows update. Reverting changes. Do not turn off your computer" The whole process took about 30 minutes before I was back to the lock screen and could log in.
Went to Windows Update in Control Panel and it says there are 11 important updates available, which would be right because they did not install. So, I simply rebooted. . . nothing more. Received message "Installing update 2 of 11 . . . " as before, reboots and then get the message: "Failure configuring Windows update. Reverting changes. Do not turn off your computer" all over again for another 30 minutes.
Any idea where to look that might be causing the problem? Anyone else had this experience?
TIA
J.

This is what shows in Control Panel:
http://content.screencast.com/users/...2012-22.29.jpg

May want to try:

Type in msconfig.exe and hit enter, go to the Services tab on the top, check the box on the bottom that says hide all Microsoft services, click ‘Disable all,’ restart the computer and try installing updates. After installation follow the same instructions but click enable all instead of disable all and restart again.

I did the first step and rebooted but when the computer came back up all services and everything was rechecked and running again? I will try to do this without rebooting.
Jim

Did what you said, all the same. No joy.

Well, I did the online chat with MS support. I am impressed with the gentleman I got and he was able to remote in to my PC and successfully install 9 of 13 updates, one at a time. The key was to start 4 Windows services and he left me the procedure in notepad:
The steps would be going to start screen and typing services.msc
Hit enter.
Search for Background Intelligent Transfer Service.
Right click Background Intelligent then click start.
Same goes with Cryptographic Services.
The third service is Windows Modules Installer.
The fourth is Windows Update.
It is important not to touch other services aside from the 4, because there is a possibility that your computer will not boot after restart.
_____________________________________________________________________________________________________________________
But 3 other updates failed to install after reboot and I got the same message as above in the original post over and over. Would you believe I spent 4 1/2 hours doing this chat without resolution. They will call back tomorrow after escalating my issue to "Level 2" so stay tuned.
I'm convinced if you want to upgrade to Windows 8 a clean install is the way to go. Not impressed with the upgrade of Windows 7 where you take everything with you. What a horrendous ordeal with Windows Update. Never had any problems like this before. My entire afternoon was spent trying to install updates and I'm still not there. One PC publication not so subtly predicts that the business community will migrate to Linux with the advent of Windows 8. I totally get it.
J.

After another 4 hour session with MS chat and remote access we got all of the updates to install by removing the nVidia display driver. That was causing the conflict. I have never had any trouble with nVidia drivers before this. So everyone can learn from my experience the nVidia display driver is 306.97 and the problem updates are shown below:
https://discussions.virtualdr.com/im...2013/01/16.jpg

Thanks for the update. Glad you got the issue resolved.

i got the updates to download by going to the control panel, clicking on system and security, then windows updates.
------ manually select each update starting with the oldest published date. you can also just look for the oldest one alphabetically/numerically (kb2737084....then KB2761226) for example...
so far all of them have been able to install as long as they manually get downloaded in order, one by one

My take on this is that the nVidia display driver that is carried over from Windows 7 causes the conflict. Hopefully after re-installing the driver in the Windows 8 environment the update problems will not occur. The next round of updates may tell the story . . . I am also somewhat suspicious of the Creative sound driver for the same reason. The sound driver also was taken off, the updates installed, and then put back on. With a clean install of Windows 8, this probably would not happen. MS tech support and I tried installing the updates one at a time and that worked for most of them except for the two listed above. Nothing would get them to configure and install until the nVidia display driver was removed.
J.

I was hopeful this thread would solve my similar problems. I have a Lenovo Q150 that I use as a HTPC which is failing certain updates and reverting back the updates. Each time this process takes about 30 min. I'm also running the same nvidia driver version.

After spending hours on this with partial success, I decided to turn off windows updates altogether. I only use this PC for playing movies. Maybe I'll try again in a few months.

Oh and this was a clean Windows 8 installation.

