[RESOLVED] IE 8 browser is hijacked

we are running windows XP
Computer Associates is the antivirus

my husband was clicking on a Sebring race car website and a screen popped up: "you have been infected with a virus"
I came into look at the message and bottom right hand side of the screen message was: Infiltration Alert
being attacked from 236.150.27.79 port 17862
attacked port: 31389
Threat: Win32/Nuquel.E
Do you want to block (if you say yes they take you to a website to buy their software: programmci.com/shop)

I scanned the pc with the CAantivirus and they found 69 malwares which are quarnatined, but now we can't go to any websites and the website porno.com or viagra.com keeps coming up
any ideas and Thank you for your help!

Please, read here: http://discussions.virtualdr.com/sho...d.php?t=167915, and post required logs.

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running tools or applying updates other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

i will work on this today and will post my results
:)

OK....

I logged in on my side of the windows XP and downloaded the malwarebytes and scanned the pc (see log below)

I have a screen shot attached where some items could not be removed and it ask if you want to restart the pc YES or NO (I haven't selected anything yet) - see attached.
Thanks for your help I won't do anything until I hear back from you.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5526

Windows 5.1.2600 Service Pack 2
Internet Explorer 8.0.6001.18702

1/15/2011 5:12:21 PM
mbam-log-2011-01-15 (17-12-21).txt

Scan type: Quick scan
Objects scanned: 193168
Time elapsed: 31 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\{8ED6769C-6C13-F592-E57B-AA2D0D2E4248} (Spyware.Passwords.XGen) -> Value: {8ED6769C-6C13-F592-E57B-AA2D0D2E4248} -> Delete on reboot.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\Shirley\application data\Ykkua\voiry.exe (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\documents and settings\Michael\local settings\Temp\lyepbwgfr\waogtrausbs.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\documents and settings\Michael\local settings\temporary internet files\Content.IE5\ZKYE1H9A\jrfrjuesfvfncz[1].exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\documents and settings\Shirley\local settings\temporary internet files\Content.IE5\WO2QVE9F\dontrun[1].exe (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.

Select "Yes". Some files can be removed only on reboot.

GMER log is still running i will post when completed:)

OK :)

results of GMER log below:
I am now going to download MBRcheck.exe

GMER 1.0.15.15530 - http://www.gmer.net
Rootkit scan 2011-01-15 21:03:11
Windows 5.1.2600 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0 WDC_WD16 rev.10.0
Running: hsec83sy.exe; Driver: C:\DOCUME~1\Shirley\LOCALS~1\Temp\kwdorkog.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\System32\DRIVERS\kmxagent.sys (HIPS Agent Driver/CA) ZwSetInformationProcess [0xB0740B6F]

---- Kernel code sections - GMER 1.0.15 ----

? qovpg.sys The system cannot find the file specified. !
? C:\DOCUME~1\Shirley\LOCALS~1\Temp\kwdorkow.sys The system cannot find the file specified. !

---- Devices - GMER 1.0.15 ----

Device \FileSystem\Fastfat \Fat 9B79BC8A

AttachedDevice \FileSystem\Fastfat \Fat fltMgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

MBRcheck results below:
I am now going to Step 4 DDS

MBRCheck, version 1.2.3
(c) 2010, AD

Command-line:
Windows Version: Windows XP Professional
Windows Information: Service Pack 2 (build 2600)
Logical Drives Mask: 0x0000003c

