Yes, I'm certain and followed your instructions to the letter. What do you want me to do?
MrFinance
Printable View
Yes, I'm certain and followed your instructions to the letter. What do you want me to do?
MrFinance
Well, if the file is not present, then, most likely it's gone.
I looked again at Malwarebytes log:
It looks like it removed TDSSrfdc.sys leftovers, but it doesn't show TDSSrfdc.sys itself.Quote:
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP2\A0000102.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP2\A0000137.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP2\A0000138.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP2\A0000139.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS2b24.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\TDSSayoa.log (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\TDSSxblw.dll (Rootkit.Agent) -> Quarantined and deleted successfully.
I want you to go through the steps listed below again, and when done, provide fresh HJT log.
1. Run CCleaner.
2. Turn off System Restore:
- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK
3. Restart computer.
4. Turn System Restore on.
I went through all the steps as you instructed. Here is a fresh Hijack log. At times the machine is running slow and there is constantly alot of disk (hard drive ) activity.
MrFinance
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:11:27 AM, on 11/14/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mmtask.exe
C:\Program Files\Sunbelt Software\iHatePopups\iHatePopups.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\Dell\AccessDirect\DadTray.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\BCMSMMSG.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Dell\QuickSet\Quickset.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Opera\opera.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nytimes.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://securityresponse.symantec.com.../fix_homepage/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://securityresponse.symantec.com.../fix_homepage/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://securityresponse.symantec.com.../fix_homepage/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com.../fix_homepage/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
N4 - Mozilla: user_pref("browser.startup.homepage", "www.nytimes.com"); (C:\Documents and Settings\YVES BIENVENU\Application Data\Mozilla\Profiles\default\blkr02w2.slt\prefs.js)
N4 - Mozilla: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\YVES BIENVENU\Application Data\Mozilla\Profiles\default\blkr02w2.slt\prefs.js)
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\UIBHO.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [iHatePopups.exe] "C:\Program Files\Sunbelt Software\iHatePopups\iHatePopups.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\Quickset.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [PopUpInspector] C:\Program Files\Sunbelt Software\iHatePopups\iHatePopups.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [oovoo.exe] C:\Program Files\ooVoo\ooVoo.exe /minimized
O4 - Global Startup: BTTray.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Allow popups from this web page - C:\Program Files\Sunbelt Software\iHatePopups\allowsite.htm
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Stop popups from this web page - C:\Program Files\Sunbelt Software\iHatePopups\denysite.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: iHatePopups - {D216B74A-9A2F-4025-9690-86780AA75F6E} - C:\Program Files\Sunbelt Software\iHatePopups\iHatePopups.exe (HKCU)
O9 - Extra 'Tools' menuitem: iHatePopups - {D216B74A-9A2F-4025-9690-86780AA75F6E} - C:\Program Files\Sunbelt Software\iHatePopups\iHatePopups.exe (HKCU)
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/par...an_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {34F12AFD-E9B5-492A-85D2-40FA4535BE83} (AxProdInfoCtl Class) - http://www.symantec.com/techsupp/act...a/nprdtinf.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase6662.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1144338184041
O16 - DPF: {6F750202-1362-4815-A476-88533DE61D0C} - http://www.kodakgallery.com/download...2/axofupld.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe...bat/nos/gp.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Symantec Eraser Service (EraserSvc10823) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
O24 - Desktop Component 0: (no name) - http://www.neoandtrinity.net/imgs/reloaded42.jpg
--
End of file - 14009 bytes
Broni or anybody,
One thing I forgot to mention or misinterperted is looking at gmer it appears the file or service is operating. When I click for deletion, I thought it would delete, but it gives an error message stating that file is not found within the directory. However gmer shows it still operating. The file is there but it's hidden or somewhere else. I also followed your instructions to find it in windows explorer, but it's not there. What should I do?
MrFinance
*** Are you able to post GMER log?
I suspect, the file is gone for real.
