Trojan.Vundo removal help

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November 5th, 2005, 11:25 PM
tenneyn

stoopid?

well, I dunno. Windows Update won't let me get at sp2 as I've already downloaded it; found it at this site and am now downloading it but not running it--SUPPOSEDLY it's the full version, good for either Home or Pro, can be saved on a CD, etc. think it's dangerous?

it's at

http://www.softwarepatch.com/windows...ddownload.html
November 5th, 2005, 11:26 PM
tenneyn

am thnking I will move it to a CD (and get it off my hard drive) as soon as it's downloaded--won't run the file until I hear from you . . .
November 6th, 2005, 12:02 AM
crunchie

Did you see the one I linked to?
November 6th, 2005, 12:18 AM
tenneyn

thanks downloaded from a Microsoft site that was mirror for site you gave me; will use that one rather than the first one I got which I don't know as much about
November 13th, 2005, 11:46 PM
tenneyn

progress report

Crunchie

sorry to be slow letting you know what's what w my two minor problems.

I managed to install the new version of Panda's Platinum 200 finally by

1. going into Safe mode and getting rid of Zone Alarm and its friends

2. using hijackthis to get rid of the active x controls for Bitdefender and TrendMicro scanning programs (just in case the "eTrust" reference was really a generic reference to similar programs as well)

so I'm not sure which thing did the trick (or both?) but anyway it worked.

on the non-working help and support files, will soon try using the xp sp2 disk I downloaded from Microsoft mirror site (your suggestion). waiting till I have less work to do at home in case it messes up, and/or until I'm positive I've pummeled my office computer back into submission after the tech guys changed everything around during a security upgrade.

thanks again for all the help!

best,

Tenney
November 14th, 2005, 05:26 AM
crunchie

Thanks for the update :).
November 21st, 2005, 12:10 AM
tenneyn

any idea about this?

Hi Crunchie;

no time yet to re-install xp sp2 (my one leftover problem, the missing help files).

but with Panda, I keep getting something like 6,000 spyware files that turn up as undeletable. I compressed them once and moved them to the desktop, but the very next scan the following day showed, again, about 6,000 supposed spyware files back in their old location. here's a cut/paste of just a few of them--any idea what's generating the files, and whether it's really anything to worry about? thanks! :

Spyware detected: Cookie/Beweb On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][.beweb.com/]
Spyware detected: Cookie/WebtrendsLive On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][.statse.webtrendslive.com/S005-01-6-15-255427-82589]
Spyware detected: Cookie/WebtrendsLive On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][.statse.webtrendslive.com/S005-01-6-15-255427-82589]
Spyware detected: Cookie/WebtrendsLive On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][.statse.webtrendslive.com/S130212]
Spyware detected: Cookie/WebtrendsLive On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][.statse.webtrendslive.com/S130212]
Spyware detected: Cookie/Netster On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][lb1.netster.com/]
Spyware detected: Cookie/Rightmedia On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][rightmedia.net/]
Spyware detected: Cookie/Rightmedia On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][rightmedia.net/]
Spyware detected: Cookie/Rightmedia On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][rightmedia.net/]
Spyware detected: Cookie/Rightmedia On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][rightmedia.net/]
November 21st, 2005, 05:31 AM
crunchie

What is support.com?

C:\Program Files\support.com

They all appear to be in there or the backup folder within the support.com folder.
May want to clear out the contents of the backup folder.
March 1st, 2006, 03:31 AM
tenneyn

help files (once again)

Crunchie

here I am again after hiatus of a couple months. am finally getting around to trying to restore my xp help files (helpcenter won't open, msinfo won't open, etc). have tried using downloaded xp installation cds (as you suggested) but neither seems to be bootable (I could buy one in a store that would probably be bootable & w a REPAIR function, but want to avoid doing that). Also tried copying the files from my machine at work (xp pro) to home (xp home) but that doesn't seem to help, though I can fiddle some more w re-locating the new files to all the different folders the old files occupy.

