Trojan.Vundo removal help

thanks!

but: how to a set a System Restore Point if I can't get to Help and Support--I know there's another way to get to it but that's the way I know how to find it and Help and Support is still not working

re which: I ran sfc /scannow and rebooted, but still no help and support when I click on that choice. am trying to run it again to see what happens. isn't there a way to figure out what the dll is and just grab it off the internet somewhere? I was able to do that back w 98SE when something wasn't working right and I could figure out which dll was buggy . . .

You can just export those keys from the registry if you wish.

Go to Start>Run and type msconfig.

Press enter.

When msconfig opens, click the Launch System Restore button.

Visit http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll down to Item No. 235 (Restore Help and Support Service).

Maybe that will do the trick.

1. ran the restore help and support script you pointed me to. it got me somewhere but not all the way there; now clicking on help and support, instead of just generating nothing, generates the message that the file "helpctr.exe" can't be found; searching for it does locate the compressed file "HELPCTR.EX_" at C:\windows\I386, but so far I can't uncompress the file. what next? (I guess I could just google "uncompress HELPCTR.EX_"?)

2. managed to open system restore some other way but thanks for your pointing me to msconfig as a way. anyway deleted the 4 registry entries to "etrust" and will try again to install Panda updated program. if I get the same error message when installing new version of Panda maybe I will do a reg search for "EZ" and send you any results; or will let you know if no results

thanks again!

on re-installing help and support center I found the following at:

http://windowsxp.mvps.org/rebuildhelp.htm

what do you think? I guess it needs a cd inserted to make it work, and I bet it's the Xp cd not my emachines proprietary cd--yes?

so maybe I can instead work w the compressed file "HELPCTR.EX_" that already on my hard-drive?

*

Please use the following steps to reinstall the Help and Support Center:

Step I - End the Help and Support services
Click Start, click Run and type Taskmgr and click OK. This opens Task Manager. Click the Process tab. Stop all of the following processing if running:

helpsvc.exe
helphost.exe
helpctr.exe

Step II - Reinstall Help and Support
Click Start, click Run and type CMD, and click OK.
In Command Prompt, type the following commands and press Enter after each line: (Alternately, create a Batch file and run.)
net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register

Note: The “start /w helpsvc /svchost netsvcs /regserver /install" command line reinstalls Help and Support, which may take several minutes.

at http://gladiator-antivirus.com/forum...hp/t28317.html
I found something that looked useful, but instead of getting the command prompt message "helpsvc does not exist" I got the message "an instance of the service is already running"

anyway here was the advice:

Mosaic1Aug 15 2005, 04:45 PM
Hi John,

If Help and Support is mssing, you'll need to reinstall PCHealth.

First let's triple check.

Go to Start >run and type cmd.exe
Press enter

Copy this command and right click the comand window. click Paste onthe menu:

CODEsc start helpsvc

What response do you get? Possibly that the service doesn't exist?


If that's the case, reinstall PCHealth.

Go to Windows\inf

The inf folder is hidden.

Find this file:
pchealth.inf

Right click on it and click install.

You may be prompted for your install CD.

*

wll, as per my previous post I right clicked on pchealth.inf and picked install, but was told the installation needs the file dataspec.xml, which is not on the emachines cd or on my hard-drive.

so I give up and am sorry for pestering you w my own fix ideas.

am hoping you can tell me how to compress the 'HELPCTR.EX_" file on my drive and that that will do the trick. or?

I wouldn't have a clue, but I will request help from some brighter ppl here :D.

Crunchie

thanks re asking around on help and support issue. I can also call emachines tech support and see if I get someone who can take me a little further than the chatroom tech guy did--they do seem to know something about restoring things w/o the XP cd, since they're the guys who chose not to provide one w the computer . . .

on Panda insallation issue, I got the same error message again, that installation conflicts w "eTrust EZ Viruscan"

will post ONE MORE hijackthis log in next message, then results of registry search for "etrust" one more time

sorry again this is getting so complicated; on this issue I can try reaching the panda people to see whether they know a workaround or, alternatively, whether they can simply associate the registration numbers they issued me w the older iteration of the program, which installs just fine . . .

