Antivirus Soft not removing

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March 6th, 2010, 12:04 PM
Bill Heffner

Antivirus Soft not removing

My computer has been hit with the Antivirus Soft nonsense. I followed the tips for getting rid of it, but rkill.com did not remove anything and Malwarebyte (with current update) found no infected files of any nature. How do I get rid of this atrocity?
March 6th, 2010, 12:05 PM
fink
Try this...

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  - Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  - Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  NOTE. If Combofix asks you to install Recovery Console, please allow it.
  - Close any open browsers.
  - WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  - Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  - If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

Above combofix instructions courtesy of Broni
March 6th, 2010, 12:35 PM
Bill Heffner

The nasty is apparently not letting me download, even using Firefox, as I downloaded it to my desktop, closed Firefox, and it was not on my desktop. I have rebooted in Safe Mode with Networking, so should be able to download it now. Will running it in Safe Mode be okay, and should I then run Hijack in Safe Mode, or reboot in Normal mode.

The other option would be download CComboFix and reboot. Would it still be on desktop, or should I save it to disk and move it to desktop? Or run it from disk?
March 6th, 2010, 12:38 PM
Bill Heffner

Also, it would not allow me to activate the AVG control center, so disabling AVG would seem to be impossible.
March 6th, 2010, 12:57 PM
Broni

Start with following instructions from here: http://www.bleepingcomputer.com/viru...antivirus-soft
March 6th, 2010, 01:07 PM
Bill Heffner

I already did that; see my original post. Rkill.com didn't remove anything and MalwareByte did not detect any infected files. I ran both programs in Safe Mode. Could that be affecting the results? The instructions say to boot in safe mode and specifically not to restart until cleaned, so...
March 6th, 2010, 01:13 PM
Broni
Combofix listed below can be run from Safe Mode.

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  - Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  - Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
  NOTE1. If Combofix asks you to install Recovery Console, please allow it.
  NOTE 2. If Combofix asks you to update the program, always do so.
  - Close any open browsers.
  - WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  - Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  - If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
March 6th, 2010, 02:59 PM
Bill Heffner

I thought AVG was not running, as it did not show up in the tray, and once I started running Combofix it told me to disable it, but I could not get AVG management center to run at all, and I could not find a way to interrupt Combofix. I think maybe I should stick to newspapers. I know how to turn pages.

Anyway here's what Combofix produced.

ComboFix 10-03-06.01 - William 03/06/2010 10:34:24.2.2 - x86 NETWORK
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1791.1325 [GMT -8:00]
Running from: c:\users\William\Desktop\ComboFix.exe
AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\users\William\AppData\Local\kenshh
c:\users\William\AppData\Local\kenshh\nnvrsftav.exe

.
((((((((((((((((((((((((( Files Created from 2010-02-06 to 2010-03-06 )))))))))))))))))))))))))))))))
.

2010-03-06 18:38 . 2010-03-06 18:39 -------- d-----w- c:\users\William\AppData\Local\temp
2010-03-06 18:38 . 2010-03-06 18:38 -------- d-----w- c:\users\Default\AppData\Local\temp
2010-03-06 18:31 . 2010-03-06 18:33 -------- d-----w- C:\32788R22FWJFW
2010-03-06 15:31 . 2010-03-06 15:31 5115824 ----a-w- c:\programdata\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe
2010-02-25 15:56 . 2010-02-27 15:24 -------- d-----w- c:\users\William\AppData\Roaming\vlc
2010-02-12 16:24 . 2010-02-12 16:24 144160 ----a-w- c:\users\William\AppData\Roaming\Move Networks\uninstall.exe
2010-02-12 16:24 . 2010-02-12 19:09 -------- d-----w- c:\users\William\AppData\Roaming\Move Networks

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-03-06 15:31 . 2009-07-01 14:03 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-02-12 16:24 . 2009-12-07 01:22 5603776 ----a-w- c:\users\William\AppData\Roaming\Move Networks\plugins\npqmp071705000014.dll
2010-02-04 19:44 . 2009-07-08 14:23 -------- d-----w- c:\program files\Google
2010-02-04 18:07 . 2008-10-20 20:38 -------- d-----w- c:\users\William\AppData\Roaming\FileZilla
2010-02-04 17:42 . 2008-10-20 20:38 -------- d-----w- c:\program files\FileZilla FTP Client
2010-01-08 00:07 . 2009-07-01 14:03 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-08 00:07 . 2009-07-01 14:03 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-12-18 14:13 . 2009-12-18 14:13 131048 ----a-w- c:\windows\Railroad Management System Uninstaller.exe
2009-12-07 01:22 . 2009-12-07 01:22 97216 ----a-w- c:\users\William\AppData\Roaming\Move Networks\ie_bin\MovePlayerUpgrade.exe
.