*** Please, post some computer info:
- processor type, amount of RAM (hold Windows key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
Please, answer the above questions, and in the mean time, we'll take care of unnecessary startups....
*** Go Start>Control Panel>Add\Remove, and uninstall:
- Dell Support Center
- Sunbelt Software iHatePopups (it may be listed as PopUpInspector)
1. Print this post out, since you won't have an access to it, at some point.
2. Close all windows, except for HijackThis.
3. Put a checkmark next to the following HijackThis entries (some entries will be checkmarked to disable unnecessary startups; in those cases [marked with *], no actual program will be removed):
- *O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
- *O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
- *O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
- *O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mmtask.exe
- *O4 - HKLM\..\Run: [iHatePopups.exe] "C:\Program Files\Sunbelt Software\iHatePopups\iHatePopups.exe"
- *O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe (needed, if you're on dial-up)
- *O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
- *O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\Quickset.exe
- *O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
- *O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
- *O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
- *O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
- *O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
- *O4 - HKLM\..\Run: [PopUpInspector] C:\Program Files\Sunbelt Software\iHatePopups\iHatePopups.exe
- *O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
- *O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
- *O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
- *O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
- *O4 - Global Startup: BTTray.lnk = ?
- O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present (To be fixed if not done intentionally. Fix this entry if you did not activate the 'Lock homepage from changes' option in some kind of anti-spyware tool)
- *O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
- *O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
4. Click on Fix checked button.
5. Restart computer.
6. Post new HijackThis log.
Hi Broni,
It took me a while to get this working. My machine was runnning at a snail's pace. Also the Hard drive was constantly running. I had to run Hijackthis in safe mode. After removing the items listed in Hijackthis I rebooted and ran the gmer the log is listed below. It finally worked without crashing and in the past I should've not have other applications running. The Hijack log is also listed below.
- processor type: mobile intel Pentium 4
- amount of RAM: 512mb ram
- hard drive size/free space: 52.8Gb/35.1GB
*** Go Start>Control Panel>Add\Remove, and uninstall:
- Dell Support Center
- Sunbelt Software iHatePopups (it may be listed as PopUpInspector)
I removed both, but accidently removed the Dell Solution center also.
Here are the gmer.log and hijackthis.log
GMER 1.0.14.14536 - http://www.gmer.net
Rootkit scan 2008-11-15 10:14:08
Windows 5.1.2600 Service Pack 3
---- System - GMER 1.0.14 ----
SSDT 82FD0D00 ZwConnectPort
---- Devices - GMER 1.0.14 ----
AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
Device mrxsmb.sys (Windows NT SMB Minirdr/Microsoft Corporation)
Device F1850D20
AttachedDevice fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
Device \FileSystem\Fs_Rec \FileSystem\UdfsCdRomRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\FatCdRomRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\CdfsRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\FatDiskRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\UdfsDiskRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Cdfs \Cdfs tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
---- Registry - GMER 1.0.14 ----
Reg HKLM\SYSTEM\ControlSet002\Services\BTHPORT\Parameters\Keys\000ea1336e3c
Reg HKLM\SYSTEM\ControlSet002\Services\BTHPORT\Parameters\Keys\000ea1336e3c@00131723ea60 0x4A 0x04 0xE0 0x42 ...
