Re:Error, Blue screen. Need help

Hello All, got a big problem with a blue screen, give you as much ifo as possible.

A blue screen appears after desktop nearly loads.
Windows has shut down to prevent damage to your computer.
PAGE_FAULT_INNON_PAGED AREA

It says to make sure new hardware or software is properly installed. (the only software i have installed has been, Adaware, CCleaner, Superanti-spyware, spywareblaster, Norton have installed New vwersion of Norton, but still the Blue screen appears)
No hardware installed for ages.
It says, to disable Bios something about Caching, shadowing-may need to use safe mode to remove or disable components- Advanved start up options?

How do i do this, or what do i need to do?????

Tech info: Stop:0x00000050 (0xAZ741B6 )x0000008, 0xA2741B6, 0x00000000

Beginning dump of memory.

When i restart and its loaded up windows, it says, system has recovered from a serious error, when i click info- Error signature:BCcode 10000050 BCP1:AZA741B6 BCP2:00000008 BCP3AZA741B6 BCP4:00000000 OSVER:5_1_2600 SP:2_0 Product 256_1

Info from Temp in my Local
Server=watson.microsoft.com
UI LCID=1033
Flags=1696082
Brand=WINDOWS
TitleName=Microsoft Windows
DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId
ErrorText=A log of this error has been created.
HeaderText=The system has recovered from a serious error.
Stage2URL=
Stage2URL=/dw/bluetwo.asp?BCCode=10000050&BCP1=A2A741B6&BCP2=00000008&BCP3=A2A741B6&BCP4=00000000&OSVer=5_1_2600&SP=2_0&Product=256_1
DataFiles=C:\DOCUME~1\Graham\LOCALS~1\Temp\WER2014.dir00\Mini091107-01.dmp|C:\DOCUME~1\Graham\LOCALS~1\Temp\WER2014.dir00\sysdata.xml
ErrorSubPath=blue
DirectoryDelete=C:\DOCUME~1\Graham\LOCALS~1\Temp\WER2014.dir00

I have had two other simaliar blue screens, but, this is the main one.

Any help appreciated, GEP

GEP :)

If you are sure your system is clean, then it is either
Hardware
Driver
RAM
Service
Even antivirus

1. Does it happen in Safe Mode?

2. Have a look in these places for errors to try to pin it down

a) Right click My Computer / Properties / Hardware / Device Manager.
Look for "Yellow" errors

b) Control Panel / Performance and Maintenance / Admin Tools / Event Viewer / System.
Look for "Red" errors. Double click on error for information.

3. Test RAM
If you have more than one stick of RAM (256MB or more) swap them over or take one out and try again with only stick #1. If it does not help or makes things worse swap the sticks and try again with only stick #2. This will identify if you have a bad stick.

OR
You can put either of these free programs on a floppy and test the RAM

memtest86 http://www.memtest86.com/

Windows Memory Diagnostic http://oca.microsoft.com/en/windiag.asp


This is an exception error when using a reference to an invalid system memory address. In other words it could be almost anything including incompatible software.

Elaine

Hello Dunedin, thanks for your reply, will take awhile to sort this problem out.

So far it has not happened today, Wednesday.

Not sure its Nortons fault, as i did not have the problem before around a week ago, and i loaded Norton AV 2007 3 days ago.

Do not think its a virus problem, having been to the windows website and could not find the files that are in amongst system files.

No hardware added. My printer is not operating at present due to needing ink, though cannot be that? Because its off now and its started up ok.

Will try opening up my computer and making sure the ram etc is properly seated.

Thanks for your reply.

Are you using an nVidia vidcard? If so, try uninstalling or rolling back the driver to an older version. Every so often a hardware driver sneaks through in the M$ updates and they're worse than useless. (IMO Microsoft shouldn't even offer hardware drivers in their updates, just stick to OS stuff.)

Hello Igpbob, i have a ATI Radeon.

Thanks, GEP

Try safe mode, check Device Manager for any duplicate entries.

You could also test the RAM just to rule it out in advance....aswell as the hard drive.

Memtest: http://www.memtest.org/

Windows Memory Diagnostic: http://oca.microsoft.com/en/windiag.asp

I'd run both for the second opinion.

This fault is commonly driver problems, and if drivers are ruled out then it could point to RAM/Hard Drive.

What make is your hard drive?

Liam

Hello Liam, tried to get my computer into safe mode 10 times, comes up with a small blue box 6 or so choices which Boot device i want. My DVD drives, Realtek etc.
How can i get into Safe Mode?

