[XP] Audio no longer working

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May 13th, 2008, 07:18 PM
Broni

Look...you need to follow my instructions, if you want to cleanup your computer.
On a top of it, you ran HJT from Safe Mode.
May 14th, 2008, 05:03 AM
Richard C

Sorry, I didn't mean to offend you.

I just got the CA software via links on this site so wondered if I could use them in place of the ones you suggested?
May 14th, 2008, 05:48 AM
fink

I don't want to interfere but using the specific programs that our hijackthis experts suggest is recommended. We have a high volume of malware/hijackthis threads and trying to decipher results from other, less familiar scanners or other programs regardless of their quality really add a lot of unecessary time and grief to the process.

thanks for understanding :)
May 14th, 2008, 05:51 AM
Richard C

Oh, that's cool, it's just that SuperSparks recommended in the second post that I do an online scan with E Trust Web Scanner. As this worked well, I bought my products from them.
May 14th, 2008, 08:24 PM
Broni

As fink said, and then, you have to keep in mind, that your regular AV program is mostly what it is - keeping viruses out of your computer.
There are more threats out there, then viruses only.
May 15th, 2008, 02:58 PM
Richard C

Okay, so I followed this to the letter.

After I did the Superantispyware in safe mode (it detected and removed 16 objects - all tracking cookies) and rebooted, it didn't save a log.

This is the log for malwarebyte's anti-malware:

Malwarebytes' Anti-Malware 1.12
Database version: 752

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|H:\|)
Objects scanned: 74261
Time elapsed: 21 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 4
Files Infected: 43

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{c613ce22-151c-4331-94ff-f113a153f66d} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{c613ce22-151c-4331-94ff-f113a153f66d} (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\dynamic toolbar (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2 (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache (Adware.2020search) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\dynamic toolbar\batch.bat (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\unins000.dat (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\unins000.exe (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\go.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\home.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\logo_pb.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\parent_off.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\parent_on.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\pbukv2tb0200.cfg (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\popup_off.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\popup_on.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\search.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\services.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\skin.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\skin1.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\skin2.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\skin3.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\skin4.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\skin5.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\store.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\style.css (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\support.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\Cache\ticker.xml (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\go.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\home.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\logo_pb.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\parent_off.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\parent_on.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\pbukv2tb0200.cfg (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\popup_off.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\popup_on.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\search.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\services.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\skin.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\skin1.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\skin2.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\skin3.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\skin4.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\skin5.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\store.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\style.css (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\support.bmp (Adware.2020search) -> Quarantined and deleted successfully.
C:\Program Files\dynamic toolbar\PBUKV2\Cache\ticker.xml (Adware.2020search) -> Quarantined and deleted successfully.

This is the Hijack This log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:54:50, on 15/05/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\System32\VTTimer.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Apps\Powercinema\PCMService.exe
C:\apps\ABoard\ABoard.exe
C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\VoyagerTest\fts.exe
C:\apps\ABoard\AOSD.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\Program Files\Common Files\AOL\1210102239\ee\AOLSoftware.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\AOL 9.0a\aoltray.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
c:\program files\common files\aol\1210102239\ee\services\antiSpywareApp\ver2_0_12\AOLSP Scheduler.exe
c:\program files\common files\aol\1210102239\ee\aolsoftware.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://format.packardbell.com/cgi-bi...e=6&key=SEARCH
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/APPS/IE/offline/uk.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Packard Bell
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: flashget urlcatch - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files\FlashGet\jccatch.dll
O2 - BHO: PBUKV2 - {4E7BD74F-2B8D-469E-A0E8-F479B685FA7D} - C:\WINDOWS\system32\pbukv2.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: FlashGet GetFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\Program Files\FlashGet\getflash.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: PBUKV2 - {4E7BD74F-2B8D-469E-A0E8-F479B685FA7D} - C:\WINDOWS\system32\pbukv2.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
O4 - HKLM\..\Run: [ACTIVBOARD] c:\apps\ABoard\ABoard.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [ClickMe] C:\apps\ClickMe\ClickMe.exe
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1210102239\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0a\aoltray.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra 'Tools' menuitem: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
O23 - Service: PPCtlPriv - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 7841 bytes
May 15th, 2008, 07:19 PM
Broni