((((((((((((((((((((((((((((( SnapShot@2009-07-01_23.57.28 )))))))))))))))))))))))))))))))))))))))))
.
+ 2008-01-21 01:58 . 2010-03-06 16:00 48626 c:\windows\System32\WDI\ShutdownPerformanceDiagnostics_SystemData.bin
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- 2008-10-19 01:50 . 2008-10-19 01:50 84661 c:\windows\System32\Macromed\Flash\uninstall_plugin.exe
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- 2008-10-19 13:53 . 2009-06-25 15:31 27784 c:\windows\System32\drivers\avgmfx86.sys
+ 2008-10-19 13:53 . 2009-08-15 15:54 27784 c:\windows\System32\drivers\avgmfx86.sys
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- 2008-10-19 00:09 . 2009-07-01 14:48 32768 c:\windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
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- 2008-10-19 13:53 . 2009-06-25 15:31 11952 c:\windows\System32\avgrsstx.dll
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+ 2010-02-04 19:44 . 2010-02-04 19:44 25214 c:\windows\Installer\{2EAF7E61-068E-11DF-953C-005056806466}\UNINST_Uninstall_G_F6A848FB884248E6A4CDCBDCF41F6A74.exe
+ 2010-02-04 19:44 . 2010-02-04 19:44 25214 c:\windows\Installer\{2EAF7E61-068E-11DF-953C-005056806466}\ShortcutOGL_EB071909B9884F8CBF3D6115D4ADEE5E.exe
+ 2010-02-04 19:44 . 2010-02-04 19:44 25214 c:\windows\Installer\{2EAF7E61-068E-11DF-953C-005056806466}\ShortcutDX_EB071909B9884F8CBF3D6115D4ADEE5E.exe
+ 2010-02-04 19:44 . 2010-02-04 19:44 25214 c:\windows\Installer\{2EAF7E61-068E-11DF-953C-005056806466}\googleearth.exe1_F6A848FB884248E6A4CDCBDCF41F6A74.exe
+ 2010-02-04 19:44 . 2010-02-04 19:44 25214 c:\windows\Installer\{2EAF7E61-068E-11DF-953C-005056806466}\googleearth.exe_F6A848FB884248E6A4CDCBDCF41F6A74.exe
+ 2010-02-04 19:44 . 2010-02-04 19:44 25214 c:\windows\Installer\{2EAF7E61-068E-11DF-953C-005056806466}\ARPPRODUCTICON.exe
+ 2008-10-19 00:13 . 2010-03-06 16:00 7680 c:\windows\System32\WDI\{86432a0b-3c7d-4ddf-a89c-172faa90485d}\S-1-5-21-15931187-621213496-177690078-1000_UserData.bin
- 2009-07-01 14:48 . 2009-07-01 14:48 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
+ 2010-03-06 16:30 . 2010-03-06 16:30 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
- 2009-07-01 14:48 . 2009-07-01 14:48 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
+ 2010-03-06 16:30 . 2010-03-06 16:30 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
+ 2008-10-20 00:14 . 2010-03-06 05:58 243062 c:\windows\System32\WDI\SuspendPerformanceDiagnostics_SystemData_FastS4.bin
+ 2006-11-02 10:33 . 2010-03-06 16:34 594698 c:\windows\System32\perfh009.dat
+ 2006-11-02 10:33 . 2010-03-06 16:34 100766 c:\windows\System32\perfc009.dat
+ 2010-01-27 01:07 . 2010-01-27 01:07 256280 c:\windows\System32\Macromed\Flash\NPSWF32_FlashUtil.exe
+ 2008-10-19 13:53 . 2009-08-15 15:54 335240 c:\windows\System32\drivers\avgldx86.sys
- 2008-10-19 00:09 . 2009-07-01 14:48 671744 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
+ 2008-10-19 00:09 . 2010-03-05 17:42 671744 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
+ 2008-10-22 20:10 . 2008-10-22 20:10 634368 c:\windows\Microsoft.NET\Framework\v3.5\Microsoft .NET Framework 3.5\vs_setup.msi
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+ 2008-11-01 23:51 . 2008-11-01 23:51 561664 c:\windows\Installer\24799fd.msi
+ 2008-10-22 20:10 . 2008-10-22 20:10 630272 c:\windows\Installer\196a5dc.msi
+ 2008-03-16 19:35 . 2008-03-16 19:35 997376 c:\windows\Installer\1761d.msi
+ 2008-11-22 20:23 . 2008-11-22 20:23 836096 c:\windows\Installer\1403e02.msi
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+ 2008-03-16 19:35 . 2007-01-17 03:24 2830336 c:\windows\System32\LS_HSI.msi
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- 2009-01-15 06:22 . 2009-01-15 06:22 1549664 c:\windows\ServiceProfiles\LocalService\AppData\Local\FontCache3.0.0.0.dat
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+ 2009-01-14 18:27 . 2009-01-14 18:27 1142272 c:\windows\Installer\d9ee05.msi
+ 2009-01-14 18:27 . 2009-01-14 18:27 1005056 c:\windows\Installer\d9ed5f.msi
+ 2009-01-14 18:26 . 2009-01-14 18:26 2245120 c:\windows\Installer\d9ed58.msi
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+ 2009-01-15 16:08 . 2009-01-15 16:08 1247744 c:\windows\Installer\6f989d.msi
+ 2008-10-21 15:21 . 2008-10-21 15:21 1539584 c:\windows\Installer\49520.msi
+ 2008-03-16 20:11 . 2008-03-16 20:11 3547648 c:\windows\Installer\311d0.msi
+ 2008-03-16 19:43 . 2008-03-16 19:43 8373248 c:\windows\Installer\26d39.msi
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+ 2008-03-16 19:31 . 2008-03-16 19:31 4537344 c:\windows\Installer\16bcd.msi
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+ 2008-10-19 05:08 . 2008-10-19 05:08 1652224 c:\windows\Installer\105dfc0.msi
+ 2008-10-19 05:08 . 2008-10-19 05:08 8990208 c:\windows\Installer\105dfba.msi
+ 2008-10-19 05:07 . 2008-10-19 05:07 1549312 c:\windows\Installer\105dfb4.msi
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.
-- Snapshot reset to current date --
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\egisPSDP]
@="{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}"
[HKEY_CLASSES_ROOT\CLSID\{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}]
2008-03-05 06:38 121392 ----a-w- c:\acer\Empowering Technology\eDataSecurity\x86\PSDProtect.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-01-21 1233920]
"Google Update"="c:\users\William\AppData\Local\Google\Update\GoogleUpdate.exe" [2008-10-19 133104]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NVRaidService"="c:\windows\system32\nvraidservice.exe" [2007-12-07 196128]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-12-11 2043160]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]
"GrpConv"="grpconv -o" [X]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Empowering Technology Launcher.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Empowering Technology Launcher.lnk
backup=c:\windows\pss\Empowering Technology Launcher.lnk.CommonStartup
backupExtension=.CommonStartup