Kernel Drivers (total 138):
0x804D7000 \WINDOWS\system32\ntkrnlpa.exe
0x806E2000 \WINDOWS\system32\hal.dll
0xBA5A8000 \WINDOWS\system32\KDCOM.DLL
0xBA4B8000 \WINDOWS\system32\BOOTVID.dll
0xBA0A8000 qovpg.sys
0xB9F79000 ACPI.sys
0xBA5AA000 \WINDOWS\system32\DRIVERS\WMILIB.SYS
0xB9F68000 pci.sys
0xBA0B8000 isapnp.sys
0xBA670000 pciide.sys
0xBA328000 \WINDOWS\system32\DRIVERS\PCIIDEX.SYS
0xBA0C8000 MountMgr.sys
0xB9F49000 ftdisk.sys
0xBA5AC000 dmload.sys
0xB9F23000 dmio.sys
0xBA330000 PartMgr.sys
0xBA0D8000 VolSnap.sys
0xB9E4E000 iaStor.sys
0xB9E36000 atapi.sys
0xBA338000 cercsr6.sys
0xB9E1E000 \WINDOWS\System32\Drivers\SCSIPORT.SYS
0xBA0E8000 disk.sys
0xBA0F8000 \WINDOWS\system32\DRIVERS\CLASSPNP.SYS
0xB9DFF000 fltMgr.sys
0xB9DED000 sr.sys
0xB9DBA000 KmxAMRT.sys
0xBA108000 PxHelp20.sys
0xB9DA3000 KSecDD.sys
0xB9D16000 Ntfs.sys
0xB9CE9000 NDIS.sys
0xB9CCE000 Mup.sys
0xB9CAD000 kmxstart.sys
0xBA2D8000 \SystemRoot\system32\DRIVERS\intelppm.sys
0xB9231000 \SystemRoot\system32\DRIVERS\ati2mtag.sys
0xB921D000 \SystemRoot\system32\DRIVERS\VIDEOPRT.SYS
0xB91F7000 \SystemRoot\system32\DRIVERS\HDAudBus.sys
0xB91CA000 \SystemRoot\system32\DRIVERS\e1e5132.sys
0xBA368000 \SystemRoot\system32\DRIVERS\usbuhci.sys
0xB91A7000 \SystemRoot\system32\DRIVERS\USBPORT.SYS
0xBA370000 \SystemRoot\system32\DRIVERS\usbehci.sys
0xBA378000 \SystemRoot\system32\drivers\Afc.sys
0xBA2E8000 \SystemRoot\system32\DRIVERS\cdrom.sys
0xBA2F8000 \SystemRoot\system32\DRIVERS\redbook.sys
0xB9184000 \SystemRoot\system32\DRIVERS\ks.sys
0xBA380000 \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
0xBA308000 \SystemRoot\system32\DRIVERS\imapi.sys
0xBA388000 \SystemRoot\system32\DRIVERS\glancedrv.sys
0xBA318000 \SystemRoot\system32\DRIVERS\dsNcAdpt.sys
0xBA787000 \SystemRoot\system32\DRIVERS\audstub.sys
0xBA5B2000 \SystemRoot\System32\Drivers\RootMdm.sys
0xB60DA000 \SystemRoot\System32\Drivers\Modem.SYS
0xB56F7000 \SystemRoot\system32\DRIVERS\rasl2tp.sys
0xB8CC1000 \SystemRoot\system32\DRIVERS\ndistapi.sys
0xB075D000 \SystemRoot\system32\DRIVERS\ndiswan.sys
0xB56E7000 \SystemRoot\system32\DRIVERS\raspppoe.sys
0xB56D7000 \SystemRoot\system32\DRIVERS\raspptp.sys
0xB60D2000 \SystemRoot\system32\DRIVERS\TDI.SYS
0xB074C000 \SystemRoot\system32\DRIVERS\psched.sys
0xB56C7000 \SystemRoot\system32\DRIVERS\msgpc.sys
0xB0735000 \SystemRoot\System32\DRIVERS\kmxagent.sys
0xAF557000 \SystemRoot\System32\DRIVERS\kmxcfg.sys
0xB3E2A000 \SystemRoot\system32\DRIVERS\ptilink.sys
0xB3E22000 \SystemRoot\system32\DRIVERS\raspti.sys
0xB3E1A000 \SystemRoot\system32\DRIVERS\RimSerial.sys
0xAF526000 \SystemRoot\system32\DRIVERS\rdpdr.sys
0xBA1E8000 \SystemRoot\system32\DRIVERS\termdd.sys
0xBA478000 \SystemRoot\system32\DRIVERS\kbdclass.sys
0xBA488000 \SystemRoot\system32\DRIVERS\mouclass.sys
0xBA5D6000 \SystemRoot\system32\DRIVERS\swenum.sys
0xAF4F2000 \SystemRoot\system32\DRIVERS\update.sys
0xB72CC000 \SystemRoot\system32\DRIVERS\mssmbios.sys
0xB93C6000 \SystemRoot\system32\DRIVERS\usbhub.sys
0xBA5DC000 \SystemRoot\system32\DRIVERS\USBD.SYS
0xB8464000 \SystemRoot\System32\Drivers\NDProxy.SYS
0xA0815000 \SystemRoot\system32\drivers\sthda.sys
0xA07F3000 \SystemRoot\system32\drivers\portcls.sys
0xA9842000 \SystemRoot\system32\drivers\drmk.sys
0xBA64A000 \SystemRoot\System32\Drivers\Fs_Rec.SYS
0xA9668000 \SystemRoot\System32\Drivers\Null.SYS
0xBA64C000 \SystemRoot\System32\Drivers\Beep.SYS
0xAA2F0000 \SystemRoot\system32\DRIVERS\HIDPARSE.SYS
0xAA2E8000 \SystemRoot\System32\drivers\vga.sys
0xBA64E000 \SystemRoot\System32\Drivers\mnmdd.SYS
0xBA654000 \SystemRoot\System32\DRIVERS\RDPCDD.sys
0xAA2E0000 \SystemRoot\System32\Drivers\Msfs.SYS
0xAA2D8000 \SystemRoot\System32\Drivers\Npfs.SYS
0xAA711000 \SystemRoot\system32\DRIVERS\rasacd.sys
0xA07A0000 \SystemRoot\system32\DRIVERS\ipsec.sys
0xA0748000 \SystemRoot\system32\DRIVERS\tcpip.sys
0xA0727000 \SystemRoot\system32\DRIVERS\ipnat.sys
0xA06FF000 \SystemRoot\system32\DRIVERS\netbt.sys
0xA9822000 \SystemRoot\system32\DRIVERS\wanarp.sys
0xAA6FD000 \SystemRoot\System32\drivers\ws2ifsl.sys
0xA06DD000 \SystemRoot\System32\drivers\afd.sys
0xA9812000 \SystemRoot\system32\DRIVERS\netbios.sys
0xA06B1000 \SystemRoot\system32\DRIVERS\rdbss.sys
0xA0642000 \SystemRoot\system32\DRIVERS\mrxsmb.sys
0xA9802000 \SystemRoot\System32\Drivers\Fips.SYS
0xAA2D0000 \SystemRoot\system32\DRIVERS\usbccgp.sys
0xA97F2000 \SystemRoot\system32\drivers\lvusbsta.sys
0xA9C2F000 \SystemRoot\system32\DRIVERS\usbscan.sys
0xAA2C0000 \SystemRoot\system32\DRIVERS\usbprint.sys
0xAA2B8000 \SystemRoot\system32\DRIVERS\HPZius12.sys
0xAA2B0000 \SystemRoot\system32\DRIVERS\USBSTOR.SYS
0xA97E2000 \SystemRoot\system32\DRIVERS\HPZid412.sys
0xA9C23000 \SystemRoot\system32\DRIVERS\HPZipr12.sys
0xA9193000 \SystemRoot\System32\Drivers\Cdfs.SYS
0xA8953000 \SystemRoot\system32\DRIVERS\hidusb.sys
0xA9183000 \SystemRoot\system32\DRIVERS\HIDCLASS.SYS
0xA894B000 \SystemRoot\system32\DRIVERS\kbdhid.sys
0xA0500000 \SystemRoot\system32\DRIVERS\LVCM.sys
0xA02E5000 \SystemRoot\system32\DRIVERS\lvsvf2.sys
0xA9163000 \SystemRoot\system32\DRIVERS\STREAM.SYS
0xA9153000 \SystemRoot\system32\drivers\usbaudio.sys
0xA893F000 \SystemRoot\system32\DRIVERS\mouhid.sys
0xA0210000 \SystemRoot\System32\Drivers\dump_iastor.sys
0xBF800000 \SystemRoot\System32\win32k.sys
0xB4D40000 \SystemRoot\System32\drivers\Dxapi.sys
0xA94E3000 \SystemRoot\System32\watchdog.sys
0xBF000000 \SystemRoot\System32\drivers\dxg.sys
0xBA7E0000 \SystemRoot\System32\drivers\dxgthk.sys
0xBF012000 \SystemRoot\System32\ati2dvag.dll
0xBF049000 \SystemRoot\System32\ati2cqag.dll
0xBF07D000 \SystemRoot\System32\atikvmag.dll
0xBF0B2000 \SystemRoot\System32\ati3duag.dll
0xBF2F4000 \SystemRoot\System32\ativvaxx.dll
0xBFFA0000 \SystemRoot\System32\ATMFD.DLL
0xAC6F2000 \SystemRoot\system32\DRIVERS\ndisuio.sys
0x9E143000 \SystemRoot\system32\DRIVERS\mrxdav.sys
0x9DF4A000 \SystemRoot\System32\Drivers\HTTP.sys
0x9DEA3000 \SystemRoot\system32\DRIVERS\srv.sys
0x9D6BE000 \SystemRoot\system32\drivers\wdmaud.sys
0xB9406000 \SystemRoot\system32\drivers\sysaudio.sys
0x9B7CF000 \??\C:\DOCUME~1\Shirley\LOCALS~1\Temp\kwdorkow.sys
0x9B7B7000 \??\C:\DOCUME~1\Shirley\LOCALS~1\Temp\kwdorkog.sys
0x9B794000 \SystemRoot\System32\Drivers\Fastfat.SYS
0x9B718000 \SystemRoot\system32\drivers\kmixer.sys
0x7C900000 \WINDOWS\system32\ntdll.dll

