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Hi, I'm new here and I hope I'm posting in the correct forum.
Okay so my laptop appeared to be running fine until I tried opening Microsoft Word. The program opens fine but a blank page for typing does not appear. I have since tried running the task manager and found that it opens, but is missing any text from the tabs, description boxes, and buttons.
Has anyone got any ideas what is happening and what i can do to fix it?
Any information would greatly be appreciated.
Thanks!
Have you run Antivirus and Malware scans?
Yes, I've ran AVG and while I cannot see anything in the scan section, it does complete a scan and a green tick icon appears (which I'm guessing means that it hasn't found a threat).
Malwarebytes' Anti-Malware: http://www.malwarebytes.org/products/malwarebytes_free
Download, install, update then run it.
Post the log. Posting it makes it easier to read.
Hi, i downloaded and ran the program. It found 6 threats all adware. I cannot select the log tab until i remove all threats so i did. Here is the log that appeared shortly afterwards:
Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org
Database version: v2012.06.29.06
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Jenny :: JENNY-VAIO [administrator]
29/06/2012 11:22:03 AM
mbam-log-2012-06-29 (11-22-03).txt
Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 385394
Time elapsed: 1 hour(s), 30 minute(s), 6 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 13
HKCR\AppID\{11C27351-716B-4052-9361-E3B0A3F8221C} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7} (Adware.Softomate) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{69725738-CD68-4f36-8D02-8C43722EE5DA} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B58926D6-CFB0-45D2-9C28-4B5A0F0368AE} (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\ClickPotatoLiteAx.Info (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\ClickPotatoLiteAx.Info.1 (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\ClickPotatoLiteAX.UserProfiles (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\ClickPotatoLiteAX.UserProfiles.1 (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\MenuButtonIE.ButtonIE (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\MenuButtonIE.ButtonIE.1 (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCR\AppID\MenuButtonIE.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKCU\Software\clickpotatolitesa (Adware.ClickPotato) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\ClickPotatoLite (Adware.ClickPotato) -> Quarantined and deleted successfully.
Registry Values Detected: 1
HKLM\SOFTWARE\Mozilla\Firefox\extensions|[email protected] (Adware.ClickPotato) -> Data: C:\Program Files (x86)\ClickPotatoLite\bin\10.0.530.0\firefox\extensions -> Quarantined and deleted successfully.
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 10
C:\ProgramData\2ACA5CC3-0F83-453D-A079-1076FE1A8B65 (Adware.Seekmo) -> Quarantined and deleted successfully.
C:\ProgramData\ClickPotatoLiteSA (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\Users\Jenny\AppData\Roaming\ClickPotatoLite (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\Program Files (x86)\ClickPotatoLite (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\Program Files (x86)\ClickPotatoLite\bin (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\Program Files (x86)\ClickPotatoLite\bin\10.0.530.0 (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\Program Files (x86)\ClickPotatoLite\bin\10.0.530.0\firefox (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\Program Files (x86)\ClickPotatoLite\bin\10.0.530.0\firefox\extensions (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\Program Files (x86)\ClickPotatoLite\bin\10.0.530.0\firefox\extensions\plugins (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ClickPotato (Adware.ClickPotato) -> Quarantined and deleted successfully.
Files Detected: 12
C:\Program Files (x86)\ClickPotatoLite\bin\10.0.530.0\ClickPotatoLiteSAHook.dll (Adware.HotBar.Gen) -> Quarantined and deleted successfully.
C:\Program Files (x86)\ClickPotatoLite\bin\10.0.530.0\firefox\extensions\plugins\npclntax_ClickPotatoLiteSA.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\ProgramData\ClickPotatoLiteSA\ClickPotatoLiteSA.dat (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\ProgramData\ClickPotatoLiteSA\ClickPotatoLiteSAAbout.mht (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\ProgramData\ClickPotatoLiteSA\ClickPotatoLiteSAau.dat (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\ProgramData\ClickPotatoLiteSA\ClickPotatoLiteSAEULA.mht (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\ProgramData\ClickPotatoLiteSA\ClickPotatoLiteSA_kyf.dat (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\Program Files (x86)\ClickPotatoLite\bin\10.0.530.0\firefox\extensions\chrome.manifest (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\Program Files (x86)\ClickPotatoLite\bin\10.0.530.0\firefox\extensions\install.rdf (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ClickPotato\About Us.lnk (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ClickPotato\ClickPotato Customer Support.lnk (Adware.ClickPotato) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ClickPotato\ClickPotato Uninstall Instructions.lnk (Adware.ClickPotato) -> Quarantined and deleted successfully.