Microsoft has unlimited no-charge e-mail support for updates:

https://support.microsoft.com/oas/de...&wfxredirect=1

If you don't live in the U.S., start here:

http://support.microsoft.com/common/...h=1&gprid=6527

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Oh and this was a clean Windows 8 installation.

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That's discouraging to hear. This is so frustrating and takes so much time . . .

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Originally Posted by jseidel

...the nVidia display driver that is carried over from Windows 7 causes the conflict. Hopefully after re-installing the driver in the Windows 8 environment the update problems will not occur....

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This fixed the problem for me. Thank you for the suggestion! :D

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This fixed the problem for me. Thank you for the suggestion!

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You are welcome. Hopefully you didn't spend 8 hours with MS tech support because you saw this first.
J.

I have an Asus laptop which came with W7 any ways on their site ( download section ) it mention for my model to uninstall nVidia display driver before upgrading to windows 8 . So what I did was uninstalled pretty much everything before I did my upgrade . Afterwards I just installed all the drivers for 8 and haven't had a single problem .

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I have an Asus laptop which came with W7 any ways on their site ( download section ) it mention for my model to uninstall nVidia display driver before upgrading to windows 8 . So what I did was uninstalled pretty much everything before I did my upgrade . Afterwards I just installed all the drivers for 8 and haven't had a single problem .

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Good advice. Thanks for sharing.
J.

Any time I hope it helps

I had the same issue with a toshiba laptop that was on 7x64 and upgraded to 8x64

it was the video driver

specifically the radeon hd 6310 driver

I removed and deleted it, then let it grab the stock one from microsoft and bam everything was good

I also had a simaler issue with a asus laptop and a nvidia 560m

I find that even tho the 7 driver will install and say its ok, it really isnt

you need a Windows 8 Signed Driver for graphics or there is gonna be issues.

I have the same problem.

Amasing that in this day and age and with the possibilities and budgets that Microsoft must have, they still will not polish their products before putting them up for sale.

If by "polished" you mean looks, who gets to decide when it looks "polished" enough? What looks polished to you may not to someone else.

If you meant they need to solve all potential bugs, it would be impossible for anyone, including Microsoft, to test every single solitary possible combination of hardware, software and all of the various versions available out there. To top that off, there are even more new and updated versions released daily. There is no telling how long a project like that might take, (who get's to decide when it's done?). And, the cost would be beyond astronomical.

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then let it grab the stock one from microsoft and bam everything was good

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After I removed the nVidia driver and rebooted and installed the updates, Windows Update tried to do the same thing on my rig. The installation of the "generic" video driver repeatedly failed. I reinstalled the same driver version from the nVidia website I had before and then had no problems. I think it was the installation in the Windows 8 environment that made the difference.
J.

Hi, good night.
DO EXACTLY WHAT termybug SAID. It worked very well. But it will take several times, depending on how many updates you have. I had 15 and I spent almost 5 hours.

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Originally Posted by jseidel

After another 4 hour session with MS chat and remote access we got all of the updates to install by removing the nVidia display driver. That was causing the conflict. I have never had any trouble with nVidia drivers before this. So everyone can learn from my experience the nVidia display driver is 306.97 and the problem updates are shown below:
https://discussions.virtualdr.com/im...2013/01/16.jpg

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Your posts have saved the day. I was experiencing the same issue and now the problem is fixed. I don't think I could have handled 8 hours with the support desk. (After having to do so on a tanlet problem.) Again, great posts with all the right info. I am so grateful you took the time to share the solution.

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Your posts have saved the day. I was experiencing the same issue and now the problem is fixed. I don't think I could have handled 8 hours with the support desk. (After having to do so on a tanlet problem.) Again, great posts with all the right info. I am so grateful you took the time to share the solution.

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You are most welcome. That's what this forum is for and why Virtual Dr. is such a great resource.
J.