Processes (total 76):
0 System Idle Process
4 System
676 C:\WINDOWS\system32\smss.exe
732 csrss.exe
760 C:\WINDOWS\system32\winlogon.exe
804 C:\WINDOWS\system32\services.exe
816 C:\WINDOWS\system32\lsass.exe
984 C:\WINDOWS\system32\ati2evxx.exe
1000 C:\WINDOWS\system32\svchost.exe
1072 svchost.exe
1268 C:\WINDOWS\system32\svchost.exe
1380 svchost.exe
1480 svchost.exe
1720 C:\WINDOWS\system32\spoolsv.exe
1756 C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
1776 C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
1840 C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
1984 svchost.exe
2016 C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
220 C:\Program Files\Bonjour\mDNSResponder.exe
312 C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus Plus\isafe.exe
412 C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
568 C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
608 C:\WINDOWS\ehome\ehrecvr.exe
664 C:\WINDOWS\ehome\ehSched.exe
1172 C:\Program Files\Java\jre6\bin\jqs.exe
1248 C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
1348 C:\WINDOWS\system32\HPZipm12.exe
1836 C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
2128 svchost.exe
2232 C:\WINDOWS\system32\svchost.exe
2344 wdfmgr.exe
2400 C:\WINDOWS\system32\mdmcls32.exe
2440 C:\WINDOWS\system32\svcprs32.exe
2492 mcrdsvc.exe
2820 C:\WINDOWS\system32\dllhost.exe
3064 alg.exe
1428 C:\WINDOWS\explorer.exe
1992 C:\Program Files\CA\CA Internet Security Suite\ccevtmgr.exe
2632 C:\WINDOWS\system32\ctfmon.exe
3004 C:\WINDOWS\ehome\ehtray.exe
3160 C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
3180 C:\WINDOWS\stsystra.exe
3496 C:\Program Files\iTunes\iTunesHelper.exe
2608 C:\WINDOWS\system32\wuauclt.exe
3568 C:\WINDOWS\ehome\ehmsas.exe
736 C:\WINDOWS\system32\LVCOMSX.EXE
1712 C:\Program Files\Logitech\Video\LogiTray.exe
3700 C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
3792 C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
1416 C:\Program Files\Citrix\GoToAssist Express Expert\258\g2ax_start.exe
2356 C:\Program Files\Messenger\msmsgs.exe
3848 C:\Program Files\Glance25\Glance.exe
3860 C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
1708 C:\WINDOWS\system32\svchost.exe
148 C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
1220 C:\Program Files\Warecentral\PrintKey-Pro\PKey_Pro.exe
4108 C:\Program Files\Citrix\GoToAssist Express Expert\258\g2ax_comm_expert.exe
4280 C:\Program Files\TechSmith\Snagit 9\Snagit32.exe
4412 C:\Program Files\ArcSoft\TotalMedia Backup & Record\uBBMonitor.exe
4776 C:\Program Files\Citrix\GoToAssist Express Expert\258\g2ax_user_expert.exe
4780 C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
4796 C:\Program Files\Logitech\Video\FxSvr2.exe
5804 C:\Program Files\TechSmith\Snagit 9\TscHelp.exe
5868 C:\Program Files\iPod\bin\iPodService.exe
5900 C:\Program Files\TechSmith\Snagit 9\SnagPriv.exe
6084 C:\Program Files\HP\Digital Imaging\bin\hpqste08.exe
5780 C:\Program Files\TechSmith\Snagit 9\SnagitEditor.exe
4328 C:\WINDOWS\system32\taskmgr.exe
4380 C:\Documents and Settings\Shirley\Desktop\hsec83sy.exe
5616 C:\WINDOWS\system32\notepad.exe
5268 C:\Program Files\Internet Explorer\iexplore.exe
5180 C:\Program Files\Internet Explorer\iexplore.exe
5392 C:\Program Files\Internet Explorer\iexplore.exe
2380 C:\Program Files\Internet Explorer\iexplore.exe
4884 C:\Documents and Settings\Shirley\Desktop\MBRCheck.exe