(end)
thanks!
AVG is not designed to remove the malware that Malwarebytes Anti-Malware does remove.
How is the computer doing?
It appears to be running as normal now :) I've opened Microsoft word and all is back to normal. Thank you very much for your quick response, greatly appreciated.
The same problem appears to have returned. i have ran the malware program again but this time it has detected no threats. Any suggestions as to what this may be?
Follow the instructions at the link below and post all logs.
http://discussions.virtualdr.com/sho...d.php?t=167915
I followed instructions. GMER results: GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-07-01 21:13:18
Windows 6.1.7601 Service Pack 1
Running: ngdrqil6.exe
---- Registry - GMER 1.0.15 ----
Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\506313fe70ca
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg@s1 771343423
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg@s2 285507792
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg@h0 1
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@h0 0
Reg HKLM\SYSTEM\CurrentControlSet\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@ujdew 0x98 0x49 0x1F 0xB1 ...
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\506313fe70ca (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@h0 0
Reg HKLM\SYSTEM\ControlSet002\services\sptd\Cfg\0D79C293C1ED61418462E24595C90D04@ujdew 0x98 0x49 0x1F 0xB1 ...
---- EOF - GMER 1.0.15 ----
aswMBR results:
aswMBR version 0.9.9.1665 Copyright(c) 2011 AVAST Software
Run date: 2012-07-01 21:18:09
-----------------------------
21:18:09.474 OS Version: Windows x64 6.1.7601 Service Pack 1
21:18:09.474 Number of processors: 2 586 0x603
21:18:09.474 ComputerName: JENNY-VAIO UserName: Jenny
21:18:11.455 Initialize success
21:18:31.403 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000064
21:18:31.403 Disk 0 Vendor: SAMSUNG_ 2AJ1 Size: 305245MB BusType: 11
21:18:31.418 Disk 0 MBR read successfully
21:18:31.418 Disk 0 MBR scan
21:18:31.434 Disk 0 Windows 7 default MBR code
21:18:31.450 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 10174 MB offset 2048
21:18:31.465 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 20840448
21:18:31.496 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 294969 MB offset 21045248
21:18:31.512 Disk 0 scanning C:\Windows\system32\drivers
21:18:46.426 Service scanning
21:19:04.132 Service sptd C:\Windows\System32\Drivers\sptd.sys **LOCKED** 32
21:19:11.526 Modules scanning
21:19:11.542 Disk 0 trace - called modules:
21:19:11.573 ntoskrnl.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0xfffffa8002ea92c0]<<sphm.sys amd_xata.sys ACPI.sys storport.sys hal.dll amd_sata.sys
21:19:11.573 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800325d5d0]
21:19:11.589 3 CLASSPNP.SYS[fffff8800180143f] -> nt!IofCallDriver -> [0xfffffa80031e9040]
21:19:11.589 \Driver\amd_xata[0xfffffa8002f3bac0] -> IRP_MJ_CREATE -> 0xfffffa8002ea92c0
21:19:11.604 5 amd_xata.sys[fffff880011d67a8] -> nt!IofCallDriver -> [0xfffffa80031e0d30]
21:19:11.604 7 ACPI.sys[fffff88000e3a7a1] -> nt!IofCallDriver -> \Device\00000064[0xfffffa80031dd060]
21:19:11.620 \Driver\amd_sata[0xfffffa8002f3bcb0] -> IRP_MJ_CREATE -> 0xfffffa8002ea72c0
21:19:11.620 Scan finished successfully
21:19:38.282 Disk 0 MBR has been saved successfully to "C:\Users\Jenny\Desktop\MBR.dat"
21:19:38.282 The log file has been saved successfully to "C:\Users\Jenny\Desktop\aswMBR.txt"
Step 4 cannot be completed. Mirror one opens a new blank tab, and Mirror 2 loads a Spanish website and will not allow me to download the file.
Download it with another computer, burn it to a cd, or place it on a thumb drive and transfer it to you computer.
I have tried downloading it on another computer and the same thing is happening. One just opens a blank tab, the other won't download anything when I click to download.
http://download.bleepingcomputer.com/sUBs/dds.scr
That is a direct link DDS. Save it to you drive. Then open it after it has finished downloading.