but, instead:

am wondering whether you think it's safe to download and run the fix applet at the following site (about which I know nothing--just turned up via google):

http://windowsxp.mvps.org/helpsvcfix.htm

thanks again for all your help,

hope you're doing well,

Tenney
March 1st, 2006, 06:26 AM
crunchie

Welcome back :). I have heard some good things from that site, so I would have no problem using something from there :).
July 13th, 2008, 08:39 PM
tenneyn

chkdsk /f problem

Crunchie

I'm writing you after a couple of years (hoping you are still there!) w a new, unrelated problem--on my daughter's computer.

it's a basic Compaq running windows xp home edition (updated to sp2 or probably sp3--I remember that stuff about my computer but not always the kids' computers).

anyway: chkdsk /f stall at step 2, index checking--get to 5% and doesn't go further (stalled at exactly the same point when I re-ran it).

computer is operable so I can run hijack this or whatever else by way of diagnostics you think I should run.

thanks!

best,

Tenney, in Tucson (USA)
July 14th, 2008, 06:06 AM
crunchie

Welcome back............again :). Post away and make sure hijackthis is version 2.0.2
November 5th, 2009, 12:22 PM
tenneyn

1 Attachment(s)

laptop boot and shuts down (often) VERY slowly

Hi Crunchie this is Tenney in Tucson writing you after about a year or more. Hope you are doing well!

I have a problem w my Gateway laptop (running Windows XP Pro, fully updated):

lately it boots and also shuts down really slowly (2-3 minutes), not all the time but most of the time. The new wrinkle,which is weird, is that when I go to Start and click Shut Down, it can take 2-3 minutes to get me even to the options (shut down, reboot, cancel--whatever they are!)--I've never had that happen before. I disabled a lot of the startup items using an autoruns program from sysinternals recommended by PC Mag, and I also use Norton Startup Manager to delay programs on startup. But mostly the computer starts and shuts down very slowly, though every once in awhile it's really quick. I've run the sophos anti rootkit program and it doesn't find anything, though about a year ago there was maybe a rootkit on the computer which, I think, sopos plus Unhackme were able to eliminate. Anyway here's today's Hijack this log. I'll attach it as a text file as well since that may be easier to read.
Thanks for your help!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:05:06 AM, on 11/5/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\University of Arizona Software\U of A VPN Client\cvpnd.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\cryptainersrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Common Files\Research In Motion\RIMDeviceManager\RIMDeviceManager.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

http://www.gateway.com/g/sidepanel.h...s=PTB&M=M685-E
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: (no name) - AutorunsDisabled - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common

Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton

360\Engine\3.5.2.11\IPSBHO.DLL
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: ShimHelper Class - {776BAD77-F558-4692-B692-43AFDCFF0320} - C:\Program Files\browserhighlighter\Shim.dll
O2 - BHO: - {79CEEA4E-C231-4614-9E3B-53B2A02F39B7} - C:\Program Files\comcasttb\comcastdx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google

Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program

Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google

Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program

Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program

Files\Yahoo!\Companion\Installs\cpn4\YTSingleInstance.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O3 - Toolbar: Comcast Toolbar - {79CEEA4E-C231-4614-9E3B-53B2A02F39B7} - C:\Program Files\comcasttb\comcastdx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: TeleNav - {02818a03-790c-4dc1-b92b-85a79d635dfa} - C:\WINDOWS\system32\telenav-ie.htm
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web

Printing\hpswp_extensions.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet

Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: The Browser Highlighter - {5FA99BFF-0D30-40a0-9E76-0B4877E2C1D0} - C:\Program Files\browserhighlighter\Shim.dll

(HKCU)
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

http://www.update.microsoft.com/wind...?1201562111109
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -

http://www.update.microsoft.com/micr...?1201562203718
O16 - DPF: {9C0B28E0-FCF4-40B5-ABD2-D223EA7AF839} (MyTN.AddressBookImporter) - http://my.telenav.com/mytn/MyTN.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -

http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O18 - Protocol: AutorunsDisabled - (no CLSID) - (no file)
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O20 - AppInit_DLLs: sockspy.dll C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements

3.0\PhotoshopElementsFileAgent.exe
O23 - Service: Comcast AntiSpyware (AntiSpywareService) - Unknown owner - C:\Program

Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device

Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite

Backup\carboniteservice.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\University of Arizona Software\U of A

VPN Client\cvpnd.exe
O23 - Service: Cypherix service (cypherixservice) - Cypherix Software (India) Pvt. Ltd. - C:\WINDOWS\SYSTEM32\cypherixsrv.exe
O23 - Service: Google Desktop Manager 5.9.909.30391 (GoogleDesktopManager-093009-130223) - Google - C:\Program Files\Google\Google

Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common

Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update

Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: JTVNCProxy (JTVNCProxy_10.0) - Unknown owner - C:\Program Files\Freedom Scientific\JAWS\10.0\JTVNCProxy.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop

Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Cryptainer service (ssoftservice) - Cypherix Software (India) Pvt. Ltd. - C:\WINDOWS\SYSTEM32\cryptainersrv.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O24 - Desktop Component AutorunsDisabled: (no name) - (no file)

--
End of file - 14395 bytes
November 5th, 2009, 04:32 PM
crunchie

Hi again :).

Please re-run hijackthis again, select Do a system scan and save a logfile. When notepad opens, go to the Format Tab and de-select Word Wrap.
Highlight the entire text and post the log back here.

Download Malwarebytes' Anti-Malware (http://www.majorgeeks.com/Malwarebyt...are_d5756.html) to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Download the update from here if you have problems.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Make sure that you restart the computer.
November 5th, 2009, 06:10 PM
tenneyn

Crunchie--
sorry about the wordwrap! here's the log again (below) without it.
off to pick up my kids, will download and run the other stuff you suggest this evening.
thank you!!
Tenney

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:07:56 PM, on 11/5/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\University of Arizona Software\U of A VPN Client\cvpnd.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\cryptainersrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Common Files\Research In Motion\RIMDeviceManager\RIMDeviceManager.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\WINDOWS\system32\cypherixsrv.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.h...s=PTB&M=M685-E
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: (no name) - AutorunsDisabled - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.5.2.11\IPSBHO.DLL
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: ShimHelper Class - {776BAD77-F558-4692-B692-43AFDCFF0320} - C:\Program Files\browserhighlighter\Shim.dll
O2 - BHO: - {79CEEA4E-C231-4614-9E3B-53B2A02F39B7} - C:\Program Files\comcasttb\comcastdx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\YTSingleInstance.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O3 - Toolbar: Comcast Toolbar - {79CEEA4E-C231-4614-9E3B-53B2A02F39B7} - C:\Program Files\comcasttb\comcastdx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: TeleNav - {02818a03-790c-4dc1-b92b-85a79d635dfa} - C:\WINDOWS\system32\telenav-ie.htm
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: The Browser Highlighter - {5FA99BFF-0D30-40a0-9E76-0B4877E2C1D0} - C:\Program Files\browserhighlighter\Shim.dll (HKCU)
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1201562111109
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1201562203718
O16 - DPF: {9C0B28E0-FCF4-40B5-ABD2-D223EA7AF839} (MyTN.AddressBookImporter) - http://my.telenav.com/mytn/MyTN.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O18 - Protocol: AutorunsDisabled - (no CLSID) - (no file)
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O20 - AppInit_DLLs: sockspy.dll C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: Comcast AntiSpyware (AntiSpywareService) - Unknown owner - C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\University of Arizona Software\U of A VPN Client\cvpnd.exe
O23 - Service: Cypherix service (cypherixservice) - Cypherix Software (India) Pvt. Ltd. - C:\WINDOWS\SYSTEM32\cypherixsrv.exe
O23 - Service: Google Desktop Manager 5.9.909.30391 (GoogleDesktopManager-093009-130223) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: JTVNCProxy (JTVNCProxy_10.0) - Unknown owner - C:\Program Files\Freedom Scientific\JAWS\10.0\JTVNCProxy.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Cryptainer service (ssoftservice) - Cypherix Software (India) Pvt. Ltd. - C:\WINDOWS\SYSTEM32\cryptainersrv.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O24 - Desktop Component AutorunsDisabled: (no name) - (no file)

--
End of file - 14432 bytes

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