CD & DVD burners & Code 41

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March 2nd, 2009, 11:31 PM
Bear359

CD & DVD burners & Code 41

My CD & DVD burners are not showing up when I click the my computer icon. They do show up when I open device manager but they have the yellow exclamation warnings. When I click properties I see this message "Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)" I have tried to delete the registry that a few other places have suggested to fix the problem:
Start Registry Editor (Regedt32.exe).
Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

On the Edit menu, click Delete, and then click OK.
Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

But I get an error message saying "cannot delete {4D36E965-E325-11CE-BFC1-08002BE10318} Error while deleting key"
I have tried uninstalling the drives and rebooting but that doesn't work.
I am using Windows XP with service pack 3.
I have run virus, spyware and malware scans and they show nothing.
Any help would be great!
March 3rd, 2009, 12:09 AM
Broni

If you found those keys, deleting them may fix your problem.

Quote:

I get an error message saying "cannot delete {4D36E965-E325-11CE-BFC1-08002BE10318} Error while deleting key"

First of all, make sure, you're logged in as Administrator.
If you're, right click on a key in question, click Permissions, and make sure, you have full control of those keys.
March 3rd, 2009, 01:49 AM
Bear359

Quote:

Originally Posted by Broni

If you found those keys, deleting them may fix your problem.

First of all, make sure, you're logged in as Administrator.
If you're, right click on a key in question, click Permissions, and make sure, you have full control of those keys.

I am logged on as the administrator but I still get the error message. I uninstalled the devices and tried to delete the registry and it still won't let me delete them.
March 3rd, 2009, 01:50 AM
Broni

...

Quote:

right click on a key in question, click Permissions, and make sure, you have full control of those keys.
March 3rd, 2009, 02:10 AM
Bear359

Quote:

Originally Posted by Broni

...

Yes I have full control.
March 3rd, 2009, 02:30 AM
Broni

You're not trying to delete a whole {4D36E965-E325-11CE-BFC1-08002BE10318} key, but just LowerFilters key, right?
March 3rd, 2009, 04:30 AM
Bear359

Quote:

Originally Posted by Broni

You're not trying to delete a whole {4D36E965-E325-11CE-BFC1-08002BE10318} key, but just LowerFilters key, right?

I deleted all the registry key in the folder except one that says "Default REG_SZ (value not set)" There was nothing in there that said upper of lower filters before I did this. Did I majorly screw things up? If I did how can I fix it?
March 3rd, 2009, 02:27 PM
Broni

Hmmm....I don't know.
You should only remove Upper, Lower Filters entries (if exist).
If you didn't have those entries, you shouldn't have removed anything.
It's important to always backup the registry before making any changes.
I hope, you didn't mess up anything.

Now, about your problem (disregard #2)...

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.
March 3rd, 2009, 04:25 PM
Bear359

Number 3 worked!! The drives are showing up but when I check the registry they haven't shown back up. I'm guessing they will come back on their own right? Thank you so much for the help, you are my hero!
March 3rd, 2009, 04:31 PM
Broni

Good news :)

Quote:

when I check the registry they haven't shown back up

I'm not sure, if I understand....
March 3rd, 2009, 06:42 PM
Bear359

I went to burn a CD and none of my CD burning software are detecting the drives. The main one I use is Roxio Creator LE, it came preinstalled on my computer so I don't have a CD to reinstall it. Any ideas on why they aren't being detected?
March 3rd, 2009, 06:47 PM
Broni

Try another program, like CDBurnerXP: http://cdburnerxp.se/
Roxio itself may be responsible for your problems.
March 3rd, 2009, 10:57 PM
Bear359

Quote:

Originally Posted by Broni

Try another program, like CDBurnerXP: http://cdburnerxp.se/
Roxio itself may be responsible for your problems.

CDBurnerXP did detect the drives but doesn't work for me as well as Roxio did. Could it be anther registry error with Roxio?
March 3rd, 2009, 11:02 PM
Broni

Now wait. I'm not forcing you to use CDBurnerXP, but i simply want to know, if it works correctly.
March 4th, 2009, 03:00 AM
Bear359

I didn't burn any CDs with but it did detect the CD & DVD drives.
March 4th, 2009, 12:47 PM
Broni

Well, in that case, you may want to reinstall Roxio.
March 7th, 2009, 02:53 AM
Bear359

I have found a solution for my problem. I downloaded a patch from this link
http://kb.roxio.com/search.aspx?URL=...00070GN&PARAMS
and that solved the problem with the software, it now detects the drives and everything is working fine. Thanks so much for all the help!!
March 7th, 2009, 02:55 AM
Broni

Very good :)
Thanks for posting back...