It worked! .
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 07/10/2010 04:17:17 PM
System Uptime: 02/07/2012 04:19:02 PM (2 hours ago)
.
Motherboard: Sony Corporation | | VAIO
Processor: AMD Athlon(tm) II P320 Dual-Core Processor | N/A | 798/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 288 GiB total, 136.222 GiB free.
D: is CDROM ()
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP192: 15/06/2012 11:12:33 AM - Windows Update
RP193: 22/06/2012 01:04:27 PM - Windows Update
RP194: 22/06/2012 01:17:51 PM - Windows Update
RP195: 23/06/2012 11:35:38 PM - Installed Safer food, better business guide - English
RP196: 01/07/2012 07:06:43 PM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
.
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader X (10.1.1)
AMD USB Filter Driver
Apple Application Support
Apple Software Update
ArcSoft Magic-i Visual Effects 2
ArcSoft WebCam Companion 3
BestPractice (remove only)
Bing Bar
Bing Bar Platform
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Common
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Citrix online plug-in - web
Citrix online plug-in (DV)
Citrix online plug-in (HDX)
Citrix online plug-in (USB)
Citrix online plug-in (Web)
Conduit Engine
Coupon Printer for Windows
D3DX10
DAEMON Tools Lite
Dropbox
EA Download Manager
Evernote
Google Chrome
Google Update Helper
Guitar Pro 5.2
HP Deskjet 3050A J611 series Help
HP Photo Creations
HP Update
Java Auto Updater
Java(TM) 6 Update 27
Junk Mail filter update
Malwarebytes Anti-Malware version 1.61.0.1400
Microsoft Default Manager
Microsoft Office 2010
Microsoft Office Click-to-Run 2010
Microsoft Office Starter 2010 - English
Microsoft PowerPoint Viewer
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server Compact 3.5 SP1 English
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft WSE 3.0 Runtime
Mozilla Firefox (3.6.13)
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Picasa 3
PMB VAIO Edition Guide
PMB VAIO Edition plug-in (Click to Disc)
PMB VAIO Edition plug-in (VAIO Image Optimizer)
PMB VAIO Edition plug-in (VAIO Movie Story)
QuickTime
Realtek HDMI Audio Driver for ATI
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Remote Play with PlayStation 3
Remote Play with PlayStation®3
Safer food, better business guide - English
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Setting Utility Series
Skype Click to Call
Skype™ 5.5
Sony Home Network Library
Spotify
The Sims 2
The Sims 2 Nightlife
The Sims 2 Open For Business
The Sims 2 Pets
The Sims 2 University
The Sims™ 2 Apartment Life
The Sims™ 2 Celebration! Stuff
The Sims™ 2 H&M® Fashion Stuff
The Sims™ 2 IKEA® Home Stuff
The Sims™ 2 Kitchen & Bath Interior Design Stuff
The Sims™ 2 Mansion and Garden Stuff
The Sims™ 2 Seasons
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
VAIO Care
VAIO Content Monitoring Settings
VAIO Control Center
VAIO Data Restore Tool
VAIO DVD Menu Data
VAIO Entertainment Platform
VAIO Event Service
VAIO Gate
VAIO Gate Default
VAIO Hardware Diagnostics
VAIO Manual
VAIO Media plus
VAIO Media plus Opening Movie
VAIO Movie Story Template Data
VAIO Original Function Settings
VAIO Power Management
VAIO Premium Partners
VAIO screensaver
VAIO Smart Network
VAIO Transfer Support
VAIO Update
VAIO Wallpaper Contents
Visual Studio 2008 x64 Redistributables
VLC media player 1.1.4
VoiceOver Kit
VU5x86
Vuze
Vuze Remote Toolbar
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
WinRAR 4.00 beta 1 (32-bit)
.
==== Event Viewer Messages From Past Week ========
.
28/06/2012 10:49:59 PM, Error: Service Control Manager [7001] - The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: After starting, the service hung in a start-pending state.
28/06/2012 10:48:55 PM, Error: Service Control Manager [7022] - The Peer Name Resolution Protocol service hung on starting.
28/06/2012 10:20:38 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
26/06/2012 04:09:28 PM, Error: bowser [8003] - The master browser has received a server announcement from the computer PHILLAWTON-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{30625CBE-05E0-49E4-8016-F1FA70204A25}. The master browser is stopping or an election is being forced.