\\.\C: --> \\.\PhysicalDrive0 at offset 0x00000000`036e8e00 (NTFS)

PhysicalDrive0 Model Number: <error opening>

Size Device Name MBR Status
--------------------------------------------
ERROR Opening: \\.\PhysicalDrive0 (32)


Done!

DDS (Ver_10-12-12.02) - NTFSx86
Run by Shirley at 21:14:08.20 on Sat 01/15/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.3582.2605 [GMT -5:00]

AV: CA Anti-Virus Plus *Enabled/Updated* {6B98D35F-BB76-41C0-876B-A50645ED099A}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus Plus\isafe.exe
C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\HPZipm12.exe
c:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\mdmcls32.exe
C:\WINDOWS\system32\svcprs32.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CA\CA Internet Security Suite\ccEvtMgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Citrix\GoToAssist Express Expert\258\g2ax_start.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Glance25\Glance.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\Warecentral\PrintKey-Pro\PKey_Pro.exe
C:\Program Files\Citrix\GoToAssist Express Expert\258\g2ax_comm_expert.exe
C:\Program Files\TechSmith\Snagit 9\Snagit32.exe
C:\Program Files\ArcSoft\TotalMedia Backup & Record\uBBMonitor.exe
C:\Program Files\Citrix\GoToAssist Express Expert\258\g2ax_user_expert.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\TechSmith\Snagit 9\TSCHelp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\TechSmith\Snagit 9\SnagPriv.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\TechSmith\Snagit 9\snagiteditor.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Documents and Settings\Shirley\Desktop\hsec83sy.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Shirley\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
BHO: SnagIt Toolbar Loader: {00c6482d-c502-44c8-8409-fce54ad9c208} - c:\program files\techsmith\snagit 9\SnagitBHO.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: CA Anti-Phishing Toolbar Helper: {45011cf5-e4a9-4f13-9093-f30a784eb9b2} - c:\program files\ca\ca internet security suite\rrr

anti-phishing\toolbar\caIEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Snagit: {8ff5e183-abde-46eb-b09e-d2aab95cabe3} - c:\program files\techsmith\snagit 9\SnagitIEAddin.dll
TB: CA Anti-Phishing Toolbar: {0123b506-0ad9-43aa-b0cf-916c122ad4c5} - c:\program files\ca\ca internet security suite\rrr

anti-phishing\toolbar\caIEToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - No File
TB: {10134636-E7AF-4AC5-A1DC-C7C44BB97D81} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [LogitechSoftwareUpdate] "c:\program files\logitech\video\ManifestEngine.exe" boot
uRun: [GoToAssist Express Expert] "c:\program files\citrix\gotoassist express expert\258\g2ax_start.exe" "/Trigger RunAtLogon"
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe startup
mRun: [LVCOMSX] c:\windows\system32\LVCOMSX.EXE
mRun: [LogitechVideoRepair] c:\program files\logitech\video\ISStart.exe
mRun: [LogitechVideoTray] c:\program files\logitech\video\LogiTray.exe
mRun: [BlackBerryAutoUpdate] c:\program files\common files\research in motion\auto update\RIMAutoUpdate.exe /background
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [cctray] "c:\program files\ca\ca internet security suite\casc.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\deskto~1.lnk - c:\program files\research in motion\blackberry\DesktopMgr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\glance.lnk - c:\program files\glance25\Glance.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpphot~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\printk~1.lnk -