[HKLM\~\startupfolder\C:^Users^William^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^Acer Product Registration.lnk]
path=c:\users\William\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Acer Product Registration.lnk
backup=c:\windows\pss\Acer Product Registration.lnk.Startup
backupExtension=.Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Acer Assist Launcher]
2007-02-02 18:05 1261568 ----a-w- c:\program files\Acer Assist\launcher.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Acer Empowering Technology Monitor]
2008-01-10 01:43 326176 ----a-w- c:\acer\Empowering Technology\SysMonitor.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Acer Product Registration]
2007-10-15 20:43 3387392 ----a-w- c:\program files\Acer Registration\ACE1.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2007-03-08 11:38 40048 ----a-w- c:\program files\Adobe\Reader 8.0\Reader\reader_sl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\eDataSecurity Loader]
2008-03-05 06:38 526896 ----a-w- c:\acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Google Update]
2008-10-19 04:43 133104 ----atw- c:\users\William\AppData\Local\Google\Update\GoogleUpdate.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NvMediaCenter]
2007-12-21 15:51 81920 ----a-w- c:\windows\System32\nvmctray.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NvSvc]
2007-12-21 15:51 86016 ----a-w- c:\windows\System32\nvsvc.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PCMMediaSharing]
2008-01-26 01:49 204908 ----a-w- c:\program files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\PCMMediaSharing.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2008-09-06 22:09 413696 ----a-w- c:\program files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RtHDVCpl]
2007-10-11 18:53 4702208 ----a-w- c:\windows\RtHDVCpl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SMSERIAL]
2007-02-02 00:37 630784 ----a-w- c:\program files\Motorola\SMSERIAL\sm56hlpr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiSpyware]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc\S-1-5-21-15931187-621213496-177690078-1000]
"EnableNotificationsRef"=dword:00000001

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\System32\Drivers\avgldx86.sys [2009-08-15 335240]
R1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV.SYS [2009-06-23 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.sys [2009-06-23 72944]
R2 Acer HomeMedia Connect Service;Acer HomeMedia Connect Service;c:\program files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe [2008-01-26 269448]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [2009-08-15 908056]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [2009-08-15 297752]
R2 gupdate1c9ffd7c1727689;Google Update Service (gupdate1c9ffd7c1727689);c:\program files\Google\Update\GoogleUpdate.exe [2009-07-08 133104]
R3 NVHDA;Service for NVIDIA HDMI Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2007-07-16 30752]
R3 SASENUM;SASENUM;c:\program files\SUPERAntiSpyware\SASENUM.SYS [2009-06-23 7408]
S1 AvgTdiX;AVG8 Network Redirector;c:\windows\System32\Drivers\avgtdix.sys [2009-05-07 108552]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - ECACHE
.
Contents of the 'Scheduled Tasks' folder

2010-03-06 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-07-08 14:23]

2010-03-06 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-07-08 14:23]

2010-03-06 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-07-08 14:23]

2010-03-06 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-15931187-621213496-177690078-1000Core.job
- c:\users\William\AppData\Local\Google\Update\GoogleUpdate.exe [2008-10-19 04:43]

