[RESOLVED] Can't Connect to Internet

Hi,

I'm not sure if this should be in Internet Issues or if in Windows 7 or Laptops...but here is what is going on. I'm sure I'm leaving out tons of info., but here we go...

A friend just recently purchased a Mi-Fi Hotspot. One laptop and an I-Pod Touch can connect w/o a problem. However, another laptop running Win 7 will not load pages. From a different location (I haven't been to the house) I can ping google and get replies. Had someone tell us to disable McAffee so did that still nothing. This computer will not even connect when I have it plugged in.

Any help / suggestions appreciated.

Thanks in advance. :)

That's a little confusing. So you tried connecting to the mifi and and a different network not at your friend's house? And then you tried a wired connection somewhere else? Is this your friend's laptop?

Did you scan your system for spyware?

Did you look at the network settings? Are you using DHCP?

Get the ipconfig info off that system and post it here.
From a command prompt:
ipconfig /all > ipconfig.txt

copy it over to your working system with a flash drive or something.

Sorry for the confusion, easy to do when I'm confused myself!

She brought the mifi to work and we were trying to figure it out from here. I am the first one to confess this is brand spanking new stuff for me. When it wouldn't connect to that yes we plugged it into our (wired) network and still no luck. Yes, this is her laptop - technically her daughter's.

No, did not scan for spyware.

DHCP I'm not sure, sorry.

I can't get ipconfig /all > ipconfig.txt to work..
Thanks

What browser did you use? Did you look for any proxy settings? If it's the work network, are you sure you don't have a proxy there?

I guessing this is a Verizon Mifi? Are you sure you entered the SSID and passphrase correctly?

Did you look for the ipconfig.txt file? It would be in whatever your ran the .exe from. If you run just ipconfig /all, it will show you the IP configuration info.

She's telling me that she spoke to the Verizon guy and went through all the steps with him, and he thinks it could be a Windows 7 / Mifi issue.

IE

Did not look for Proxy settings...

She is sure she entered the SSID and passphrase correctly.

I have the info from ipconfig, but can't figure out how to get it on the flash drive.

Figured out the command prompt copy dealio.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Lun-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapt
Physical Address. . . . . . . . . : 70-1A-04-90-6A-18
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 70-1A-04-90-6A-18
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-25-64-78-A1-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{28449F8C-2900-4EA1-BB7E-19E9C525EA2C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{07F9E17B-0B9F-46FB-B0BD-4C2FCD3A3D26}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{CE6DD9FB-7679-4C56-8C21-FC9665ACA71A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

I'm taking the laptop home with me, will try to do some stuff from home.

I don't see any network connections at all. DHCP is enabled.

You're supposed to see IP info for one of the two (depending on wired or wireless), NOT disconnected.

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 70-1A-04-90-6A-18
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-25-64-78-A1-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Hey Midknyte,

It found our wireless (home) network, but pages still won't load. My husband was working on it some last night will see what he came up with when he gets up.

Thanks for your help, it is greatly appreciated :)

Post the Ipconfig results again, with it connected to your home WiFi, please.

Hi SS!

Here we go:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\> ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Lun-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hr.cox.net

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 70-1A-04-90-6A-18
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hr.cox.net
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 70-1A-04-90-6A-18
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:44e5:67a8:1234:dca1:f64:85c3:c68(Pre
ferred)
Temporary IPv6 Address. . . . . . : 2002:44e5:67a8:1234:95a8:3d08:947d:8131(P
referred)
Link-local IPv6 Address . . . . . : fe80::dca1:f64:85c3:c68%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, March 09, 2012 8:02:34 PM
Lease Expires . . . . . . . . . . : Sunday, March 11, 2012 10:36:43 AM
Default Gateway . . . . . . . . . : fe80::200:ff:fe00:0%11
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 225450500
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-A4-BA-6F-00-25-64-78-A1-96

DNS Servers . . . . . . . . . . . : 192.168.1.1
68.105.28.11
68.105.29.11
68.105.28.12
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-25-64-78-A1-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hr.cox.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hr.cox.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2cf4:3fec:bb1a:9857(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::2cf4:3fec:bb1a:9857%12(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{07F9E17B-0B9F-46FB-B0BD-4C2FCD3A3D26}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{CE6DD9FB-7679-4C56-8C21-FC9665ACA71A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\>

I'll be back after Zumba!

For some strange reason, the Default Gateway is wrong, which explains the problem. I confess I'm a bit mystified as to how it has managed to get like that :confused:

Would it be possible to plug the computer in using an Ethernet cable, then post another set of Ipconfig results after that?

Absolutely possible, will post it very soon.

I don't know how it could've been scrambled, they told me it was working just fine before the Mi-Fi.

There must be a lot of gremlins about because their thumb drive isn't working either. Had to use mine and it worked just fine. Go figure...

Thanks again.

Okay, here we go:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\> ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Lun-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hr.cox.net

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 70-1A-04-90-6A-18
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hr.cox.net
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 70-1A-04-90-6A-18
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hr.cox.net
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-25-64-78-A1-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:44e5:67a8:1234:fdd9:54b3:bf91:e752(P
referred)
Temporary IPv6 Address. . . . . . : 2002:44e5:67a8:1234:49a0:1c4e:abeb:72d6(P
referred)
Link-local IPv6 Address . . . . . : fe80::fdd9:54b3:bf91:e752%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.105(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, March 10, 2012 3:29:57 PM
Lease Expires . . . . . . . . . . : Sunday, March 11, 2012 3:29:57 PM
Default Gateway . . . . . . . . . : fe80::200:ff:fe00:0%10
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234890596
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-A4-BA-6F-00-25-64-78-A1-96

DNS Servers . . . . . . . . . . . : 192.168.1.1
68.105.28.11
68.105.29.11
68.105.28.12
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.hr.cox.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hr.cox.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:306d:13d9:bb1a:9857(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::306d:13d9:bb1a:9857%12(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{07F9E17B-0B9F-46FB-B0BD-4C2FCD3A3D26}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\>

Does the wired connection allow you to access the web, GG?