[RESOLVED] Virus on computer Help Please..

DONE!

https://discussions.virtualdr.com/im.../2010/08/7.png

http://www.techspot.com/vb/customava...ar246533_1.gif U ROCK!

You guys finished it? Thank you Broni. My Mother-in-Law, Ernie, is going to be so happy. Troy is correct, u Rock...

Thank you for talking and guiding both of us. I have used this site for many years as I had another account but cannot access it (user name kimmie!!!)..

I am glad Troy got a chance to see you in action too. Maybe he will visit and read some of your all's information....

:):):)

PS. After I check out the computer, I will mark as resolved. Thanks:)

I'm glad to see your computer and, what's even more important, your mother-in-law (hehehe) being happy :)

Good luck and stay safe :)

Another question while Avast is downloading... Should I delete the old restore points so that she doesn't accidentally restores to a bad location? Or because she is cleaned it won't restore all the garbage that was on here?

Avast done, FireFox done

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Should I delete the old restore points so that she doesn't accidentally restores to a bad location

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If you followed steps from my reply #148, it's been done already.

I saw that Troy did do some of what you said. He didn't download sp2 so I am as I type...
I am not sure if he followed your directions to turn off and on the restore tool. I cannot get to it. I have tried to right click on the computer icon and noting. I can get to user account and see task there but not the one you mentioned. I did create a new restore point names "Cleaned Thanks to Broni" that way my mother-in-law will know to pick this one... lol

I knew I read that somewhere about the restore points... I thought it was in another post, sorry.

As I said in my last post, I cannot find the restore turn on and off.

PS I wish I had a mouse trap for this laptops out-of-control mouse! lol

Quote:

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I cannot get to it.

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Go Start and in "Start search" paste this:
rstrui.exe
Hold SHIFT and CTRL keys, press Enter.

Broni,

Thank you so much the computer is running get. She printed out your instructions on when to run the programs. I know she will. Her virus scan is on a schedule for weekly quick scan and monthly full scann (Avast).

This is resolved and I cannot thank you enough.

PS. Troy was telling his Dad how smart you are on computers. He looked at some of your other posts. He is impressed. I know he will be back just to read some post.

THANK YOU :)

I'm glad to see happy ending :)

Good luck and stay safe :)