26/06/2012 03:48:33 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Virtual Disk service to connect.
26/06/2012 03:48:33 PM, Error: Service Control Manager [7000] - The Virtual Disk service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
26/06/2012 03:48:33 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service vds with arguments "" in order to run the server: {7D1933CB-86F6-4A98-8628-01BE94C9A575}
02/07/2012 05:24:40 PM, Error: NetBT [4321] - The name "WORKGROUP :1d" could not be registered on the interface with IP address 192.168.0.2. The computer with the IP address 192.168.0.4 did not allow the name to be claimed by this computer.
02/07/2012 04:25:43 PM, Error: Service Control Manager [7022] - The VAIO Care Performance Service service hung on starting.
.
==== End Of File ===========================
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_27
Run by Jenny at 18:50:22 on 2012-07-02
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.2811.1628 [GMT 1:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\ArcSoft\Magic-i Visual Effects 2\uCamMonitor.exe
C:\Program Files (x86)\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe
C:\Program Files\Apoint\Apoint.exe
C:\Windows\SysWOW64\DllHost.exe
C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe
C:\Program Files (x86)\Sony\VAIO Event Service\VESMgrSub.exe
C:\Program Files\Sony\VCM Intelligent Network Service Manager\VcmINSMgr.exe
C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\ScanToPCActivationApp.exe
C:\Program Files\Sony\VAIO Smart Network\VSNService.exe
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\11.1.0\ToolbarUpdater.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Sony\VAIO Smart Network\VSNClient.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Users\Jenny\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\AVG Secure Search\vprot.exe
C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\HPNetworkCommunicator.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Apoint\Apntex.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Apoint\Apvfb.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Sony\VAIO Update 5\VAIOUpdt.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Sony\VAIO Update Common\VUAgent.exe
C:\Program Files\Sony\VAIO Care\VCPerfService.exe
C:\Program Files\Sony\VAIO Care\VCsystray.exe
C:\Program Files\Sony\VAIO Care\listener.exe
C:\Program Files\Sony\VAIO Care\VCService.exe
C:\Program Files\Sony\VAIO Care\VCAgent.exe
C:\Windows\System32\vds.exe
C:\Program Files (x86)\AVG\AVG2012\avgidsagent.exe
C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe
C:\Program Files (x86)\AVG\AVG2012\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2012\avgemca.exe
C:\Program Files (x86)\AVG\AVG2012\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2012\avgcsrva.exe
C:\Program Files (x86)\AVG\AVG2012\avgtray.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Program Files\Sony\VAIO Care\Admload.exe
C:\Program Files (x86)\Vuze\Azureus.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://www.google.com
uStart Page = hxxp://www.google.com/ig/redirectdomain?brand=SVED&bmod=EU01
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=SVED&bmod=EU01
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: H - No File
uURLSearchHooks: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\tbVuze.dll
mURLSearchHooks: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\tbVuze.dll
mURLSearchHooks: H - No File
mWinlogon: Userinit=userinit.exe,
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Conduit Engine: {30f9b915-b755-4826-820b-08fba6bd249d} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
BHO: AVG Do Not Track: {31332eef-cb9f-458f-afeb-d30e9a66b6ba} - C:\Program Files (x86)\AVG\AVG2012\avgdtiex.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - C:\Program Files (x86)\AVG Secure Search\11.1.0.7\AVG Secure Search_toolbar.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\tbVuze.dll
BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2291.0\npwinext.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\tbVuze.dll
TB: Conduit Engine: {30f9b915-b755-4826-820b-08fba6bd249d} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
TB: @C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2291.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2291.0\npwinext.dll
TB: AVG Security Toolbar: {95b7759c-8c7f-4bf1-b163-73684a933233} - C:\Program Files (x86)\AVG Secure Search\11.1.0.7\AVG Secure Search_toolbar.dll
uRun: [EA Core] "C:\Program Files (x86)\Electronic Arts\EADM\Core.exe" -silent
uRun: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun
uRun: [HP Deskjet 3050A J611 series (NET)] "C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN17E4817405PJ:NW" -scfn "HP Deskjet 3050A J611 series (NET)" -AutoStart 1
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe"
mRun: [ROC_roc_dec12] "C:\Program Files (x86)\AVG Secure Search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