Logfile of HijackThis v1.99.1
Scan saved at 2:21:21 AM, on 11/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\TPSrv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PavFnSvr.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\pavsrv51.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet

Security\AntiSpam\pskmssvc.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\AVENGINE.EXE
C:\Program Files\Panda Software\Panda Platinum 2006 Internet

Security\FIREWALL\PNMSRV.EXE
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PsImSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\apvxdwin.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\SRVLOAD.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\eMachines Bay Reader\shwiconem.exe
C:\WINDOWS\SM1BG.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Microsoft Office\Office10\msoffice.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\WebProxy.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\IFACE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\HJT\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://www.emachines.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =

http://www.emachines.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program

Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot -

Search & Destroy\SDHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program

Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program

Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program

files\google\googletoolbar2.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program

Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program

files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common

Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor

/deaf
O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\eMachines Bay Reader\shwiconem.exe
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Platinum 2006 Internet

Security\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Platinum 2006 Internet

Security\Inicio.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: tomorrow.lnk = C:\Documents and Settings\tn\My Documents\txt files\tomorrow.txt
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program

Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program

Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program

Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage

Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) -

https://www-secure.symantec.com/tech...a/LSSupCtl.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) -

http://us.dl1.yimg.com/download.yaho...st20040510.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) -

http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

http://v5.windowsupdate.microsoft.co...eb_site.cab?10

96183759640
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -

http://update.microsoft.com/microsof...site.cab?11294

10006796
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -

http://a840.g.akamai.net/7/840/537/2...all/xscan53.ca

b
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -

https://www-secure.symantec.com/tech...a/SymAData.cab
O16 - DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} (Snapfish File Upload ActiveX Control) -

http://www.snapfish.com/SnapfishUpload.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program

Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. -

C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software - C:\Program Files\Panda

Software\Panda Platinum 2006 Internet Security\PavFnSvr.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program

Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software - C:\Program Files\Panda

Software\Panda Platinum 2006 Internet Security\pavsrv51.exe
O23 - Service: Panda Antispam Engine (pmshellsrv) - PANDA SOFTWARE - C:\Program

Files\Panda Software\Panda Platinum 2006 Internet Security\AntiSpam\pskmssvc.exe
O23 - Service: Panda Network Manager (PNMSRV) - Panda Software - C:\Program Files\Panda

Software\Panda Platinum 2006 Internet Security\FIREWALL\PNMSRV.EXE
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software Internacional - C:\Program

Files\Panda Software\Panda Platinum 2006 Internet Security\PsImSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common

Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Panda TPSrv (TPSrv) - Panda Software - C:\Program Files\Panda

Software\Panda Platinum 2006 Internet Security\TPSrv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC -

C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. -

C:\WINDOWS\wanmpsvc.exe

sorry for continuing to cast about wildly for ideas but:

the 016 entries don't show any etrust stuff, but there are entries for bitdefender and trendmicro

any chance that Panda is just generating a wobbly error message and that what it really wants me to do is delete the activex controls for these other two competing virus scanners?

just a thought . . .

lots of hits for "etrust" but all are really for "CertificateTrust"--not possible that Panda is mistaking that for the etrust ez antivirus, is it?

I admit to be wondering why Panda got upset with the 016 entry. IMO there should have been no error come up because of it. Neither can I see the others there interfering, but you never know. I think that Panda would be the one's to question in that regard.
As fot the Certificate Trust entries, again, who knows what may be interfering :).
Did the Zone Alarm firewall come packaged with EZ?

What are the chances of you borrowing an XP CD to use to get the help files from?