2010-03-06 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-15931187-621213496-177690078-1000UA.job
- c:\users\William\AppData\Local\Google\Update\GoogleUpdate.exe [2008-10-19 04:43]
.
.
------- Supplementary Scan -------
.
uStart Page = file:///C:/Internet/Mine/index.htm
mStart Page = hxxp://en.us.acer.yahoo.com
FF - ProfilePath - c:\users\William\AppData\Roaming\Mozilla\Firefox\Profiles\qw52mkbz.default\
FF - prefs.js: browser.startup.homepage - file:///C:/Internet/Mine/index.htm
FF - component: c:\program files\AVG\AVG8\Firefox\components\avgssff.dll
FF - component: c:\users\William\AppData\Roaming\Mozilla\Firefox\Profiles\qw52mkbz.default\extensions\{a7c6cf7f-112c-4500-a7ea-39801a327e5f}\platform\WINNT_x86-msvc\components\ipc.dll
FF - plugin: c:\program files\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\Google\Google Updater\2.4.1636.7222\npCIDetect13.dll
FF - plugin: c:\program files\Google\Update\1.2.183.17\npGoogleOneClick8.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\np-mswmp.dll
FF - plugin: c:\program files\Unity\WebPlayer\loader\npUnity3D32.dll
FF - plugin: c:\users\William\AppData\Local\Google\Update\1.2.183.17\npGoogleOneClick8.dll
FF - plugin: c:\users\William\AppData\Roaming\Move Networks\plugins\npqmp071705000014.dll
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-wmktfkps - c:\users\William\AppData\Local\kenshh\nnvrsftav.exe
HKLM-RunOnce-<NO NAME> - (no file)
MSConfigStartUp-Apanel - c:\acersw\config\SetApanel.cmd

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-03-06 10:39
Windows 6.0.6001 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2010-03-06 10:40:37
ComboFix-quarantined-files.txt 2010-03-06 18:40
ComboFix2.txt 2009-07-01 23:58

Pre-Run: 136,325,578,752 bytes free
Post-Run: 136,415,203,328 bytes free

- - End Of File - - 38181D00DF3E43664BF7BE666838E50E
March 6th, 2010, 03:00 PM
Bill Heffner

And Hijack this. In safe Mode with AVG running, apparently, because I see no way to make it quit doing so. I did not tell Hijack this to "fix" anything

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:56:09 AM, on 3/6/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\notepad.exe
C:\Windows\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/Internet/Mine/index.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.us.acer.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
O4 - HKLM\..\Run: [NVRaidService] C:\Windows\system32\nvraidservice.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\RunOnce: [GrpConv] grpconv -o
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Google Update] "C:\Users\William\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Acer HomeMedia Connect Service - CyberLink - C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
O23 - Service: ePerformance Service (AcerMemUsageCheckService) - Unknown owner - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: Google Update Service (gupdate1c9ffd7c1727689) (gupdate1c9ffd7c1727689) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

--
End of file - 4302 bytes
March 6th, 2010, 03:17 PM
Broni
Quote:

I think maybe I should stick to newspapers. I know how to turn pages.

Hahaha...
You did fine with AVG. Sometimes, Combofix will show AV as running, even, if you disable it.

You should be OK to restart in normal mode now.

1. Please open Notepad
- Click Start , then Run
- Type notepad .exe in the Run Box.
2. Now copy/paste the entire content of the codebox below into the Notepad window:

Code:

File:: Folder:: Driver:: Registry:: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce] "GrpConv"=- RegLockDel::

3. Save the above as CFScript.txt

4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

https://discussions.virtualdr.com/im.../2016/03/2.gif

5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
- Combofix.txt
- A new HijackThis log.
March 6th, 2010, 03:44 PM
Bill Heffner

It seems to have removed it. Here's the log:

ComboFix 10-03-06.01 - William 03/06/2010 11:35:03.3.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1791.1029 [GMT -8:00]
Running from: c:\users\William\Desktop\ComboFix.exe
Command switches used :: c:\users\William\Desktop\CFScript.txt
AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((( Files Created from 2010-02-06 to 2010-03-06 )))))))))))))))))))))))))))))))
.

2010-03-06 19:40 . 2010-03-06 19:41 -------- d-----w- c:\users\William\AppData\Local\temp
2010-03-06 19:40 . 2010-03-06 19:40 -------- d-----w- c:\users\Public\AppData\Local\temp
2010-03-06 19:40 . 2010-03-06 19:40 -------- d-----w- c:\users\Default\AppData\Local\temp
2010-03-06 15:31 . 2010-03-06 15:31 5115824 ----a-w- c:\programdata\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe
2010-02-25 15:56 . 2010-02-27 15:24 -------- d-----w- c:\users\William\AppData\Roaming\vlc
2010-02-12 16:24 . 2010-02-12 16:24 144160 ----a-w- c:\users\William\AppData\Roaming\Move Networks\uninstall.exe
2010-02-12 16:24 . 2010-02-12 19:09 -------- d-----w- c:\users\William\AppData\Roaming\Move Networks

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-03-06 15:31 . 2009-07-01 14:03 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-02-12 16:24 . 2009-12-07 01:22 5603776 ----a-w- c:\users\William\AppData\Roaming\Move Networks\plugins\npqmp071705000014.dll
2010-02-04 19:44 . 2009-07-08 14:23 -------- d-----w- c:\program files\Google
2010-02-04 18:07 . 2008-10-20 20:38 -------- d-----w- c:\users\William\AppData\Roaming\FileZilla
2010-02-04 17:42 . 2008-10-20 20:38 -------- d-----w- c:\program files\FileZilla FTP Client
2010-01-08 00:07 . 2009-07-01 14:03 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-08 00:07 . 2009-07-01 14:03 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-12-18 14:13 . 2009-12-18 14:13 131048 ----a-w- c:\windows\Railroad Management System Uninstaller.exe
2009-12-07 01:22 . 2009-12-07 01:22 97216 ----a-w- c:\users\William\AppData\Roaming\Move Networks\ie_bin\MovePlayerUpgrade.exe
.