c:\windows\installer\{5efa4ea3-0604-458c-a06d-485f6b2724c9}\NewShortcut2_6999F52849E742A78F6F4501EF3B5A3A.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\snagit~1.lnk - c:\program files\techsmith\snagit 9\Snagit32.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\totalm~1.lnk - c:\program files\arcsoft\totalmedia backup & record\uBBMonitor.exe
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
LSP: c:\windows\system32\winsflt.dll
Trusted Zone: gotoassist.com\www
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/2.9.3.0/GarminAxControl.CAB
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office2010.microsoft.com/sites/production/ieawsdc32.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1282488788818
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {A1662FB6-39BE-41BB-ACDC-0448FB1B5817} - hxxp://images3.pnimedia.com/ProductAssets/costcous/activex/v3_0_0_5/PhotoCenter_ActiveX_Control.cab
DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://images3.pnimedia.com/ProductAssets/costcous/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} - hxxps://rja-secureaccess.rjf.com/dana-cached/setup/JuniperSetupSP1.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://rja-secureaccess.rjf.com/dana-cached/sc/JuniperSetupClient.cab
Handler: intu-help-qb3 - {c5e479ea-0a65-4b05-8c6c-2fc8cc682eb4} - c:\program files\intuit\quickbooks 2010\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Notify: PFW - UmxWnp.Dll

============= SERVICES / DRIVERS ===============

R0 KmxAMRT;KmxAMRT;c:\windows\system32\drivers\KmxAMRT.sys [2010-9-17 135248]
R0 KmxStart;KmxStart;c:\windows\system32\drivers\KmxStart.sys [2010-5-3 108112]
R1 glancedrv;glancedrv;c:\windows\system32\drivers\glancedrv.sys [2010-5-23 34080]
R1 KmxAgent;KmxAgent;c:\windows\system32\drivers\KmxAgent.sys [2010-3-22 79864]
R2 CAISafe;CAISafe;c:\program files\ca\ca internet security suite\ca anti-virus plus\isafe.exe [2010-11-29 212992]
R2 ccSchedulerSVC;CA Common Scheduler Service;c:\program files\ca\ca internet security suite\ccschedulersvc.exe [2010-11-29 206160]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 UmxAgent;HIPS Event Manager;c:\program files\ca\sharedcomponents\hipsengine\UmxAgent.exe [2009-8-4 887288]
R2 UmxCfg;HIPS Configuration Interpreter;c:\program files\ca\sharedcomponents\hipsengine\UmxCfg.exe [2010-8-24 740160]
R2 UmxPol;HIPS Policy Manager;c:\program files\ca\sharedcomponents\hipsengine\UmxPol.exe [2010-9-17 301648]
R2 WinExtManager;WinSock Extention Manager;c:\windows\system32\mdmcls32.exe [2010-11-29 2347760]
R2 WinSvchostManager;WinSock Svchost Manager;c:\windows\system32\svcprs32.exe [2010-11-29 1377008]
R3 KmxCfg;KmxCfg;c:\windows\system32\drivers\KmxCfg.sys [2010-6-9 244304]
S2 CAAMSvc;CAAMSvc;c:\program files\ca\ca internet security suite\ca anti-virus plus\CAAMSvc.exe [2010-11-29 206152]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-28 135664]
S3 KmxAMVet;KmxAMVet;c:\windows\system32\drivers\KmxAMVet.sys [2009-3-27 598656]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18

753504]

=============== Created Last 30 ================

2011-01-15 21:37:53 -------- d-----w- c:\docume~1\shirley\applic~1\Malwarebytes
2011-01-15 21:37:47 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-01-15 21:37:47 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-01-15 21:37:44 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-01-15 21:37:44 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-01-11 23:30:46 -------- d-----w- c:\program files\WinSCP
2011-01-11 07:41:36 -------- d-----w- c:\docume~1\shirley\applic~1\CoffeeCup Software
2011-01-11 07:40:43 233472 ----a-w- c:\windows\system32\Ilda32.dll
2011-01-11 07:40:43 18944 ----a-w- c:\windows\system32\BORLNDMM.DLL
2011-01-11 07:40:41 -------- d-----w- c:\program files\CoffeeCup Software
2011-01-09 18:45:18 -------- d-----w- c:\docume~1\shirley\locals~1\applic~1\Identities
2011-01-09 18:45:12 -------- d-----w- c:\docume~1\shirley\applic~1\Ykkua
2011-01-09 18:45:12 -------- d-----w- c:\docume~1\shirley\applic~1\Esve
2010-12-26 22:25:06 -------- d-----w- c:\docume~1\shirley\applic~1\GARMIN

==================== Find3M ====================

2011-01-15 21:30:40 256 ----a-w- c:\windows\system32\pool.bin
2010-12-02 03:35:18 4280320 ----a-w- c:\windows\system32\GPhotos.scr
2010-11-30 05:21:28 1054032 ----a-w- c:\windows\system32\cfgmig32.dll
2010-11-30 05:21:27 95568 ----a-w- c:\windows\system32\vetredir.dll
2010-11-30 05:21:27 128336 ----a-w- c:\windows\system32\isafeif.dll
2010-11-29 12:30:06 5845744 ----a-w- c:\windows\system32\win32cpr.dll
2010-11-29 12:30:04 1872624 ----a-w- c:\windows\system32\winsflt.dll
2010-10-23 05:48:42 398704 ----a-w- c:\windows\system32\dsNcSmartCardProv.dll
2010-10-23 05:48:42 345456 ----a-w- c:\windows\system32\dsNcCredProv.dll
2010-10-23 05:44:50 225280 ----a-w- c:\windows\system32\dsGinaLoader.dll