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys@start 1
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys@type 1
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys@imagepath \systemroot\system32\drivers\TDSSrfdc.sys
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys@group file system
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys\modules
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys\modules@TDSSserv \systemroot\system32\drivers\TDSSrfdc.sys
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys\modules@TDSSl \systemroot\system32\TDSSedwv.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys\modules@tdssservers \systemroot\system32\TDSSnero.dat
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys\modules@tdssmain \systemroot\system32\TDSShrgi.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys\modules@tdsslog \systemroot\system32\TDSSfvfe.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys\modules@tdssadw \systemroot\system32\TDSSpuax.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys\modules@tdssinit \systemroot\system32\TDSSxblw.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys\modules@tdssurls \systemroot\system32\TDSSnmxh.log
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys\modules@tdsspanels \systemroot\system32\TDSSrfhc.dll
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys\modules@tdsserrors \systemroot\system32\TDSSmhvw.log
Reg HKLM\SYSTEM\ControlSet002\Services\TDSSserv.sys\modules@TDSSproc \systemroot\system32\TDSSayoa.log
Reg HKLM\SYSTEM\ControlSet003\Services\BTHPORT\Parameters\Keys\000ea1336e3c
Reg HKLM\SYSTEM\ControlSet003\Services\BTHPORT\Parameters\Keys\000ea1336e3c@00131723ea60 0x4A 0x04 0xE0 0x42 ...
Reg HKLM\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Keys\000ea1336e3c
Reg HKLM\SYSTEM\CurrentControlSet\Services\BTHPORT\Parameters\Keys\000ea1336e3c@00131723ea60 0x4A 0x04 0xE0 0x42 ...
---- EOF - GMER 1.0.14 ----
________________________________________________________________
Hijackthis log
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:14:45 AM, on 11/15/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Dell\AccessDirect\DadTray.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nytimes.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://securityresponse.symantec.com.../fix_homepage/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://securityresponse.symantec.com.../fix_homepage/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://securityresponse.symantec.com.../fix_homepage/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com.../fix_homepage/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
N4 - Mozilla: user_pref("browser.startup.homepage", "www.nytimes.com"); (C:\Documents and Settings\YVES BIENVENU\Application Data\Mozilla\Profiles\default\blkr02w2.slt\prefs.js)
N4 - Mozilla: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\YVES BIENVENU\Application Data\Mozilla\Profiles\default\blkr02w2.slt\prefs.js)
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\UIBHO.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [oovoo.exe] C:\Program Files\ooVoo\ooVoo.exe /minimized
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/par...an_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {34F12AFD-E9B5-492A-85D2-40FA4535BE83} (AxProdInfoCtl Class) - http://www.symantec.com/techsupp/act...a/nprdtinf.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase6662.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1144338184041
O16 - DPF: {6F750202-1362-4815-A476-88533DE61D0C} - http://www.kodakgallery.com/download...2/axofupld.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe...bat/nos/gp.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Symantec Eraser Service (EraserSvc10823) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
O24 - Desktop Component 0: (no name) - http://www.neoandtrinity.net/imgs/reloaded42.jpg
--
End of file - 10609 bytes
I do not know if this is normal, but the hard drive seems to be constantly running, it never did this before.
MrFinance
Well it seems to have stop and running normal now. What should I do?
MrFinance
No actually the Hard drive keeps working constantly should I worry please advise.
MrFinance
No biggy.Quote:
but accidently removed the Dell Solution center also
HJT log looks fine.
Go Start>Run, type in:
regedit
Click OK.
Registry Editor will open.
Navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services
Delete any key in right pane, which contain TDSSserv.sys name
Delete any subfolder (left pane), which contain TDSSserv.sys name
Restart computer, post new GMER log.
Broni,
Some other stuff has happen since I posted the last log to you. The machine was running well while I was working on it, but the Hard drive was constantly running as I mentioned before. I left it to take a nap, when I came back Notorn had a popup icon listing a number of adware and trojan viruses that were trapped and proccessd on the machine. It was more than 20 of them. It asked to reboot the machine to continue cleaning and I did. After rebooting the norton icon is missing the blutooth device is not functioning due to some service prevented from opertion as stated within the startup. I decided to run malwarebytes and superspyware again. Malwarebytes did not find anything. In the middle of running spywareware and it already caught some adware cookies.
I have done as you instructed to run regedit from the start menu and it will not run. Neither gmer will run when I click on it from the desktop. However I opened a DOS command prompt for both and they opened. Regedit listed the directory with just one object with in it. I cannot delete the directory or the object. However when I look in the registry using gmer registry tab, it listed five objects in red: group, imagepath, start, and type. I cannot delete any of them what should I do?
