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You could try 2 more things:
1. Give both user accounts access to each others Roaming folder.
2. Create a shortcut for the problem user account to the .exe file that works for the good user account, then try to run that installed copy of the program to see what happens.
The installation just hangs with the command prompt window there. I can leave it for a long time and nothing happens. When i close the command prompt window, i get the error that there is a problem with the Windows installer. THAT is what i can`t get pass. I was getting the same thing when i was trying to uninstall it initially, but it looks like the tech person managed to uninstall it already before they installed it. However, it does not look like it is installed anymore (it does not show in the Add/Remove programs anymore).
How do i do that?Quote:
Give both user accounts access to each others Roaming folder.
How do i do that too?Quote:
. Create a shortcut for the problem user account to the .exe file that works for the good user account, then try to run that installed copy of the program to see what happens.
If the installation just hangs, it is going to be difficult to determine the cause.
If the program is still installed for one user, find the .exe for it, right-click on it and create a shortcut, then copy that shortcut to the shared documents folder.
Not familiar with this: what folder is shared between users?Quote:
then copy that shortcut to the shared documents folder.
If you don't already have a shared folder, you can create one.
Links:
http://www.pcadvisor.co.uk/how-to/wi...ows-7-3434911/
http://www.7tutorials.com/share-libr...vanced-sharing
http://www.wikihow.com/Add-a-Shared-Folder-in-Windows-7
http://windows.microsoft.com/en-us/w...#1TC=windows-7
INteresting results. I shared the whole folder where the program resides (on the OTHER user account), and my regular user account can see it and start it. Now, i can see that folder from the Program Files (86) on both. That is good.
When logged in as the regular user, i can double click on the .exe file from the OTHER user account and launch the app. Yay... however, it is the wrong version! It launches the 3.0.1 version (which was the version i had before all the trouble started), while the newer version, which is installed and working on the OTHER user account is 3.5.0.
Right now, i am a bit puzzled. I CAN use the 3.0.1 but how come using the exact same folder, and exact same file, i get a different version of the program? I can live with this for now, but wondering if i did something wrong or if it says something about my system.
Thanks.
You are not the only one who is puzzled. It looks like both versions are still installed somewhere. Try searching the entire hard drive for the .exe name using the administrator account to see what results you get.
Stranger and stranger. There is only one exe file that is available:
http://creationcassel.com/images/EXE-files.jpg
The other files are installers.
If there is actually only one .exe file, and both users are using that one, then you are getting an incorrect reporting of the version number on one user account. Does the program have all of the latest version features available?
I can check but i don't even remember what were the newest features.
I know that one version, 3.0.1, when it is running, it has the big orange button on top saying "download the newest app version", while when the 3.5.0 version is loaded, that button is non-existant. That was my first clue that a different version was loading.
If you are getting a different user interface when the different versions load, then both versions are still installed on the computer somewhere. You just need to find the newer one's .exe file. They can't both be the same file.
I really wish i knew how this was happening. I did a search on both drives (I have two HD) and on the C: i have only that one .exe file i have in the screenshot, and on the E: i have only the installer.
I have nothing in the Add/Remove program for AnyMeeting (on the regular regular account).
I could have tried REVO to remove anything left behind but i had a trial version and it is expired. Anything else could be used as an alternative?
What program does Task Manager show is running for each of the two versions? There has to be a difference.
OK, here are screencasts for what i see on both accounts:
The regular account (where AnyMeeting does not want to install): http://screencast.com/t/DK3dPZOBtZv
And the OTHER account (where AnyMeeting was installed): http://screencast.com/t/DK3dPZOBtZv
Can you make sense of those?
Both of those links point to the same screencast - the one where you are running AnyMeeting on the problem account from the shared folder. If you have a link to the other screencast, please post it.
The AnyMeeting tech support personnel should probable see those screencasts. They might have some ideas.
Yeah, here is the other screencast:
http://www.screencast.com/t/9mn8emHUHU
The video you posted that was from the user account where the later version of AnyMeeting works did not show the Task Manager Processes AFTER you showed the user interface window for AnyMeeting, so I did not see if there was only one AnyMeeting process running at that point. Also, it might be helpful to right-click on the AnyMeeting desktop icon and select Properties, then copy and paste the contents of the Target box here so we can see which actual file the shortcut is pointing to. Finally, since AnyMeeting was running in Processes and had an icon in the System Tray / Notification Area, there must be a startup entry for it somewhere. If you download and run AutoRuns, it should show you where that entry is and you can then find out which .exe file is being loaded at startup. Posting that information here would also be helpful.
Sorry for the delay again. I don't know why i am not getting the notifications :(
On my "regular problematic" account, i do not have a desktop icon for AnyMeeting. I don't have a shortcut, and i don't get anything from the Start menu. On the "cooperative" account, here is the screencast of what is happening with the Task Manager : http://www.screencast.com/t/ty6gYx6t3
The program, from the shortcut on the desktop of the cooperative account, seems to be located here:
C:\users\Carole\AppData\Roaming\AnyMeeting
Since i could not see that path on the "problematic" account (i can see C:\users\Carole\ but from there, no AppData is visible), i decided to Share that path from the cooperative account to Everybody. That still didn't work as i could not see the path on the problematic account.
Then, on the problematic account, i simply typed in the path on top and i could see the content of the final folder, still without seeing the listed folder on the left. But since i could REACH it with the direct path, i created a shortcut from there, onto my desktop. But when AnyMeeting starts, it is still the old version, and i still see 4 processes in the Task Manager.