StartupFolder: C:\Users\Jenny\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Jenny\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files (x86)\WIDCOMM\Bluetooth Software\BTTray.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Google Photos Screensa&ver - C:\Windows\system32\GPhotos.scr/200
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files (x86)\AVG\AVG2012\avgdtiex.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {E0B8C461-F8FB-49b4-8373-FE32E92528A6} - {BC0E0A5D-AB5A-4fa4-A5FA-280E1D58EEEE} - C:\Program Files (x86)\Evernote\Evernote3.5\enbar.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{30625CBE-05E0-49E4-8016-F1FA70204A25} : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{30625CBE-05E0-49E4-8016-F1FA70204A25}\2445F40756E6A7F6E656D284 : DhcpNameServer = 192.168.22.22 192.168.22.23
TCP: Interfaces\{30625CBE-05E0-49E4-8016-F1FA70204A25}\26C6575637B697 : DhcpNameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{30625CBE-05E0-49E4-8016-F1FA70204A25}\6796277696E6D65646961683638343235363 : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{3692681C-3A23-4116-9A60-55E7D79645E4} : DhcpNameServer = 192.168.0.1
Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files (x86)\Citrix\ICA Client\IcaMimeFilter.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\11.1.0\ViProtocol.dll
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Conduit Engine: {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
BHO-X64: AVG Do Not Track: {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files (x86)\AVG\AVG2012\avgdtiex.dll
BHO-X64: AVG Do Not Track - No File
BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG2012\avgssie.dll
BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File
BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO-X64: Search Helper - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\11.1.0.7\AVG Secure Search_toolbar.dll
BHO-X64: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64: SkypeIEPluginBHO - No File
BHO-X64: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\tbVuze.dll
BHO-X64: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2291.0\npwinext.dll
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB-X64: Vuze Remote Toolbar: {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files (x86)\Vuze_Remote\tbVuze.dll
TB-X64: Conduit Engine: {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
TB-X64: @C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2291.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN Toolbar\Platform\6.3.2291.0\npwinext.dll
TB-X64: AVG Security Toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Secure Search\11.1.0.7\AVG Secure Search_toolbar.dll
mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
mRun-x64: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun-x64: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun-x64: [(Default)]
mRun-x64: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun-x64: [vProt] "C:\Program Files (x86)\AVG Secure Search\vprot.exe"
mRun-x64: [ROC_roc_dec12] "C:\Program Files (x86)\AVG Secure Search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
IE-X64: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Jenny\AppData\Roaming\Mozilla\Firefox\Profiles\4pjnich0.default\
FF - prefs.js: keyword.URL - hxxp://search.avg.com/route/?d=4d754ba1&v=6.011.025.001&i=23&tp=ab&iy=&ychte=uk&lng=en-US&q=
FF - component: C:\Program Files (x86)\AVG\AVG10\Firefox4\components\avgssff10.dll
FF - component: C:\Program Files (x86)\AVG\AVG10\Firefox4\components\avgssff4.dll
FF - component: C:\Program Files (x86)\AVG\AVG10\Firefox4\components\avgssff5.dll
FF - component: C:\Program Files (x86)\AVG\AVG10\Firefox4\components\avgssff6.dll
FF - component: C:\Program Files (x86)\AVG\AVG10\Firefox4\components\avgssff7.dll
FF - component: C:\Program Files (x86)\AVG\AVG10\Firefox4\components\avgssff8.dll
FF - component: C:\Program Files (x86)\AVG\AVG10\Firefox4\components\avgssff9.dll
FF - component: C:\Program Files (x86)\Mozilla Firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}\components\SkypeFfComponent.dll
FF - component: C:\Users\Jenny\AppData\Roaming\Mozilla\Firefox\Profiles\4pjnich0.default\extensions\{ba14329e-9550-4989-b3f2-9732e92d17cc}\components\FFExternalAlert.dll
FF - component: C:\Users\Jenny\AppData\Roaming\Mozilla\Firefox\Profiles\4pjnich0.default\extensions\{ba14329e-9550-4989-b3f2-9732e92d17cc}\components\RadioWMPCore.dll
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npCouponPrinter.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npicaN.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npMozCouponPrinter.dll
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\system32\DRIVERS\amd_sata.sys --> C:\Windows\system32\DRIVERS\amd_sata.sys [?]
R0 amd_xata;amd_xata;C:\Windows\system32\DRIVERS\amd_xata.sys --> C:\Windows\system32\DRIVERS\amd_xata.sys [?]