XP CD should be easy to borrow if I can use an XP Pro instead of an XP Home (can get XP Pro from my dept at the university; Home will require some phoning around to see who might have one). I did read some stuff online about how that might not fix it if the disk is not already SP2 updated; not sure whether I can re-install from older disk and then re-apply the update patch (?). I think I'll try phoning eMachines to see if someone can tell me how to explode the HELPCTR.EX_ file (in 98 or maybe 95 there was an "explode" command that was easy to run from a command-line prompt to get the file to uncompress)

on the Panda front:

maybe I'll try deleting Zone Alarm in case eTrust got packaged with it
or deleting the activex controls for Bitdefender or TrendMicro using hijackthis (I can always download those again later)

or I can try Panda (but their support is really zany) to see why one version of installation file works fine while other doesn't; or wait till they put out a newer version of installation file; or try to get my registration and sweet 6-month deal applied to the older version of the program where it currently won't work . . .

will keep you posted, if you don't mind

thanks again!

aha?

I tried uninstalling Zone Alarm & it said it couldn't complete the uninstall bc True Vector program or applet or something was in use by another program; that I had to stop whatever running program or applet or process was using True Vector.

culprit?

solvable?

(can also send you list of Running Programs via a script from the same site as the Reg Search script; or run Reg Search for True Vector or Vector . . .)

*

Logfile of HijackThis v1.99.1
Scan saved at 12:29:49 PM, on 11/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\SYSTEM32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\TPSrv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PavFnSvr.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\pavsrv51.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet

Security\AntiSpam\pskmssvc.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\AVENGINE.EXE
C:\Program Files\Panda Software\Panda Platinum 2006 Internet

Security\FIREWALL\PNMSRV.EXE
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PsImSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\apvxdwin.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\SRVLOAD.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\eMachines Bay Reader\shwiconem.exe
C:\WINDOWS\SM1BG.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Microsoft Office\Office10\msoffice.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\WebProxy.exe
C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\IFACE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\MICROS~4\Office10\OUTLOOK.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\HJT\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://www.emachines.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =

http://www.emachines.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program

Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot -

Search & Destroy\SDHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program

Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program

Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program

files\google\googletoolbar2.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program

Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program

files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common

Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor

/deaf
O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\eMachines Bay Reader\shwiconem.exe
O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Platinum 2006 Internet

Security\APVXDWIN.EXE" /s
O4 - HKLM\..\Run: [SCANINICIO] "C:\Program Files\Panda Software\Panda Platinum 2006 Internet

Security\Inicio.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: tomorrow.lnk = C:\Documents and Settings\tn\My Documents\txt files\tomorrow.txt
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program

Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -

res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program

Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program

Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage

Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) -

https://www-secure.symantec.com/tech...a/LSSupCtl.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) -

http://us.dl1.yimg.com/download.yaho...st20040510.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) -

http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

http://v5.windowsupdate.microsoft.co...eb_site.cab?10

96183759640
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -

http://update.microsoft.com/microsof...site.cab?11294

10006796
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -

http://a840.g.akamai.net/7/840/537/2...all/xscan53.ca

b
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -

https://www-secure.symantec.com/tech...a/SymAData.cab
O16 - DPF: {F229AB32-7BF9-4225-B78F-B4680AE6FC23} (Snapfish File Upload ActiveX Control) -

http://www.snapfish.com/SnapfishUpload.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program

Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. -

C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software - C:\Program Files\Panda

Software\Panda Platinum 2006 Internet Security\PavFnSvr.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program

Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software - C:\Program Files\Panda

Software\Panda Platinum 2006 Internet Security\pavsrv51.exe
O23 - Service: Panda Antispam Engine (pmshellsrv) - PANDA SOFTWARE - C:\Program

Files\Panda Software\Panda Platinum 2006 Internet Security\AntiSpam\pskmssvc.exe
O23 - Service: Panda Network Manager (PNMSRV) - Panda Software - C:\Program Files\Panda

Software\Panda Platinum 2006 Internet Security\FIREWALL\PNMSRV.EXE
O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software Internacional - C:\Program

Files\Panda Software\Panda Platinum 2006 Internet Security\PsImSvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common

Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Panda TPSrv (TPSrv) - Panda Software - C:\Program Files\Panda

Software\Panda Platinum 2006 Internet Security\TPSrv.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. -

C:\WINDOWS\wanmpsvc.exe

Quote:

---

Originally Posted by tenneyn

XP CD should be easy to borrow if I can use an XP Pro instead of an XP Home (can get XP Pro from my dept at the university; Home will require some phoning around to see who might have one). I did read some stuff online about how that might not fix it if the disk is not already SP2 updated; not sure whether I can re-install from older disk and then re-apply the update patch (?). I think I'll try phoning eMachines to see if someone can tell me how to explode the HELPCTR.EX_ file (in 98 or maybe 95 there was an "explode" command that was easy to run from a command-line prompt to get the file to uncompress)

---

I read a post yesterday somewhere, that you can get the help and support files from the SP2 CD. It is probably the same if you download SP2 into a folder on your HD. It's a big d'l though.

One reason I never liked ZA is because it never wanted to leave. Can you uninstall it in safe mode?

I'm going to try downloading sp2, though I think perhaps it just updates files automatically, working as a patch, and that it's not possible to download the entire xp sp2 (what you would get on an xp sp2 installation cd); worth a try (also have a request out to colleagues in my dept to see if they have the helpfiles I need)

will also try getting rid of ZA in safe mode (was thinking about that) as well as getting rid of the activex controls for bitdefender and TrendMicro

if those fixes don't work, am considering either

1. forgetting both issues--getting along w/o help console and forgetting the extra 3 free months of Panda

or

2. doing a "non-destructive" reformat and re-install--backing up as many program settings files as I can (I know where most of the key ones are) and then just re-installing the os and all the software. didn't want to do that, but it actually would probably only take me 4-5 hours over a couple of days, esp if I'm careful about just which programs I have on cd and which I downloaded and still have the installation files for. that would give me a clean start and should solve both my current problems.

but not until they fix my office computer (they migrated the profiles for all the computers to get rid of security flaws that I had actually already dealt with on my computer, and did it wrong so that I don't have viable computer use at work now for past week. agh!)

You can get the download here http://forums.tweaktown.com/showthread.php?t=17922 which is for manual installation.

well, I dunno. Windows Update won't let me get at sp2 as I've already downloaded it; found it at this site and am now downloading it but not running it--SUPPOSEDLY it's the full version, good for either Home or Pro, can be saved on a CD, etc. think it's dangerous?

it's at

http://www.softwarepatch.com/windows...ddownload.html

am thnking I will move it to a CD (and get it off my hard drive) as soon as it's downloaded--won't run the file until I hear from you . . .

Did you see the one I linked to?

thanks downloaded from a Microsoft site that was mirror for site you gave me; will use that one rather than the first one I got which I don't know as much about

Crunchie

sorry to be slow letting you know what's what w my two minor problems.

I managed to install the new version of Panda's Platinum 200 finally by

1. going into Safe mode and getting rid of Zone Alarm and its friends

2. using hijackthis to get rid of the active x controls for Bitdefender and TrendMicro scanning programs (just in case the "eTrust" reference was really a generic reference to similar programs as well)

so I'm not sure which thing did the trick (or both?) but anyway it worked.

on the non-working help and support files, will soon try using the xp sp2 disk I downloaded from Microsoft mirror site (your suggestion). waiting till I have less work to do at home in case it messes up, and/or until I'm positive I've pummeled my office computer back into submission after the tech guys changed everything around during a security upgrade.

thanks again for all the help!

best,

Tenney

Thanks for the update :).

Hi Crunchie;

no time yet to re-install xp sp2 (my one leftover problem, the missing help files).

but with Panda, I keep getting something like 6,000 spyware files that turn up as undeletable. I compressed them once and moved them to the desktop, but the very next scan the following day showed, again, about 6,000 supposed spyware files back in their old location. here's a cut/paste of just a few of them--any idea what's generating the files, and whether it's really anything to worry about? thanks! :