============= FINISH: 21:14:46.94 ===============

Thank you for your help! Below is the Attach.txt results
I will wait to hear back from you before I do anything else


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-12-12.02)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume2
Install Date: 11/22/2009 8:20:34 AM
System Uptime: 1/15/2011 5:42:08 PM (4 hours ago)

Motherboard: Dell Inc. | | 0YC523
Processor: Intel(R) Pentium(R) D CPU 2.80GHz | Microprocessor | 2793/800mhz
Processor: Intel(R) Pentium(R) D CPU 2.80GHz | Microprocessor | 2793/800mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 144 GiB total, 94.81 GiB free.
D: is Removable
E: is CDROM ()
F: is CDROM ()

==== Disabled Device Manager Items =============

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: PCI Modem
Device ID: PCI\VEN_8086&DEV_1080&SUBSYS_10001028&REV_04\4&5855BE9&0&28F0
Manufacturer:
Name: PCI Modem
PNP Device ID: PCI\VEN_8086&DEV_1080&SUBSYS_10001028&REV_04\4&5855BE9&0&28F0
Service:

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: SM Bus Controller
Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_01D11028&REV_01\3&172E68DD&0&FB
Manufacturer:
Name: SM Bus Controller
PNP Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_01D11028&REV_01\3&172E68DD&0&FB
Service:

==== System Restore Points ===================

RP364: 10/18/2010 9:27:55 AM - System Checkpoint
RP365: 10/19/2010 9:45:01 AM - System Checkpoint
RP366: 10/20/2010 9:30:53 PM - System Checkpoint
RP367: 10/21/2010 9:53:30 PM - System Checkpoint
RP368: 10/22/2010 10:41:49 PM - System Checkpoint
RP369: 10/24/2010 12:04:58 AM - System Checkpoint
RP370: 10/25/2010 1:17:49 AM - System Checkpoint
RP371: 10/26/2010 1:54:21 AM - System Checkpoint
RP372: 10/27/2010 3:29:30 AM - System Checkpoint
RP373: 10/28/2010 5:17:09 AM - System Checkpoint
RP374: 10/29/2010 9:32:53 AM - System Checkpoint
RP375: 10/30/2010 9:41:06 AM - System Checkpoint
RP376: 10/31/2010 11:02:40 AM - System Checkpoint
RP377: 11/1/2010 11:40:26 AM - System Checkpoint
RP378: 11/2/2010 11:41:39 AM - System Checkpoint
RP379: 11/3/2010 1:05:50 PM - System Checkpoint
RP380: 11/4/2010 2:41:51 PM - System Checkpoint
RP381: 11/5/2010 2:45:38 PM - System Checkpoint
RP382: 11/6/2010 3:59:02 PM - System Checkpoint
RP383: 11/7/2010 3:24:19 PM - System Checkpoint
RP384: 11/8/2010 3:45:07 PM - System Checkpoint
RP385: 11/9/2010 5:09:50 PM - System Checkpoint
RP386: 11/10/2010 3:07:00 AM - Software Distribution Service 3.0
RP387: 11/11/2010 6:57:32 AM - System Checkpoint
RP388: 11/12/2010 9:01:32 AM - System Checkpoint
RP389: 11/13/2010 9:19:36 AM - System Checkpoint
RP390: 11/14/2010 9:22:48 AM - System Checkpoint
RP391: 11/15/2010 9:29:52 AM - System Checkpoint
RP392: 11/16/2010 10:20:02 AM - System Checkpoint
RP393: 11/17/2010 10:22:47 AM - System Checkpoint
RP394: 11/18/2010 10:37:58 AM - System Checkpoint
RP395: 11/19/2010 11:15:07 AM - System Checkpoint
RP396: 11/20/2010 11:17:57 AM - System Checkpoint
RP397: 11/21/2010 12:16:35 PM - System Checkpoint
RP398: 11/22/2010 12:17:05 PM - System Checkpoint
RP399: 11/23/2010 1:04:43 PM - System Checkpoint
RP400: 11/24/2010 2:04:32 PM - System Checkpoint
RP401: 11/25/2010 3:03:26 PM - System Checkpoint
RP402: 11/26/2010 3:43:36 PM - System Checkpoint
RP403: 11/27/2010 4:03:42 PM - System Checkpoint
RP404: 11/28/2010 4:46:39 PM - System Checkpoint
RP405: 11/29/2010 6:59:35 AM - Installed TWC Client ActiveX Controls
RP406: 11/29/2010 7:09:08 AM - CA Internet Security Suite
RP407: 11/29/2010 7:22:27 AM - CA Internet Security Suite
RP408: 11/29/2010 7:28:37 AM - CA Internet Security Suite
RP409: 11/30/2010 10:57:31 AM - System Checkpoint
RP410: 12/1/2010 11:05:07 AM - System Checkpoint
RP411: 12/2/2010 11:12:50 AM - System Checkpoint
RP412: 12/3/2010 12:11:50 PM - System Checkpoint
RP413: 12/4/2010 12:13:37 PM - System Checkpoint
RP414: 12/5/2010 1:12:04 PM - System Checkpoint
RP415: 12/6/2010 1:12:47 PM - System Checkpoint
RP416: 12/7/2010 2:12:23 PM - System Checkpoint
RP417: 12/8/2010 2:12:28 PM - System Checkpoint
RP418: 12/9/2010 3:12:27 PM - System Checkpoint
RP419: 12/10/2010 4:13:26 PM - System Checkpoint
RP420: 12/11/2010 5:29:56 PM - System Checkpoint
RP421: 12/13/2010 8:05:32 AM - System Checkpoint
RP422: 12/14/2010 8:24:03 AM - System Checkpoint
RP423: 12/15/2010 8:39:25 AM - System Checkpoint
RP424: 12/16/2010 3:00:25 AM - Software Distribution Service 3.0
RP425: 12/17/2010 4:45:31 AM - System Checkpoint
RP426: 12/18/2010 3:00:14 AM - Software Distribution Service 3.0
RP427: 12/19/2010 6:28:55 AM - System Checkpoint
RP428: 12/20/2010 6:53:12 AM - System Checkpoint
RP429: 12/21/2010 8:13:18 AM - System Checkpoint
RP430: 12/22/2010 9:30:19 AM - System Checkpoint
RP431: 12/23/2010 9:34:10 AM - System Checkpoint
RP432: 12/24/2010 9:34:59 AM - System Checkpoint
RP433: 12/25/2010 10:32:30 AM - System Checkpoint
RP434: 12/26/2010 11:41:18 AM - System Checkpoint
RP435: 12/27/2010 12:18:13 PM - System Checkpoint
RP436: 12/28/2010 12:19:34 PM - System Checkpoint
RP437: 12/29/2010 1:19:36 PM - System Checkpoint
RP438: 12/30/2010 2:19:34 PM - System Checkpoint
RP439: 12/31/2010 2:20:16 PM - System Checkpoint
RP440: 1/1/2011 2:37:31 PM - System Checkpoint
RP441: 1/2/2011 2:57:20 PM - System Checkpoint
RP442: 1/3/2011 3:26:11 PM - System Checkpoint
RP443: 1/4/2011 4:56:41 PM - System Checkpoint
RP444: 1/6/2011 8:24:33 PM - System Checkpoint
RP445: 1/7/2011 8:28:25 PM - System Checkpoint
RP446: 1/8/2011 10:03:57 PM - System Checkpoint
RP447: 1/9/2011 11:28:53 PM - System Checkpoint
RP448: 1/11/2011 12:51:07 AM - System Checkpoint
RP449: 1/12/2011 1:28:21 AM - System Checkpoint
RP450: 1/13/2011 3:00:14 AM - Software Distribution Service 3.0
RP451: 1/14/2011 3:57:32 AM - System Checkpoint
RP452: 1/15/2011 8:54:46 AM - System Checkpoint