MrFinance
I think, it's time to get rid of Norton.
I suspect, it's responsible for HD activity.
If you want to go along with my advice, let me know.
Well the HD acitivity have completely stopped, however the norton icon is mssing from the taskbar, I can not start it from the start menu. I assume it's still protecting the machine or not. Well lately it has been giving me problems in terms of it's liveupdate and should it have protect my machine from this malware. What can I put in it's place. Can it do a better job, what is the drawback, and what is the cost.
Second how can I remove this registry item.
MrFinance
This is another reason, I suspect, Norton 9is messing up your computer.Quote:
the HD acitivity have completely stopped, however the norton icon is mssing from the taskbar
Uninstall Norton, using Norton Removal Tool: http://service1.symantec.com/Support...05033108162039
Turn Windows firewall on.
Download, and install ONE of these:
- Avast! free antivirus: http://filehippo.com/download_avast_antivirus/
- Avira free antivirus: http://www.free-av.com/en/download/index.html
Update, run full scan, and post fresh HJT log.
Do either of them provide a firewall just as norton does?
MrFinance
No. You can use one of them, plus Windows firewall, or you can get free Comodo Internet Security (firewall + AV): http://www.personalfirewall.comodo.com/
Is it better than norton? will it update itself up with the latest antivirus? are there any drawbacks?
MrFinance
Yes, yes, yes.
Anything is better, than Norton.
You'll do your computer a big favor by getting rid of it.
Hi Broni,
I installed Comodo and it's working well, a Hijackthis log is listed below. I still cannot delete the tdssserv.sys and it's modules from the registry. What should I do?
MrFinance
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:42:12 PM, on 11/17/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\Program Files\Dell\AccessDirect\dadapp.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Dell\AccessDirect\DadTray.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Opera\opera.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.nytimes.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://securityresponse.symantec.com.../fix_homepage/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://securityresponse.symantec.com.../fix_homepage/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com...r/fix_homepage
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://securityresponse.symantec.com...r/fix_homepage
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
N4 - Mozilla: user_pref("browser.startup.homepage", "www.nytimes.com"); (C:\Documents and Settings\YVES BIENVENU\Application Data\Mozilla\Profiles\default\blkr02w2.slt\prefs.js)
N4 - Mozilla: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\YVES BIENVENU\Application Data\Mozilla\Profiles\default\blkr02w2.slt\prefs.js)
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe
O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [oovoo.exe] C:\Program Files\ooVoo\ooVoo.exe /minimized
O4 - HKCU\..\RunOnce: [] C:\Program Files\Internet Explorer\IEXPLORE.EXE http://www.symantec.com/techsupp/ser...000e6.0000026f
O4 - HKUS\S-1-5-18\..\RunOnce: [] (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [] (User 'Default user')
O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/par...an_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {34F12AFD-E9B5-492A-85D2-40FA4535BE83} (AxProdInfoCtl Class) - http://www.symantec.com/techsupp/act...a/nprdtinf.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/res...scbase6662.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1144338184041
O16 - DPF: {6F750202-1362-4815-A476-88533DE61D0C} - http://www.kodakgallery.com/download...2/axofupld.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe...bat/nos/gp.cab
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: getPlus(R) Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
--
End of file - 9355 bytes
HJT log looks good.
How is hard drive activity?
Where exactly can you see tdssserv.sys?
Try running Malwarebytes one more time.
The HD activity is back to normal.
I see that file within the registry and there are multiples files assocaite with it. I tried to delete the registry items, but can't do it. I'll run malwarebytes again.
MrFinance
Very good :DQuote:
The HD activity is back to normal.
Let me know, if Malwarebytes finds something. If not, we'll go from there.