((((((((((((((((((((((((((((( SnapShot_2010-03-06_18.39.02 )))))))))))))))))))))))))))))))))))))))))
.
- 2008-01-21 01:58 . 2010-03-06 16:00 48626 c:\windows\System32\WDI\ShutdownPerformanceDiagnostics_SystemData.bin
+ 2008-01-21 01:58 . 2010-03-06 19:29 48626 c:\windows\System32\WDI\ShutdownPerformanceDiagnostics_SystemData.bin
+ 2006-11-02 13:05 . 2010-03-06 19:29 70590 c:\windows\System32\WDI\BootPerformanceDiagnostics_SystemData.bin
- 2006-11-02 13:05 . 2010-03-06 16:00 70590 c:\windows\System32\WDI\BootPerformanceDiagnostics_SystemData.bin
- 2008-10-19 00:09 . 2010-03-05 17:42 32768 c:\windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
+ 2008-10-19 00:09 . 2010-03-06 19:29 32768 c:\windows\System32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Cookies\index.dat
+ 2008-10-19 00:09 . 2010-03-06 19:29 32768 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
- 2008-10-19 00:09 . 2010-03-05 17:42 32768 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\History\History.IE5\index.dat
+ 2008-10-19 00:13 . 2010-03-06 19:29 7832 c:\windows\System32\WDI\{86432a0b-3c7d-4ddf-a89c-172faa90485d}\S-1-5-21-15931187-621213496-177690078-1000_UserData.bin
+ 2010-03-06 19:27 . 2010-03-06 19:27 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
- 2010-03-06 16:30 . 2010-03-06 16:30 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive1.dat
- 2010-03-06 16:30 . 2010-03-06 16:30 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
+ 2010-03-06 19:27 . 2010-03-06 19:27 2048 c:\windows\ServiceProfiles\LocalService\AppData\Local\lastalive0.dat
+ 2006-11-02 10:33 . 2010-03-06 19:31 595446 c:\windows\System32\perfh009.dat
+ 2006-11-02 10:33 . 2010-03-06 19:31 101144 c:\windows\System32\perfc009.dat
- 2008-10-19 00:09 . 2010-03-05 17:42 671744 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
+ 2008-10-19 00:09 . 2010-03-06 19:29 671744 c:\windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\index.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\egisPSDP]
@="{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}"
[HKEY_CLASSES_ROOT\CLSID\{30A0A3F6-38AC-4C53-BB8B-0D95238E25BA}]
2008-03-05 06:38 121392 ----a-w- c:\acer\Empowering Technology\eDataSecurity\x86\PSDProtect.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-01-21 1233920]
"Google Update"="c:\users\William\AppData\Local\Google\Update\GoogleUpdate.exe" [2008-10-19 133104]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NVRaidService"="c:\windows\system32\nvraidservice.exe" [2007-12-07 196128]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-12-11 2043160]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"

[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Empowering Technology Launcher.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Empowering Technology Launcher.lnk
backup=c:\windows\pss\Empowering Technology Launcher.lnk.CommonStartup
backupExtension=.CommonStartup

[HKLM\~\startupfolder\C:^Users^William^AppData^Roaming^Microsoft^Windows^Start Menu^Programs^Startup^Acer Product Registration.lnk]
path=c:\users\William\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Acer Product Registration.lnk
backup=c:\windows\pss\Acer Product Registration.lnk.Startup
backupExtension=.Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Acer Assist Launcher]
2007-02-02 18:05 1261568 ----a-w- c:\program files\Acer Assist\launcher.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Acer Empowering Technology Monitor]
2008-01-10 01:43 326176 ----a-w- c:\acer\Empowering Technology\SysMonitor.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Acer Product Registration]
2007-10-15 20:43 3387392 ----a-w- c:\program files\Acer Registration\ACE1.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2007-03-08 11:38 40048 ----a-w- c:\program files\Adobe\Reader 8.0\Reader\reader_sl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\eDataSecurity Loader]
2008-03-05 06:38 526896 ----a-w- c:\acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Google Update]
2008-10-19 04:43 133104 ----atw- c:\users\William\AppData\Local\Google\Update\GoogleUpdate.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NvMediaCenter]
2007-12-21 15:51 81920 ----a-w- c:\windows\System32\nvmctray.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NvSvc]
2007-12-21 15:51 86016 ----a-w- c:\windows\System32\nvsvc.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PCMMediaSharing]
2008-01-26 01:49 204908 ----a-w- c:\program files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\PCMMediaSharing.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2008-09-06 22:09 413696 ----a-w- c:\program files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\RtHDVCpl]
2007-10-11 18:53 4702208 ----a-w- c:\windows\RtHDVCpl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SMSERIAL]
2007-02-02 00:37 630784 ----a-w- c:\program files\Motorola\SMSERIAL\sm56hlpr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiSpyware]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc\S-1-5-21-15931187-621213496-177690078-1000]
"EnableNotificationsRef"=dword:00000001