R0 AVGIDSHA;AVGIDSHA;C:\Windows\system32\DRIVERS\avgidsha.sys --> C:\Windows\system32\DRIVERS\avgidsha.sys [?]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\system32\DRIVERS\avgrkx64.sys --> C:\Windows\system32\DRIVERS\avgrkx64.sys [?]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\system32\DRIVERS\avgldx64.sys --> C:\Windows\system32\DRIVERS\avgldx64.sys [?]
R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\system32\DRIVERS\avgmfx64.sys --> C:\Windows\system32\DRIVERS\avgmfx64.sys [?]
R1 Avgtdia;AVG TDI Driver;C:\Windows\system32\DRIVERS\avgtdia.sys --> C:\Windows\system32\DRIVERS\avgtdia.sys [?]
R1 ctxusbm;Citrix USB Monitor Driver;C:\Windows\system32\DRIVERS\ctxusbm.sys --> C:\Windows\system32\DRIVERS\ctxusbm.sys [?]
R1 dtsoftbus01;DAEMON Tools Virtual Bus Driver;C:\Windows\system32\DRIVERS\dtsoftbus01.sys --> C:\Windows\system32\DRIVERS\dtsoftbus01.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atipmdag.sys --> C:\Windows\system32\DRIVERS\atipmdag.sys [?]
R3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]
R3 ArcSoftKsUFilter;ArcSoft Magic-I Visual Effect;C:\Windows\system32\DRIVERS\ArcSoftKsUFilter.sys --> C:\Windows\system32\DRIVERS\ArcSoftKsUFilter.sys [?]
R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\system32\DRIVERS\avgidsdrivera.sys --> C:\Windows\system32\DRIVERS\avgidsdrivera.sys [?]
R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\system32\DRIVERS\avgidsfiltera.sys --> C:\Windows\system32\DRIVERS\avgidsfiltera.sys [?]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\system32\Drivers\RtsUStor.sys --> C:\Windows\system32\Drivers\RtsUStor.sys [?]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
R3 SFEP;Sony Firmware Extension Parser;C:\Windows\system32\drivers\SFEP.sys --> C:\Windows\system32\drivers\SFEP.sys [?]
R3 Sftfs;Sftfs;C:\Windows\system32\DRIVERS\Sftfslh.sys --> C:\Windows\system32\DRIVERS\Sftfslh.sys [?]
R3 Sftplay;Sftplay;C:\Windows\system32\DRIVERS\Sftplaylh.sys --> C:\Windows\system32\DRIVERS\Sftplaylh.sys [?]
R3 Sftredir;Sftredir;C:\Windows\system32\DRIVERS\Sftredirlh.sys --> C:\Windows\system32\DRIVERS\Sftredirlh.sys [?]
R3 Sftvol;Sftvol;C:\Windows\system32\DRIVERS\Sftvollh.sys --> C:\Windows\system32\DRIVERS\Sftvollh.sys [?]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\system32\DRIVERS\usbfilter.sys --> C:\Windows\system32\DRIVERS\usbfilter.sys [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
.
=============== Created Last 30 ================
.
2012-06-29 10:20:32 -------- d-----w- C:\Users\Jenny\AppData\Roaming\Malwarebytes
2012-06-29 10:20:21 -------- d-----w- C:\ProgramData\Malwarebytes
2012-06-29 10:20:20 24904 ----a-w- C:\Windows\System32\drivers\mbam.sys
2012-06-29 10:20:20 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2012-06-23 22:37:16 -------- d-sh--w- C:\Users\Jenny\AppData\Roaming\.#
2012-06-23 22:36:50 -------- d-----w- C:\Program Files (x86)\Safer food, better business guide - English
2012-06-22 12:19:57 2622464 ----a-w- C:\Windows\System32\wucltux.dll
2012-06-22 12:18:22 99840 ----a-w- C:\Windows\System32\wudriver.dll
2012-06-22 12:05:08 36864 ----a-w- C:\Windows\System32\wuapp.exe
2012-06-22 12:05:08 186752 ----a-w- C:\Windows\System32\wuwebv.dll
2012-06-14 09:44:45 9216 ----a-w- C:\Windows\System32\rdrmemptylst.exe
2012-06-14 09:44:45 77312 ----a-w- C:\Windows\System32\rdpwsx.dll
2012-06-14 09:44:45 149504 ----a-w- C:\Windows\System32\rdpcorekmts.dll
2012-06-14 09:44:22 209920 ----a-w- C:\Windows\System32\profsvc.dll
2012-06-14 09:44:18 5559664 ----a-w- C:\Windows\System32\ntoskrnl.exe
2012-06-14 09:44:16 3913072 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2012-06-14 09:44:15 3968368 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2012-06-14 09:41:37 3146752 ----a-w- C:\Windows\System32\win32k.sys
2012-06-14 09:41:34 210944 ----a-w- C:\Windows\System32\drivers\rdpwd.sys
2012-06-14 09:41:29 3216384 ----a-w- C:\Windows\System32\msi.dll
2012-06-14 09:41:29 2342400 ----a-w- C:\Windows\SysWow64\msi.dll
2012-06-14 09:41:19 1462272 ----a-w- C:\Windows\System32\crypt32.dll
2012-06-14 09:41:18 184320 ----a-w- C:\Windows\System32\cryptsvc.dll
2012-06-14 09:41:18 140288 ----a-w- C:\Windows\SysWow64\cryptsvc.dll
2012-06-14 09:41:18 140288 ----a-w- C:\Windows\System32\cryptnet.dll
2012-06-14 09:41:18 1158656 ----a-w- C:\Windows\SysWow64\crypt32.dll
2012-06-14 09:41:18 103936 ----a-w- C:\Windows\SysWow64\cryptnet.dll
.
==================== Find3M ====================
