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is there any reason why this disk would not detect a harddrive?
My friend has a Toshiba laptop, his computer is giving him problems. He and I first thought it was spyware/malware but I have since decided it might be his hdd. Upon booting to the UBCD he says it didn't detect his hdd. Just a FYI, he did boot from setting his computer to boot from the cd drive.
Is the hard drive recognized in the BIOS?
Yes, I asked him that also and he says BIOS sees the drive.
Is it the hard drive diagnostic software that is saying that it can't detect a hard drive? Because UBCD itself should just boot straight to a menu :confused:
With a Toshiba, Seatools usually works well for diagnostics.
I sent him to make a UBCD, he did, then I explained how to use it. I explained how to highlight the "HDD" press enter, then scroll down to Diagnosis, press enter, then scroll to Seatools. He said he did that, but Seatools wasn't seeing the harddrive. I have since sent him a photo of what he should be seeing once he has accepted the agreement. Waiting on his reponse to this before continuing.
He says this lappy is only a few months old, so I also told him to contact Toshiba since it's still under warranty.
Got an email back from him and he says he sees the same window I do, and that at the bottom where it's detecting drives, his isn't detected. Also he saw a message about something missing but he didn't say what it was. I'll try to get that info in a few minutes.
What Version is the "newer UBCD"?
5.1.1
Here is a screenshot of his event viewer: It's in Dutch.
https://discussions.virtualdr.com/im.../2012/04/4.png
Any idea what all those errors might mean? I'd like to give Rense a reason for them and possibly a solution.
Sorry, can't read Dutch. :(
There is English there, for the "source" in Dutch it's "Bron," what would cause so many errors in those listings? Fout = error. If you need anything else, I can ask Rense what the words mean in English. He speaks English but since his native language is Dutch his OS is also Dutch.
So now we know that the "Fout 7-4-2012 12:56:27 ACPI 10 Geen" means that on April 7, 2012 at 12:56:27 there was an ACPI error.
Even if we knew what the "10 Geen" might mean, that's still not near enough information to determine what might have caused the error. There's got to be thousands of various scenario's that could cause an "Advanced Configuration and Power Interface" error.
If you simply Google acpi error you get roughly 6.7 million hits.
Fair enough. I just wanted to try to tell him something more positive. At this point I don't think it's hardware related, at least not the hdd. Since most of the errors state something about his WLAN or DHCP, could it be his NIC, or wireless problem in his laptop? Or is it simply his OS and he needs to reinstall that?
With no more info, that's about all you can really do: guess.
But if that's all he wants to give you, tell him to backup his data, reset the BIOS to factory defaults, if the RAM and hard drive pass Diagnostics, either restore the factory hard drive image or install Windows, reinstall all of his programs, get all Windows updates and then restore his data.
I don't know of anyone that can simply look at say a picture of a car with the hood up and tell you exactly why it won't start. Without more info all they can do is start guessing.
Below is what he told me when I asked him about his symptoms and what he had done so far.
When he said chkdsk found several bad sectors and other problems, that's when I had him download UBCD and run the disk for which he said Seatools couldn't see the harddriive.Quote:
slow start-up
mcafee real time scan switched off, repeatedly when I switched it on again
hanging system, firefox didn't react after some actions
in the end no reaction of the system (Windows 7) at all, so I had to reboot the system (hard boot)
I ran stinger, a rootkit scan (McAfee), restarted in safe mode, ran McAfee. found no virusses at all
rebooted, the system started a chkdsk, found several bad sectors and other problems...
That sounds like a hard drive issue to me. The diagnostics may not see the drive if is failing.
Thanks jdc, I figured that too. I have sent him an email and told him what is/was our conclusion. I also told him since the computer is under warranty that he should contact Toshiba.