R2 gupdate1c9ffd7c1727689;Google Update Service (gupdate1c9ffd7c1727689);c:\program files\Google\Update\GoogleUpdate.exe [2009-07-08 133104]
R3 NVHDA;Service for NVIDIA HDMI Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2007-07-16 30752]
R3 SASENUM;SASENUM;c:\program files\SUPERAntiSpyware\SASENUM.SYS [2009-06-23 7408]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\System32\Drivers\avgldx86.sys [2009-08-15 335240]
S1 AvgTdiX;AVG8 Network Redirector;c:\windows\System32\Drivers\avgtdix.sys [2009-05-07 108552]
S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV.SYS [2009-06-23 9968]
S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.sys [2009-06-23 72944]
S2 Acer HomeMedia Connect Service;Acer HomeMedia Connect Service;c:\program files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe [2008-01-26 269448]
S2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [2009-08-15 908056]
S2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [2009-08-15 297752]

.
Contents of the 'Scheduled Tasks' folder

2010-03-06 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-07-08 14:23]

2010-03-06 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-07-08 14:23]

2010-03-06 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2009-07-08 14:23]

2010-03-06 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-15931187-621213496-177690078-1000Core.job
- c:\users\William\AppData\Local\Google\Update\GoogleUpdate.exe [2008-10-19 04:43]

2010-03-06 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-15931187-621213496-177690078-1000UA.job
- c:\users\William\AppData\Local\Google\Update\GoogleUpdate.exe [2008-10-19 04:43]
.
.
------- Supplementary Scan -------
.
uStart Page = file:///C:/Internet/Mine/index.htm
mStart Page = hxxp://en.us.acer.yahoo.com
FF - ProfilePath - c:\users\William\AppData\Roaming\Mozilla\Firefox\Profiles\qw52mkbz.default\
FF - prefs.js: browser.startup.homepage - file:///C:/Internet/Mine/index.htm
FF - component: c:\program files\AVG\AVG8\Firefox\components\avgssff.dll
FF - component: c:\users\William\AppData\Roaming\Mozilla\Firefox\Profiles\qw52mkbz.default\extensions\{a7c6cf7f-112c-4500-a7ea-39801a327e5f}\platform\WINNT_x86-msvc\components\ipc.dll
FF - plugin: c:\program files\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\Google\Google Updater\2.4.1636.7222\npCIDetect13.dll
FF - plugin: c:\program files\Google\Update\1.2.183.17\npGoogleOneClick8.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\np-mswmp.dll
FF - plugin: c:\program files\Unity\WebPlayer\loader\npUnity3D32.dll
FF - plugin: c:\users\William\AppData\Local\Google\Update\1.2.183.17\npGoogleOneClick8.dll
FF - plugin: c:\users\William\AppData\Roaming\Move Networks\plugins\npqmp071705000014.dll
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-03-06 11:41
Windows 6.0.6001 Service Pack 1 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'Explorer.exe'(4072)
c:\acer\Empowering Technology\eDataSecurity\x86\PSDProtect.dll
c:\acer\Empowering Technology\eDataSecurity\x86\sysenv.dll
.
Completion time: 2010-03-06 11:43:03
ComboFix-quarantined-files.txt 2010-03-06 19:43
ComboFix2.txt 2010-03-06 18:40
ComboFix3.txt 2009-07-01 23:58

Pre-Run: 134,578,462,720 bytes free
Post-Run: 134,548,930,560 bytes free

- - End Of File - - C27EE906FC6E2A522772CCE79311AD03
March 6th, 2010, 03:46 PM
Bill Heffner

And HijackThis. Again, I didn't tell it to "fix" anything.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:45:17 AM, on 3/6/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\nvraidservice.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\Explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/Internet/Mine/index.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.us.acer.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
O4 - HKLM\..\Run: [NVRaidService] C:\Windows\system32\nvraidservice.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Google Update] "C:\Users\William\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Acer HomeMedia Connect Service - CyberLink - C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
O23 - Service: ePerformance Service (AcerMemUsageCheckService) - Unknown owner - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: Google Update Service (gupdate1c9ffd7c1727689) (gupdate1c9ffd7c1727689) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

--
End of file - 4426 bytes
March 6th, 2010, 03:55 PM
Broni
Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

===============================================================

1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

2. Go to Kaspersky website and perform an online antivirus scan.

1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
- Spyware, Adware, Dialers, and other potentially dangerous programs
- Archives
- Mail databases
6. Click on My Computer under Scan.
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

Post fresh HijackThis log as well.
March 6th, 2010, 04:14 PM
Bill Heffner

Everything says to disable antivirus software. I have AVG 8.5 and I can find no way in the software, on the software website, on any website, intuitively, or in any popups that I can find to disable that damned AVG antivirus software. I cannot even find any way to uninstall that daggum thing. I'm beginning to think it's even worse than the virus itself.

