[RESOLVED] Cannot Upgrade From Internet Explorer 7 to 8

XP Pro
Service Pack 3
Pentium 2.8 GHz
Memory 1 Gig

When I try to download the upgrade from Internet Explorer 7 to 8 and I run the file I get a message that says I need an upgrade of a file called "Windows XP-KB932823-v3-x86-ENU.exe" When I run the file it says "failed to install. Try manually installing the file." Then I get a message that says "Setup Error. Setup has detected that the service pack version of this system is newer than the update you are applying. There is no need to install this update." So I cannot upgrade Internet Explorer as it just goes through the same process. Any help would be appreciated. If you need more info let me know. Thanks!

See if this helps:

http://support.microsoft.com/kb/238552

I think I found the right place in the site and it listed the problem I am having. What it said was that the service pack was a beta download and to remove it. It didn't say if it was service pack 3, but I assumed it was. It told me to go to remove programs and remove something called service pack 3 build. I could not find anything with that name. I did not find anything in remove programs referring to service pack 3. I did go to windows update to see if there were any service pack 3 files and found three. kb954155, kb978695 and kb973540. None of these were listed in the add or remove files. I did a search and found them in the windows file. I aos tried downloading serive pack 3 but it wouldn't let me.

What exactly happened when you tried to download SP3? Any error messages or codes would be helpful.

I went to the microsoft download site. Then the service pack center. Then the download sp3 from the site file kb936929. Then there was a screen saying Inspecting current installation. Then I got an error screen that said. This service pack cannot be installed on top of the windows xp service pack 3 build currently installed. Uninstall this and then install sp3 file. So I am assuming there is a service pack 3 on the computer now but I cannot find it or I don't know what it is called so I cannot uninstall it. I have looked in add and remove programs, installed windows updates, I have done a search for service pack 3.

Go to Control Panel>System Properties, and see if it says Service Pack 3 there.

It does.

I typed in the question "How do you remove service pack 3 from windows xp" and it took me to microsofts site giving four methods for removing service pack 3. Method 1 was the "Add and Remove Programs" in Control Panel. And as stated earlier "Windows XP service pack 3 was not listed. Method 2 basically said windows service pack 3 was not present or had been moved. Method three is use the system restore point. This computer had not created a restore point. Method 4 is Use recovery console. I don't feel comfortable using that method so I haven't tried it. In the control panel is says service pack 3 v6165.

Did you put the check in the Box so you can see the updates in add/remove.

https://discussions.virtualdr.com/im.../2012/01/1.png

Yes I had the checkmark there. I am assuming that the program or update file would be listed as something to the effect of Service Pack 3 or SP3 or something like that. Maybe it is a KBxxxxxxxx. So I did a search for service pack 3, sp3 and even v6165, which is listed after SP3 system properties, making sure all hidden files option was open. Nothing showed up. So, I tried installing service pack 3 again and got the message that I couldn't install service pack 3 on top of an installed version of service pack 3. So, apparently it is there or there is some reference hanging around to it.

It might be possible to reverse this registry hack:

http://www.techrepublic.com/blog/itd...nning-sp3/1989

Why would I want to do the hack if the computer thinks it is already using SP3?

If you do it in reverse, it will think it has SP2, and then you may be able to reinstall SP3. Just a thought.

Quote:

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Originally Posted by pipercub

Yes I had the checkmark there. I am assuming that the program or update file would be listed as something to the effect of Service Pack 3 or SP3 or something like that. Maybe it is a KBxxxxxxxx. So I did a search for service pack 3, sp3 and even v6165, which is listed after SP3 system properties, making sure all hidden files option was open. Nothing showed up. So, I tried installing service pack 3 again and got the message that I couldn't install service pack 3 on top of an installed version of service pack 3. So, apparently it is there or there is some reference hanging around to it.

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Uncheck the "Show updates" box and then scroll all the way down to "Windows XP Service Pack 3"

http://www.SpywareDrGuide.com/Virtua...ove_sp3_01.jpg

I must be missing something. In reply 14 it shows a screen with "Windows XP Service Pack 3" shown as a program. I am not finding this in "Add Or Remove Programs" with either "Show Updates" checked or unchecked. I went to another computer with Windows XP and went to "Add Or Remove Programs" , knowing that Service Pack 3 is there, and couldn't find it there either. This is what I do. Start>Control Panel>double click the icon add or remove programs and wait for the screen to populate.

If SP3 was slipstreamed, then you wouldn't see an option to remove it. It would only be there if you had SP2 and then upgraded to SP3.

Did you try removing IE7 first and then installing the standalone IE8?
http://www.microsoft.com/download/en...yLang=en&id=43

I don't know what is meant by slipstreamed. What I think happened is that when XP was installed it was either with sevice pack 1 or 2 and then there were 95 or more windows upgrades to bring up the computer to have all current upgrades installed. This not my computer so I am not sure of how upgrades were done. I did try to install I/E 8 before and after deleting I/E 7 with the same result. A file needing to be installed which then said it didn't need to be installed but would not install I/E 8. The link you gave me is where I went.

Slipstream means that the service pack was integrated into the CD before installation.

Found this while searching up the KB error. You can try disabling Hyperthreading in the bios and then try installing IE8.
http://www.pigslipstick.com/index.ph...g-to-IE-8.html

In this BIOS the only thing I could find that was close to "disable multicore processing" was "single processor mode" and the choices were "enable" or "disable". So I selected "disable" and tried loading the upgrade for IE8. The message I got was "setup could not verify the integrity of the file update.inf. Make sure the cryptographic service is running on this computer." So the file did not load and I have no idea what "cryptographic service" is. I changed the BIOS back to "disable".

Go into Start - Control Panel - Administrative Tools - Services and look for Cryptographic Services. It should say Automatic and Started. If it's not started, click Start.

If it won't start, then that's probably why your updates won't install. Cryptographic Services are needed to verify file signatures.
http://www.tech-pro.net/howto_014.html

Is it possible that the windows operating system could be installed twice? When I go to "My Computer" and then to the "C" drive there are two files called "Windows" and "Windows.0". If that is true could that be causing all the problems? I notice when I start up the computer that a screen shows up with the choices of "Windows XP Professional" listed twice with the top one highlighted. So I click on that one and things load, rather slowly, to the startup page. If windows is installed twice, how do I get rid of it?

How to remove a second installation of a Windows operating system from a partition

Well, I went over to my friends with the problem because he was having other problems with the computer like losing the audio and other programs wouldn't open. So I formatted the hard drive and did a fresh install of XP Pro. I did all the updates and then tried to install Internet Explorer 8. Guess what happened? The same thing as before. You need a file to install IE8. I started to install the file. It said I didn't need it and IE8 would not install because I needed the file. He is just going to have to live with IE7 and use Firefox or Opera as I give up! Again, I thank you for all the suggestions and I learned some more!