I am running os windows ME on laptop gateway 9300 solo with 128 ram. Very often my mouse pointer froze but it moved using touch pad. Ctl-Alt-Dlt showed msgsrv32 not responding. How can I fix it please?
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I am running os windows ME on laptop gateway 9300 solo with 128 ram. Very often my mouse pointer froze but it moved using touch pad. Ctl-Alt-Dlt showed msgsrv32 not responding. How can I fix it please?
Boot to Safe Mode, does it hang there?
Boot on safe mode, the mouse does not function at all. Only the touch pad works.Quote:
Originally Posted by Train
Go into BIOS and enable Legacy USB. Or words to that effect.
Boot to Safe mode and see if msgsrv32 not responding shows up.
Unless that Legacy is enabled, a USB mouse will not work in lots of places.
There is no Legacy USB option for me in my system. I suspect I am using USB 1. I tried using mouse on ps/2, the same problem appeared.Quote:
Originally Posted by Train
If you are using a ps/2 to USB converter, that well could be the problem. Has been for me several times.
looking at teh pictures of that lapper, I do not find any ps/2 ports. Serial yes and USB too.
I didnt use ps/2 to USB converter as I have a ps/2 port at the back of my lappy.Quote:
Originally Posted by Train
While in Safe Mode, go into device manager > Mouse and remove all instances of the external mouse, reboot and 98 should see it as new hardware and install the drivers again.
Another trick I have used that has straightened out problems like your msgsrv32 one.
Put the 98 cd in while window is up and running and reinstall it right over the top.
I have had a good success rate doing that.
If that did not do the trick, my next step was to back up everything I would hate to lose, then do a clean install. :( Yes a pain, but finding which drivers(s) is causing the problem is rough. :( :(
ME has System Restore in Accessories. Been a while since I had to remember the exact path but you should find it with a bit of exploring.
One other thing you can try is to boot into DOS and at the C:\ prompt, enter the following command:
scanreg.exe /restore
In 9x systems this is the DOS version of System Restore. By default the most recent five restore points are saved. You may get lucky.
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You probably are aware of this already, but Microsoft support for 9x systems ended two or three years ago. Your OS is wide-open to attack from malware. Your laptop probably will run just fine with Windows 2000 installed, which would gain you a year's extended support from MS (mid-2011 last I heard). The increased system stability alone would be well worth the change.;)
Thanks lgbpop, plum forgot about those points in ME!
Didn't mean to horn in! I'm starting to forget them myself, there are so few calls for 9x help any more....:o
Very GLAD and Happy that you did!
Have tried to system restore but the problem stays. Probably I will try the above procedure...thank u allQuote:
Originally Posted by Train
Save what you would hate to lose first.
Then proceed.
Hv done the above. So far so good. Another problem comes out, the 3 buttons controlling the volume and mute of the speaker above the keyboard are not functioning though able to control it by using the speaker icon at the task bar.Quote:
Originally Posted by Train
Gateway has the KB driver.
7508623.exe - Solo 9300/9500 Keyboard driver, version 6.0
http://support.gateway.com/support/d...397&type=10084
Where I started looking.
http://support.gateway.com/support/d...p?cmpid=topnav
Thank you very much Train. You save me...all goes well...take care and regardsQuote:
Originally Posted by Train
Glad to have been of help!