How does one "disable the antivirus software" when it is AVG 8.5?
March 6th, 2010, 04:18 PM
Broni

I tell you what...
Get rid of that hog altogether, using AVG Remover: http://www.avg.com/us-en/download-tools

Run TFC listed in my previous reply.

Download and install one of these:

- Avira free antivirus: http://www.free-av.com/en/download/1...antivirus.html
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html

- free Comodo Internet Security (firewall + AV): http://www.personalfirewall.comodo.com/
NOTE. During installation, Comodo will also allow you to install AV only, or firewall only, if you prefer to combine one Comodo product with some other product.

If you decide to install Avast, or Avira, make sure, Windows firewall is turned on, or use Comodo firewall..
If you decide to install Comodo Internet Security, or just Comodo firewall, make sure, Windows firewall is turned off.

IMPORTANT! Make sure, you use only ONE antivirus, and ONE firewall.

After installation, update the program and run full scan.

When done, run Kaspersky.
March 6th, 2010, 06:15 PM
Bill Heffner

I appreciate the suggestion broni, but I'm sort of up in the air a little bit.

I installed AVG at the suggestion of folks on this forum, where it is still listed as one of the suggested anti-virus programs. (Which are seemingly in alphabetical order.) Now you're saying it is a hog and telling me to install one of three other programs, and I go into a sort of brain freeze trying to decide which of the three I should pick. Each of them describes itself as the best and most thorough and pretty much implies that installing anything else is at best a waste of time and at worst suicidal. So how do I decide? The last time I picked from such a list I picked AVG, which was apparently the wrong choice.

This whole Internet thing is becoming increasingly discouraging.

In any case, I haven't done anything yet, because having made the wrong choice once I seem unable to choose from a list of three seemingingly identical items. Does it matter which one? I have no idea how to decipher the meanings of the "features" that they are describing. Pick the one with the prettiest colors? Flip a coin? Does any of them have any advantages or disadvantages over the others?
March 6th, 2010, 06:20 PM
Broni

No. You don't need to flip a coin.
I've been a long time AVG user myself.
Unfortunately, since ver. 8.0 came out, AVG has been plagued with one problem after another, so I stopped using it myself and stopped recommending it.
I personally use all other three on different Windows installations without any problems.
March 6th, 2010, 07:26 PM
Bill Heffner

Thanks, broni, that makes sense and gives me a reason why I'm dumping the AVG. I'm going to go with Avast vecause I served in the Navy and "avast" is a nautical word, that brings back fond memories. Even though it was normally pronounced without the first "a" as in "Vast heaving, belay."
March 6th, 2010, 07:28 PM
Broni

Sounds like a plan :)
March 6th, 2010, 10:18 PM
Bill Heffner

Kaspersky found 0 infected files/threats. New HijackThis file:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:13:14 PM, on 3/6/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\nvraidservice.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\ctfmon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/Internet/Mine/index.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.us.acer.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
O4 - HKLM\..\Run: [NVRaidService] C:\Windows\system32\nvraidservice.exe
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Google Update] "C:\Users\William\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Acer HomeMedia Connect Service - CyberLink - C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
O23 - Service: ePerformance Service (AcerMemUsageCheckService) - Unknown owner - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: Google Update Service (gupdate1c9ffd7c1727689) (gupdate1c9ffd7c1727689) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

--
End of file - 4473 bytes
March 6th, 2010, 10:25 PM
Broni
Very good :)
I think, we're home :)

Please download JavaRa to your desktop and unzip it to its own folder
- Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
- Accept any prompts.
- Open JavaRa.exe again and select Search For Updates.
- Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.
Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

==============================================================

Print this post out, since you won't have an access to it, at some point.

1. Open HijackThis.

2. Close all windows, except for HijackThis.

3. Put checkmarks next to the following HijackThis entries:

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)

4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):

O4 - HKCU\..\Run: [Google Update] "C:\Users\William\AppData\Local\Google\Update\GoogleUpdate.exe" /c

5. Click on Fix checked button.

6. Restart computer.

7. Post new HijackThis log.
March 7th, 2010, 01:46 AM
Bill Heffner

I appreciate all of the help, but JavaRa is way over my head. It has me choosing to update between "jucheck.exe and Sun java's website," like I would have a clue which choice to make, and talks about runtime environments that I have to have running and directs me to a website where I choose JRE or JER or whatever in different versions, and I have no idea what I'm doing. If this kind of thing is necessary to use the Internet, I am seriously just going back to newspapers.

Can I just skip that, and is there any use in doing what you suggest on HijackThis if I do skip that?
March 7th, 2010, 02:17 AM
Broni

Perform those HJT steps from my latest reply, post fresh HJT log, then....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
March 7th, 2010, 10:24 AM
Bill Heffner

This is a heck of a lot of work that I do to fix my computer and even more work that you're doing, since you're reading these log files, to... Um, because... Well, the world needs more people like you. Thanks.