==== Installed Programs ======================


Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 8.2.0
Adobe SVG Viewer 6.0
AiO_Scan_CDA
AiOSoftwareNPI
AMRT
AntiPhishing
APH placeholder
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ArcSoft TotalMedia Backup & Record
ATI - Software Uninstall Utility
ATI Control Panel
ATI Display Driver
BlackBerry Desktop Software 5.0.1
BlackBerry Device Software Updater
BlackBerry® Media Sync
Bonjour
BufferChm
C4100
c4100_Help
CA Anti-Virus Plus
CA Backup and Migration
CA Internet Security Suite
CA Parental Controls
CoffeeCup HTML Editor
Compatibility Pack for the 2007 Office system
CP_CalendarTemplates1
cp_OnlineProjectsConfig
CP_Package_Basic1
CP_Panorama1Config
cp_PosterPrintConfig
CueTour
CustomerResearchQFolder
Dell Resource CD
Destinations
DeviceManagementQFolder
DNAMigrator
DocProc
DocProcQFolder
DocumentViewer
DocumentViewerQFolder
ESPNMotion
eSupportQFolder
Fax_CDA
FullDPAppQFolder
GemMaster Mystic
Glance 2.5
Golden Videos
Google Chrome
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
GoToAssist Expert 1.5.0.258
High Definition Audio Driver Package - KB835221
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Player 10 (KB903157)
Hotfix for Windows XP (KB888795)
Hotfix for Windows XP (KB891593)
Hotfix for Windows XP (KB895961)
Hotfix for Windows XP (KB899337)
Hotfix for Windows XP (KB899510)
Hotfix for Windows XP (KB902841)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Customer Participation Program 7.0
HP Document Viewer 7.0
HP Imaging Device Functions 7.0
HP Photosmart and Deskjet 7.0.A
HP Photosmart Premier Software 6.5
HP Software Update
HP Solution Center 7.0
HPPhotoSmartExpress
HPProductAssistant
Hyperhealth Pro v8.0
InstantShareDevices
InstantShareDevicesMFC
Intel(R) PRO Network Connections Drivers
iTunes
Java(TM) 6 Update 20
Juniper Networks Host Checker
Juniper Networks Network Connect 6.3.0
Juniper Networks Network Connect 6.5.0
Juniper Networks Network Connect 7.0.0
Juniper Networks Setup Client
Juniper Terminal Services Client
Logitech QuickCam Software
Logitech® Camera Driver
Malwarebytes' Anti-Malware
MarketResearch
Microsoft .NET Framework 1.0 Hotfix (KB953295)
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2003 Primary Interop Assemblies
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual Studio 2005 Tools for Office Runtime
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
MSXML 6 Service Pack 2 (KB973686)
NewCopy_CDA
OCR Software by I.R.I.S 7.0
Otto
PanoStandAlone
PhotoGallery
Picasa 3
PrintKey-Pro v1.05
ProductContextNPI
QuickBooks
QuickBooks Simple Start 2010 Free Edition
QuickTime
Qurb
RandMap
Readme
Scan
ScannerCopy
Security Update for CAPICOM (KB931906)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB978695)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB944338-v2)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958470)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371-v2)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971032)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974455)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB976325)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
SigmaTel Audio
SkinsHP1
SlideShow
Snagit 9.1.3
SolutionCenter
Sonic Encoders
Sonic_PrimoSDK
Status
TeamViewer 5
Toolbox
TrayApp
TWC Client ActiveX Controls
Unload
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB975364)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB898461)
Update for Windows XP (KB925720)
Update for Windows XP (KB932823-v3)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB976749)
Update Rollup 2 for Windows XP Media Center Edition 2005
WebFldrs XP
WebReg
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
Windows Genuine Advantage Validation Tool (KB892130)
Windows Imaging Component
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8
Windows Media Format Runtime
Windows XP Media Center Edition 2005 KB908250
Windows XP Media Center Edition 2005 KB973768
WinSCP 4.2.9