1. Print this post out, since you won't have an access to it, at some point.

2. Close all windows, except for HijackThis.

3. Put a checkmark next to the following HijackThis entries (some entries will be checkmarked to disable unnecessary startups; in those cases (marked with *), no actual program will be removed):

- O2 - BHO: PBUKV2 - {4E7BD74F-2B8D-469E-A0E8-F479B685FA7D} - C:\WINDOWS\system32\pbukv2.dll
- O3 - Toolbar: PBUKV2 - {4E7BD74F-2B8D-469E-A0E8-F479B685FA7D} - C:\WINDOWS\system32\pbukv2.dll
- *O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
- *O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1210102239\ee\AOLSoftware.exe
- *O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
- *O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
- *O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
- *O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
- *O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
- *O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0a\aoltray.exe
- O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\uk.htm
- *O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

4. Click on Fix checked button.

5. Restart your computer in Safe Mode (keep tapping F8 key, when your computer starts, until menu appears)

6. Open Windows Explorer. Go Tools>Folder Options>View tab, put a checkmark next to Show hidden files, and folders.

7. Delete following files/folders (if present):

- pbukv2.dll file from C:\WINDOWS\system32

8. Restart in Normal Mode.

9. Post new HijackThis log.
May 16th, 2008, 07:37 AM
Richard C

Thanks for the help, guys.

After following those instructions, here's my new Hijack This log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:35:21, on 16/05/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
C:\WINDOWS\System32\VTTimer.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
C:\Apps\Powercinema\PCMService.exe
C:\apps\ABoard\ABoard.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\Program Files\VoyagerTest\fts.exe
C:\apps\ABoard\AOSD.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe
C:\Program Files\Common Files\AOL\1210102239\ee\aolsoftware.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
c:\program files\common files\aol\1210102239\ee\services\antiSpywareApp\ver2_0_12\AOLSP Scheduler.exe
c:\program files\common files\aol\1210102239\ee\aolsoftware.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://format.packardbell.com/cgi-bi...e=6&key=SEARCH
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/APPS/IE/offline/uk.htm
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = file://C:\APPS\IE\offline\uk.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Packard Bell
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: flashget urlcatch - {2F364306-AA45-47B5-9F9D-39A8B94E7EF7} - C:\Program Files\FlashGet\jccatch.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: FlashGet GetFlash Class - {F156768E-81EF-470C-9057-481BA8380DBA} - C:\Program Files\FlashGet\getflash.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
O4 - HKLM\..\Run: [ACTIVBOARD] c:\apps\ABoard\ABoard.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [ClickMe] C:\apps\ClickMe\ClickMe.exe
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\CAVRID.exe"
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Download All with FlashGet - C:\Program Files\FlashGet\jc_all.htm
O8 - Extra context menu item: &Download with FlashGet - C:\Program Files\FlashGet\jc_link.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O9 - Extra 'Tools' menuitem: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\Program Files\FlashGet\FlashGet.exe
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\ISafe.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
O23 - Service: PPCtlPriv - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\VetMsg.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 6673 bytes
May 16th, 2008, 07:54 PM
Broni

Your computer is clean https://discussions.virtualdr.com/

1. Download, and install CCleaner: http://www.ccleaner.com/download/builds. Get "Slim" version.
Read CCleaner instruction here: http://www.jahewi.nl/ccleaner/ccleaner.html.
Run CCleaner.

2. Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

3. Restart computer.

4. Turn System Restore on.

5. Read So how did I get infected in the first place?: http://www.castlecops.com/postlite7736-.html

6. Install Service Pack 2 (very important!).

7. Let me know, how your computer is doing.
May 17th, 2008, 02:50 AM
Richard C

Excellent. Thanks again for your help, and apologies for any misunderstandings.

(Incidentally, I did get another "general host system32 failure" AFTER doing all of the above yesterday... could this be an abberation?)

Right, I'm off to do what you recommended right now.
May 17th, 2008, 11:22 AM
Broni

You're welcome :)
Let's see what happens,when you complete all steps, especially SP2.
May 17th, 2008, 05:26 PM
Richard C

Looks like it WAS an abberation... it's been working great since I've done all the steps! Cheers! :)
May 17th, 2008, 07:03 PM
Broni

Super! :)

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