I am really lost and it makes no sense to me.
I downloaded AutoRuns and ran it but i am not sure what information is useful or how to use it.
With AutoRuns, you would look for anything related to AnyMeeting on the account where it works and is the latest version. It should tell you exactly where the file that runs at startup is located, so you can verify that it is where you think it is.
Have been following this thread and after seeing your problem and what you've tried I'd be tempted to try this: Uninstall everything you can associated with AnyMeeting. Delete all folders associated with AnyMeeting. Use REGEDIT and delete everything associated with AnyMeeting. Reboot the computer and install the 3.5.0. version.
If you extract the autoruns.exe file from the autoruns.zip file from the link below, and then double click on the autoruns.exe program, it should open a window that shows all startup programs. There is a column in the display window that is labelled Image Path. If you run autoruns.exe on the good user account, it will show you the path to the AnyMeeting.exe program file that is loaded at startup. That is the path we would like to check to see if it is the one we think it is. You should also run autoruns.exe on the problem account to see if the path is the same.
https://technet.microsoft.com/en-us/.../bb963902.aspx
Except for the REGEDIT, i had tried that multiple times with no result. I can try with the REGEDIT step and see.Quote:
Have been following this thread and after seeing your problem and what you've tried I'd be tempted to try this: Uninstall everything you can associated with AnyMeeting. Delete all folders associated with AnyMeeting. Use REGEDIT and delete everything associated with AnyMeeting. Reboot the computer and install the 3.5.0. version.
jcd2000, if the previous suggestion is not working, i'll try yours.
P.S. no idea why i dont get notifications!
I have not had a notification in the last 15 years. I just check.
Good luck.
On the notifications, if your e-mail provider has a spam filter, it is probably deleting all automated e-mails like the notifications from this site. You could try adding virtualdr.com to the white list to see if that lets the notifications through.
I'd try Geek Uninstaller in Force Removal mode. That'll remove all traces. http://www.geekuninstaller.com/download
Darn, i thought that Geek would help but i get the same error message "this action can only be completed on installed program", which means that even though AnyMeeting 3.0.1 is listed in the programs, it is not installed.
Did you thoroughly clean up the Registry?
I was gong to come back to ask how i can find everything in the registry? I am not sure where anything related to AnyMeeting is saved or located. Any suggestion?
Type REGEDIT in the run box. On the screen that comes up select EDIT, choose FIND, in the FIND WHAT box type ANYMEETING. Get rid of every item it finds. Use the FIND NEXT button to keep fiding the next entry. If you'd like more information there are articles and tutorials on Google and videos on YouTube.
The mystery is still not solved.
I uninstalled the version that was installed. I cleared everything related to AnyMeeting in REGEDIT on both accounts (the cooperating one and the misbehaving one). So nothing was on the computer anymore, apparently.
On the regular account, i tried installing the AnyMeeting 3.5.0, but as before, it stalled and never completed the installation.
On the cooperating account, i installed AnyMeeting 3.5.0 without any issue.
Going back to the initial account, since i had shared the folder before, i was able to run the exe file, but it still showed the 3.0.1 version.
So all in all, i am back to square one, despite all those steps taken.
If you are still seeing the 3.0.1 version on the problem account, then there are only 2 possibilities:
1. You have not found and eradicated the .exe file for the 3.0.1 version. Perform the steps I posted previously to find out where it is hiding.
2. Both versions are actually the same .exe file, but you are getting different version numbers and an offer to upgrade based on a registry entry or file somewhere. This possibility is extremely unlikely however, as there would be little point in the software developer doing this unless you need different features for different reasons, and even then it would not be the correct way to achieve this result.
I did run the autorun, and on the "problem account", AnyMeeting does not even show up, so there is no path to it. On the "cooperating account" it shows that it is in the appdata\roaming\microsoft\installer\......exe. And this is after deleting, uninstalling and removing everything in REGEDIT too.
I am stumped.
That path is different than the one you previously posted. Try using the search program at the link below to search for AnyMeeting.exe on both accounts. It should show all instances, unlike the Microsoft built-in Search function, which only looks in places Microsoft wants to search and only shows results Microsoft wants you to see.
http://stefanstools.sourceforge.net/grepWin.html
If that doesn't work try this one--Search Everything---I've found it to be excellent.
http://www.voidtools.com/
I ended up having the technician from AnyMeeting install manually (that is what he said) the app on both my computers (yes, the same thing was on my desktop and laptop). In the end, i got the app working. I was able to start a meeting normally, as expected. But when i needed to do screensharing, it blocked me and asked me to install the app (which had to be installed in order to start the meeting and get to the point of asking to share my screen).
More mystery. Still waiting on them now as they asked me to uninstall it and reinstall a fresh copy yet i can't uninstall it as it does not show as installed. Weird!
If AnyMeeting was installed "manually" (likely by copying the appropriate files to the correct locations, and registering any .dll files needed), then it probably doesn't show as installed since the registry entries needed for it to show as installed were probably not created. The AnyMeeting tech should add those registry entries when installing it manually. Missing registry entries would also account for the missing functionality as well.
If you could get AnyMeeting installed properly onto one computer, you could search for the registry entries that are created, export them, and import them onto a non-working or partially working system.
Did you get the differeing version for different users issue resolved?