==== Event Viewer Messages From Past Week ========

1/15/2011 5:54:41 PM, error: Service Control Manager [7034] - The CAAMSvc service terminated unexpectedly. It has

done this 1 time(s).
1/15/2011 5:46:01 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the

CaCCProvSP service to connect.
1/15/2011 5:46:01 PM, error: Service Control Manager [7000] - The CaCCProvSP service failed to start due to the

following error: The service did not respond to the start or control request in a timely fashion.
1/15/2011 5:46:01 PM, error: DCOM [10005] - DCOM got error "%1053" attempting to start the service CaCCProvSP with

arguments "" in order to run the server: {AACF4A1C-BC69-4359-9518-DF3F77E462BF}
1/13/2011 5:42:48 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the IMAPI

CD-Burning COM Service service to connect.
1/13/2011 5:42:48 PM, error: Service Control Manager [7000] - The IMAPI CD-Burning COM Service service failed to

start due to the following error: The service did not respond to the start or control request in a timely fashion.
1/11/2011 7:12:04 PM, error: DCOM [10016] - The machine-default permission settings do not grant Local Activation

permission for the COM Server application with CLSID {5F36DC27-B076-4D0C-BD8C-7AEE14022193} to the user NT

AUTHORITY\LOCAL SERVICE SID (S-1-5-19). This security permission can be modified using the Component Services

administrative tool.

==== End Of File ===========================

We need to double check your MBR.
Something is not right there.

Download Bootkit Remover to your Desktop.

• You then need to extract the remover.exe file from the RAR using a program capable of extracing RAR compressed files. If you don't have an extraction program, you can use 7-Zip: http://www.7-zip.org/
• After extracing remover.exe to your Desktop, double-click on remover.exe to run the program (Vista/7 users,right click on remover.exe and click Run As Administrator).
• It will show a Black screen with some data on it.
• Right click on the screen and click Select All.
• Press CTRL+C
• Open a Notepad and press CTRL+V
• Post the output back here.

Bootkit Remover
(c) 2009 eSage Lab
www.esagelab.com

Program version: 1.2.0.0
OS Version: Microsoft Windows XP Professional Service Pack 2 (build 2600)

System volume is \\.\C:
\\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`036e8e00
Boot sector MD5 is: 6def5ffcbcdbdb4082f1015625e597bd

Size Device Name MBR Status
--------------------------------------------
149 GB \\.\PhysicalDrive0 OK (DOS/Win32 Boot code found)


Done;
Press any key to quit...

It looks good :)

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt"

**Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
**Note 2 for AVG users: ComboFix will not run until AVG is uninstalled as a protective measure against the anti-virus. This is because AVG "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG first.
Use AppRemover to uninstall it: http://www.appremover.com/
We can reinstall it when we're done with CF.
**Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.



Make sure, you re-enable your security programs, when you're done with Combofix.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

NOTE.
If, for some reason, Combofix refuses to run, try one of the following:

1. Run Combofix from Safe Mode.

2. Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
Do NOT run it yet.

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click Rkill and choose Run as Administrator

You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

Rkill.com
Rkill.scr
Rkill.exe

• Double-click on the Rkill desktop icon to run the tool.
• If using Vista or Windows 7 right-click on it and choose Run As Administrator.
• A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
• If not, delete the file, then download and use the one provided in Link 2.
• If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
• Do not reboot until instructed.
• If the tool does not run from any of the links provided, please let me know.

Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

If normal mode still doesn't work, run BOTH tools from safe mode.

In case #2, please post BOTH logs, rKill and Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!