Results of screen317's Security Check version 0.99.1
Windows Vista Service Pack 1 (UAC is disabled!)
Out of date service pack!!
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
avast! Free Antivirus
Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:
SpywareBlaster 4.2
SUPERAntiSpyware Free Edition
HijackThis 2.0.2
Java(TM) 6 Update 13
Out of date Java installed!
Adobe Flash Player 10
Adobe Reader 8.1.0
Out of date Adobe Reader installed!
``````````````````````````````
Process Check:
objlist.exe by Laurent
Empowering Technology eSettings Service capuserv.exe
Alwil Software Avast5 AvastSvc.exe
Alwil Software Avast5 AvastUI.exe
``````````````````````````````
DNS Vulnerability Check:
GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````

HijackThis

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:19:37 AM, on 3/7/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\nvraidservice.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/Internet/Mine/index.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.us.acer.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
O4 - HKLM\..\Run: [NVRaidService] C:\Windows\system32\nvraidservice.exe
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Acer HomeMedia Connect Service - CyberLink - C:\Program Files\Acer Arcade Live\Acer HomeMedia Connect\Kernel\DMS\CLMSServer.exe
O23 - Service: ePerformance Service (AcerMemUsageCheckService) - Unknown owner - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
O23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
O23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exe
O23 - Service: Google Update Service (gupdate1c9ffd7c1727689) (gupdate1c9ffd7c1727689) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

--
End of file - 4163 bytes
March 7th, 2010, 01:13 PM
Broni

Go here: http://www.java.com/en/download/manual.jsp, download and install following:
Windows 7/XP/Vista/2000/2003/2008 Offline

When done....

Your computer is clean https://discussions.virtualdr.com/

1. Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run defrag at your convenience.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

9. Please, let me know, how is your computer doing.
March 7th, 2010, 02:02 PM
Bill Heffner

I updated Java per your direction.

I'm not sure if my thing on the System Restore was right or not. When I got there none of the disks was checked, and "most recent restore point" for the disks both said "none." So I checked both disks and clicked the "create restore points" button, and it did that. It left both boxes checked and showed the date in "most recent restore point" column for both.

I left it checked, which I assume means "turned on" and exited. Then I came back in and it was still both disks checked and both showed dates. So I unchecked both and clicked "Okay" to leave and restarted the computer. I then checked both boxes, but both "most recent restore point" columns still show "none" even after I leave and return. The boxes remain checked. So I don't know if I followed directions or not. Newspapers are looking better and better.

As to updating Windows, I clicked on "Updates" in the system portion of the computer control panel and it wanted me to install something from Microsoft and I just bailed out. Microsoft freaks me out. When I had XP I had the automatic update turned on. I didn't mean to do that, Microsoft did it when I downloaded the latest service pack, and it drove me crazy with automatic popups and crap. I dread the thought of dealing with any kind of Microsoft update right now and having them suck me back into that nonsense again.

I really do appreciate all of the help you have offered and the patience you've shown with my lack of technical knowledge.
March 7th, 2010, 02:22 PM
Broni

You're very welcome :)

It looks like you had system restore turned off, which is not a good idea.
Make sure, the checkmark is on and restart computer. Fresh, clean restore point will be created. Leave the checkmark on.
If drive D is your recovery partition, you only need to have drive C checked.

Windows updates are important. I can see, you don't even have SP2 installed.
Now, when your computer is clean, I strongly recommend you bring Windows updates up to date.
March 7th, 2010, 03:03 PM
Bill Heffner

Is there any way to do that without installing "Windows Updates Manager" from Microsoft? It used to be with Win2k that you could go to the Microsoft site and there would be a place that you could just download the latest service pack and install it without giving the Bill Gates Army control of your computer. Is that no longer the case? I really do not want that "Updates Manager" on my computer, because it was a major pain in the backside when I had XP. That's one of the reasons, actually, that I upgraded to Vista.
March 7th, 2010, 03:15 PM
Broni

You surely can download standalone SP2, but there are also other updates.
All, I can say is that your computer should be kept up to date.
March 7th, 2010, 08:01 PM
Train

SP2
http://technet.microsoft.com/en-us/w.../dd262148.aspx

Download and burn to cd. Then you will have it handy if ever needed.
March 8th, 2010, 03:44 PM
Bill Heffner

All of you guys are the best. My Windows is now Service Pack 2, virus free, and I do not have to resort to newspapers. Well, I'll still read them, but mostly local sports and comics.
March 8th, 2010, 03:55 PM
Broni

Good luck :)
March 8th, 2010, 06:42 PM
skylarzon

I tried to download combofix free trial. I HATED the service. It stopped me from accessing the internet at all, so I had to remove it again. While I was trying to use it, though, I had TERRIBLE "assistance" (None really) from thier tech support people! Is this typical?
March 8th, 2010, 06:44 PM
Broni

Quote:

combofix free trial

??? What Combofix???