Here is the Malwarebyte's log
Malwarebytes' Anti-Malware 1.30
Database version: 1406
Windows 5.1.2600 Service Pack 3
11/18/2008 12:10:34 AM
mbam-log-2008-11-18 (00-10-34).txt
Scan type: Full Scan (C:\|)
Objects scanned: 137055
Time elapsed: 1 hour(s), 28 minute(s), 5 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
Nothing there.
We can safely assume, that your HD activity was caused by Norton.
Now, if can explain to me where exactly can you see tdssserv.sys.
When I followed your instructions in regedit I found it in the registry within the path you specified. Gmer registry tab lists multiple subfolders within it.
"Registry Editor will open.
Navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services
Delete any key in right pane, which contain TDSSserv.sys name
Delete any subfolder (left pane), which contain TDSSserv.sys name"
Also the machine is running well, but something is wrong. Within The start button where it lists previous application that were used nothing is listed there. Plus I can not execute some applications through the run command. I do not know if you can help with that.
MrFinance
Right click on any registry subfolder, or key, which doesn't want to delete, click "Permissions", and make sure, you have "Full control" of it.
...and as I said before, registry entries are just text files, harmless, as long, as the file, registry entry calls for, is gone....and all bad files are gone.
Since we declared your computer, being clean, I'd suggest starting new topic under Windows section.Quote:
Also the machine is running well, but something is wrong. Within The start button where it lists previous application that were used nothing is listed there. Plus I can not execute some applications through the run command. I do not know if you can help with that.
In "HijackThis Logfiles" forum, only limited number of people can post replies.
I click on the permissions and it gives a box with group or user names. Under it the permissions are listed. I cannot click on the full control for allow or deny. What should I do?
MrFinance
To take ownership of a registry key
1. Open Registry Editor.
2. Click the key you want to take ownership of.
3. On the Edit menu, click Permissions.
4. Click Advanced, and then click the Owner tab.
5. Under Change owner to, click the new owner, and then click OK.
I followed your instructions. I went back to the permissions menu and it still does not allow me full control or allow me to delete it. What should I do? or it's just stuck there.
MrFinance
Open Registry Editor with RegEdt32, not regedit command, and try again.
I tried to execute it, but an error box popped up saying: Cannot import: Error opening the file. There may be a disk or file system error. What should I do?
You tried RegEdt32?
Yes that is was I used. It first initializes and ask me are you sure you want to add information to the registry, I click yes and the pop error comes up this is what I told before that I have problems with. However i used the command prompt for regedit. I tried it for regedt32 and the error keeps coming up.
MrFinance
I don't understand. When you run RegEdt32, Registry Editor should simply open without any questions. What was supposed to be added to the registry.Quote:
Yes that is was I used. It first initializes and ask me are you sure you want to add information to the registry
You're doing something wrong.
Go Start>Run, and type in:
RegEdt32
Click OK.
Does it open Registry Editor?
OK, I did that and a pop up window opens and it ask me and this is how it's exactly written: "Are you sure you want to add information in to the registry?"
I click yes and the pop error window comes open.
One other thing I forgot to mention the popup error: "Cannot import: Error opening the file. There may be a disk or file system error. " There is red circle with a white X in the center precedding the message. Is this normal or not?
MrFinance
Hmmm...there is something wrong here.
The above error may occur only, if you try to run some registry file (.reg extension), but RegEdt32.exe is an executive file, which when run, should open Registry Editor.
Try couple of things.
1. Search your computer for RegEdt32.*. Post results.
2. Navigate to C:\Windows\System32, and see, if you have RegEdt32.exe file there.
3. Go Start>Run, and enter RegEdt32.exe there, instead of simple RegEdt32.
Click OK, and see, if Registry Editor will open.
I found the file in these directories
C:\I386
C:\Windows\SYSTEM32
I also found the file regedt32.exe-3AF50E64.pf in the directory C:\windows\prefetch. I've done as you instructed it still does the same thing. What should I do?
MrFinance