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Originally Posted by jseidel

My take on this is that the nVidia display driver that is carried over from Windows 7 causes the conflict. Hopefully after re-installing the driver in the Windows 8 environment the update problems will not occur. The next round of updates may tell the story . . . I am also somewhat suspicious of the Creative sound driver for the same reason. The sound driver also was taken off, the updates installed, and then put back on. With a clean install of Windows 8, this probably would not happen. MS tech support and I tried installing the updates one at a time and that worked for most of them except for the two listed above. Nothing would get them to configure and install until the nVidia display driver was removed.
J.

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HOW AND AT WHAT POINT DO YOU REINSTALL THE NVIDIA DRIVER IN WINDOWS 8?

can somebody help me with this problem please! I tried everything and for some reason I can't get windows updates.
help help!!

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can somebody help me with this problem please! I tried everything and for some reason I can't get windows updates.
help help!!

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Remove the nVidia display driver and all nVidia components in Programs and Features in Control Panel. Reboot. Your machine should present the display in VGA mode after reboot. Everything on the screen will be huge. If queried to install a driver after reboot, close the window . . . do not install the driver. Go to Control Panel, then Windows Update. Install all applicable updates EXCEPT optional updates, in particular DO NOT install any nVidia updates. Reboot and continue until all Microsoft required updates are installed. It may take a few reboots and tries to get them all installed. Finally install the optional nVidia display driver when all the others are done.
Just FYI, lots of problems with nVidia display drivers newer than version 314.22 on video cards with chips in the 500 series and below. If you have a 500 series or older card, like mine, and choose to install drivers from nVidia or the manufacturer of your card you may run into more problems with newer display drivers numbered above 314.22. This version seems to work best on cards in the 500 series and below.
For nVidia cards with 600 and 700 series chips, or Tesla newer drivers are recommended and you may want to get them from the website of the manufacturer of the card.
J.

Hello folks, Glad you were all able to sort this. I'm just stuck in the Failure Configuring screen, went out for a walk and then to church, so it's been at this now for 5 or 6 hours and has not gone beyond it into any of the other following on options that you all mention above. I've switched it off a couple of times now just using the power button, but it goes straight back to the configuring screen and then to the Failure configuring screen. Utterly stuck in a loop, any ideas anyone?

Thanku

Try booting into the Safe Mode:
http://www.howtogeek.com/107511/how-...-the-easy-way/
One can usually catch it after a try or two if not on the first try. Once in the Safe Mode, remove the nVidia or ATI display driver in Control Panel, Programs and Features, then uninstall. You don't mention your system specs so I can only guess. Other software may be causing the updates to fail. While in the Safe mode, look in Windows Update in Control Panel and see what updates are failing or have not installed. As a last resort, you may have to do a clean install of Windows. If you do, install all updates to current before you update any display drivers . . . even Intel integrated graphics drivers have been known to cause this.
J.

I want to share my experience in case it helps somebody else. I have a Lenovo G500 laptop and I did a restore from the restore partition due to some problems. I tried to update Windows, it did it's job, it started configuring the updates and at 98% it displayed the dreadful message "Failure configuring Windows update etc.". The same thing happened 4 times, I even contacted Lenovo (the 1 year warranty was still void) and they said they would send a courier to collect my PC. Fortunately I was able to find the cause of the problem before this (and saved the repair time at least - would they find it, I wonder). The answer was in the C:\ProgramData\Microsoft\Windows\WER folder (WER = Windows Error Reporting). What had happened is that I changed the Secure Boot status/mode in the BIOS from Disabled/Custom/Setup mode to Enabled/Standard/User mode and Windows 8 couldn't update the Secure Boot firmware! I had just forgotten about it (what harm could this change probably do? - I did it because I didn't like the Secure Boot status being reported as disabled even if Secure Boot was enabled - my bad!). This thing almost drove me crazy, if somebody else has the same problem at the end of the Windows updates configuration he/she may have a look at the BIOS...