Also, not got a floppy, so would have to use a CD to use that memtest from either. I don't understand it, how to do it etc, so will not attempt it.

My hard drive ST3200826A I have a Packard bell computer. Cannot find a name for it except for the number above.

Thanks for your reply, GEP

Direct link to memtest: http://www.memtest.org/download/1.70...6+-1.70.iso.gz

Extract the file with Winrar, and burn the ISO to CD and then simply boot the CD.

Does the small blue box allow you to choose the boot hard drive and then press F8?


Liam

Hello Liam & All, finally got into Safe Mode.

Went into Device manage.

As far as i can see, no duplicates.

Problem:Next to SCSI & Raid controllers a Yellow !

It says this device cannot start, code 10.

Driver Provider:H + H ZfRK
Driver Date:1/6/2002
Version:4516
Digital Signature:Microsoft windows hardware.

Whats it for and do?

What do i need to do to fix it.

Will have to sort out the memtest when i find my CD's.

Thanks, Gep

Hello Liam & All, finally got into Safe Mode.

Went into Device manage.

As far as i can see, no duplicates.

Problem:Next to SCSI & Raid controllers a Yellow !

It says this device cannot start, code 10.

Driver Provider:H + H ZfRK
Driver Date:1/6/2002
Version:4516
Digital Signature:Microsoft windows hardware.

Whats it for and do?

What do i need to do to fix it. Where can i get an updated driver or whatever i need to sort that out????

Blue screen has so far not appeared for 4 days.

Thanks, GEP

If the BSOD is being caused by the driver for the RAID controller, and you are not using RAID, then the easiest solution is to disable RAID in the BIOS.


Liam

I think that driver may be referring to a Virtual CD - do you have anything like that installed?

http://www.virtualcd-online.com/

Hello Supersparks, Liam, not sure if i have virtualCD, as i use Nero.

Checked in Device manager, SCSI & Raid controllers, don't think i have raid.

H&H virtualCD SCSI Controller SDK
Did an update driver, says, it could not find a better match.

It does say in my search results i have virtualCD V4 SDK, though not sure why its there, possibly comes with another program.

What do i do next please.

Thanks, GEP

Look to see if you have C:\Program Files\Virtual CD v4 SDK\System

Googled H&H software, got anything like these links list installed.
http://www.google.com/search?hl=en&q...=Google+Search

Hello Train and all, have got C:\Program Files\Virtual CD v4 SDK\System
installed, or in system. Cannot locate it in my start menu.
Not in Add & Remove, under virtual, or H & H.

Re:List in Google, don't remember ever downloading That English - Chinease talking dictionary, or even the above.

Might it have been pre-installed?

What do i do Re:C:\Program Files\Virtual CD v4 SDK\System

Thanks, GEP

Well, we know it is in the regs then.
First look in that folder for the uninstaller.
Now if the uninstaller is not there then are you comfortable working in the registry?

Hello Train, no uninstaller in the folder.

Been in there quite a few times to delete, as long as i know what to delete.

There is an entry in regedit, registry editor, HKey_local_machine hardware, H&H Zfrk i presume thats the one to delete? Cannot find any other ref, though, if there are, can you supply them to delete.

Thanks, GEP

Now go into the folder and R-click a few items and take a look at properties.
Take notes as to names and such. Particularly .exes and .dlls.

Now is if you can fine vcsplay.exe and vcssecs.exe in the folder. I found those names in research.
Then look in the regs at these locations.

Make sure that program is not listed in msconfig [stop it if it is.] and back up the regs before making changes.



HK_Local_Machine\Software\Microsoft\Windows\CurrentVersion\Run

HK_Local_Machine\Software\Microsoft\Windows\CurrentVersion\RunServices

HK_Current_User\Software\Microsoft\Windows\CurrentVersion\Run

HK_Current_User\Software\Microsoft\Windows\CurrentVersion\RunServices

Might even want to be in Safe Mode while dealing with it.
Back up {export} the regs so you can get back to where you are at if things go wrong.

Hello Train and all, went into safe mode, could not find the reg entries, or in Normal mode, the only one i found was in, HKey_Local_Machine\Software\H+H2frk
Do you want me to delete this??????
Do you think i should then delete the folder in System as well????

I have removed it from Start-up. It was listed.

Thanks, GEP

Make a backup of it, then delete it, that way you acn easily restore it if deleting it does cause problems.

Do as SS posted, then if you have no problems, after a few days, then delete the folder.
Or note where it is at and cut and move it to somewhere where it is safe and see if things work out OK first.

Hello Train.Supersparks, Liam, thanks for your advice, Gep

Your Welcome!