.
2012-05-23 16:17:31 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll
2012-05-23 16:17:29 175616 ----a-w- C:\Windows\System32\msclmd.dll
2012-05-18 02:06:48 2311680 ----a-w- C:\Windows\System32\jscript9.dll
2012-05-18 01:59:14 1392128 ----a-w- C:\Windows\System32\wininet.dll
2012-05-18 01:58:39 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2012-05-18 01:55:22 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2012-05-18 01:51:30 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2012-05-17 22:45:37 1800192 ----a-w- C:\Windows\SysWow64\jscript9.dll
2012-05-17 22:35:47 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2012-05-17 22:35:39 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2012-05-17 22:29:45 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2012-05-17 22:24:45 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2012-04-19 03:50:26 28480 ----a-w- C:\Windows\System32\drivers\avgidsha.sys
.
============= FINISH: 18:53:54.61 ===============
Welcome aboard https://discussions.virtualdr.com/
Please, observe following rules:
- Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
- If you're stuck, or you're not sure about certain step, always ask before doing anything else.
- Please refrain from running tools or applying updates other than those I suggest.
- Never run more than one scan at a time.
- Keep updating me regarding your computer behavior, good, or bad.
- The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
- If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
- I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
=======================================
Please download ComboFix from Here, Here or Here to your Desktop.
**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
- Never rename Combofix unless instructed.
- Close any open browsers.
- Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
- Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
- Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
- Close any open browsers.
- WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
- Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
- If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
- Double click on combofix.exe & follow the prompts.
- NOTE1. If Combofix asks you to install Recovery Console, please allow it.
NOTE 2. If Combofix asks you to update the program, always do so.
- When finished, it will produce a report for you.
- Please post the "C:\ComboFix.txt"
**Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
**Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
Use AppRemover to uninstall it: http://www.appremover.com/
We can reinstall it when we're done with CF.
**Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.
**Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.
Make sure, you re-enable your security programs, when you're done with Combofix.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NOTE.
If, for some reason, Combofix refuses to run, try one of the following:
1. Run Combofix from Safe Mode.
2. Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
Do NOT run it yet.
Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
There are 4 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click Rkill and choose Run as Administrator
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.
* Rkill.com
* Rkill.scr
* Rkill.exe
- Double-click on the Rkill icon to run the tool.
- If using Vista or Windows 7 right-click on it and choose Run As Administrator.
- A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
- If not, delete the file, then download and use the one provided in Link 2.
- If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
- Do not reboot until instructed.
- If the tool does not run from any of the links provided, please let me know.
Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.
If normal mode still doesn't work, run BOTH tools from safe mode.
In case #2, please post BOTH logs, rKill and Combofix.
DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
Hi there, I have read your instructions thoroughly so decided to uninstall AVG before running the program following your advice. However, because my laptop is not running correctly i cannot uninstall AVG. When i select to uninstall it AVG opens, presumably so i can confirm the uninstall but AVG is blank and has no text for me to uninstall the program correctly.
...Quote:
Still with me?