Spyware detected: Cookie/Beweb On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][.beweb.com/]
Spyware detected: Cookie/WebtrendsLive On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][.statse.webtrendslive.com/S005-01-6-15-255427-82589]
Spyware detected: Cookie/WebtrendsLive On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][.statse.webtrendslive.com/S005-01-6-15-255427-82589]
Spyware detected: Cookie/WebtrendsLive On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][.statse.webtrendslive.com/S130212]
Spyware detected: Cookie/WebtrendsLive On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][.statse.webtrendslive.com/S130212]
Spyware detected: Cookie/Netster On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][lb1.netster.com/]
Spyware detected: Cookie/Rightmedia On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][rightmedia.net/]
Spyware detected: Cookie/Rightmedia On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][rightmedia.net/]
Spyware detected: Cookie/Rightmedia On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][rightmedia.net/]
Spyware detected: Cookie/Rightmedia On-demand antivirus scan 11/20/05 14:31:35 Notified Path: C:\Program Files\support.com\backup\Co\cookies.txt\96960_5d492dda6_[cookies.txt][rightmedia.net/]

What is support.com?

C:\Program Files\support.com

They all appear to be in there or the backup folder within the support.com folder.
May want to clear out the contents of the backup folder.

Crunchie

here I am again after hiatus of a couple months. am finally getting around to trying to restore my xp help files (helpcenter won't open, msinfo won't open, etc). have tried using downloaded xp installation cds (as you suggested) but neither seems to be bootable (I could buy one in a store that would probably be bootable & w a REPAIR function, but want to avoid doing that). Also tried copying the files from my machine at work (xp pro) to home (xp home) but that doesn't seem to help, though I can fiddle some more w re-locating the new files to all the different folders the old files occupy.

but, instead:

am wondering whether you think it's safe to download and run the fix applet at the following site (about which I know nothing--just turned up via google):

http://windowsxp.mvps.org/helpsvcfix.htm

thanks again for all your help,

hope you're doing well,

Tenney

Welcome back :). I have heard some good things from that site, so I would have no problem using something from there :).

Crunchie

I'm writing you after a couple of years (hoping you are still there!) w a new, unrelated problem--on my daughter's computer.

it's a basic Compaq running windows xp home edition (updated to sp2 or probably sp3--I remember that stuff about my computer but not always the kids' computers).

anyway: chkdsk /f stall at step 2, index checking--get to 5% and doesn't go further (stalled at exactly the same point when I re-ran it).

computer is operable so I can run hijack this or whatever else by way of diagnostics you think I should run.

thanks!

best,

Tenney, in Tucson (USA)

Welcome back............again :). Post away and make sure hijackthis is version 2.0.2

Hi Crunchie this is Tenney in Tucson writing you after about a year or more. Hope you are doing well!

I have a problem w my Gateway laptop (running Windows XP Pro, fully updated):

lately it boots and also shuts down really slowly (2-3 minutes), not all the time but most of the time. The new wrinkle,which is weird, is that when I go to Start and click Shut Down, it can take 2-3 minutes to get me even to the options (shut down, reboot, cancel--whatever they are!)--I've never had that happen before. I disabled a lot of the startup items using an autoruns program from sysinternals recommended by PC Mag, and I also use Norton Startup Manager to delay programs on startup. But mostly the computer starts and shuts down very slowly, though every once in awhile it's really quick. I've run the sophos anti rootkit program and it doesn't find anything, though about a year ago there was maybe a rootkit on the computer which, I think, sopos plus Unhackme were able to eliminate. Anyway here's today's Hijack this log. I'll attach it as a text file as well since that may be easier to read.
Thanks for your help!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:05:06 AM, on 11/5/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\University of Arizona Software\U of A VPN Client\cvpnd.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\cryptainersrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Common Files\Research In Motion\RIMDeviceManager\RIMDeviceManager.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

http://www.gateway.com/g/sidepanel.h...s=PTB&M=M685-E
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: (no name) - AutorunsDisabled - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common

Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton

360\Engine\3.5.2.11\IPSBHO.DLL
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: ShimHelper Class - {776BAD77-F558-4692-B692-43AFDCFF0320} - C:\Program Files\browserhighlighter\Shim.dll
O2 - BHO:
- {79CEEA4E-C231-4614-9E3B-53B2A02F39B7} - C:\Program Files\comcasttb\comcastdx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google

Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program

Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google

Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program

Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program

Files\Yahoo!\Companion\Installs\cpn4\YTSingleInstance.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O3 - Toolbar: Comcast Toolbar - {79CEEA4E-C231-4614-9E3B-53B2A02F39B7} - C:\Program Files\comcasttb\comcastdx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: TeleNav - {02818a03-790c-4dc1-b92b-85a79d635dfa} - C:\WINDOWS\system32\telenav-ie.htm
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web

Printing\hpswp_extensions.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet

Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: The Browser Highlighter - {5FA99BFF-0D30-40a0-9E76-0B4877E2C1D0} - C:\Program Files\browserhighlighter\Shim.dll

(HKCU)
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

http://www.update.microsoft.com/wind...?1201562111109
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -

http://www.update.microsoft.com/micr...?1201562203718
O16 - DPF: {9C0B28E0-FCF4-40B5-ABD2-D223EA7AF839} (MyTN.AddressBookImporter) - http://my.telenav.com/mytn/MyTN.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -

http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O18 - Protocol: AutorunsDisabled - (no CLSID) - (no file)
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O20 - AppInit_DLLs: sockspy.dll C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements

3.0\PhotoshopElementsFileAgent.exe
O23 - Service: Comcast AntiSpyware (AntiSpywareService) - Unknown owner - C:\Program

Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device

Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite

Backup\carboniteservice.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\University of Arizona Software\U of A

VPN Client\cvpnd.exe
O23 - Service: Cypherix service (cypherixservice) - Cypherix Software (India) Pvt. Ltd. - C:\WINDOWS\SYSTEM32\cypherixsrv.exe
O23 - Service: Google Desktop Manager 5.9.909.30391 (GoogleDesktopManager-093009-130223) - Google - C:\Program Files\Google\Google

Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common

Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update

Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: JTVNCProxy (JTVNCProxy_10.0) - Unknown owner - C:\Program Files\Freedom Scientific\JAWS\10.0\JTVNCProxy.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop

Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Cryptainer service (ssoftservice) - Cypherix Software (India) Pvt. Ltd. - C:\WINDOWS\SYSTEM32\cryptainersrv.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O24 - Desktop Component AutorunsDisabled: (no name) - (no file)

--
End of file - 14395 bytes

Hi again :).

Please re-run hijackthis again, select Do a system scan and save a logfile. When notepad opens, go to the Format Tab and de-select Word Wrap.
Highlight the entire text and post the log back here.

Download Malwarebytes' Anti-Malware (http://www.majorgeeks.com/Malwarebyt...are_d5756.html) to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Download the update from here if you have problems.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Make sure that you restart the computer.

Crunchie--
sorry about the wordwrap! here's the log again (below) without it.
off to pick up my kids, will download and run the other stuff you suggest this evening.
thank you!!
Tenney

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:07:56 PM, on 11/5/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\University of Arizona Software\U of A VPN Client\cvpnd.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\cryptainersrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Common Files\Research In Motion\RIMDeviceManager\RIMDeviceManager.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\WINDOWS\system32\cypherixsrv.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.h...s=PTB&M=M685-E
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: (no name) - AutorunsDisabled - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.5.2.11\IPSBHO.DLL
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: ShimHelper Class - {776BAD77-F558-4692-B692-43AFDCFF0320} - C:\Program Files\browserhighlighter\Shim.dll
O2 - BHO:
- {79CEEA4E-C231-4614-9E3B-53B2A02F39B7} - C:\Program Files\comcasttb\comcastdx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\YTSingleInstance.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn4\yt.dll
O3 - Toolbar: Comcast Toolbar - {79CEEA4E-C231-4614-9E3B-53B2A02F39B7} - C:\Program Files\comcasttb\comcastdx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - AutorunsDisabled - (no file)
O9 - Extra button: TeleNav - {02818a03-790c-4dc1-b92b-85a79d635dfa} - C:\WINDOWS\system32\telenav-ie.htm
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: The Browser Highlighter - {5FA99BFF-0D30-40a0-9E76-0B4877E2C1D0} - C:\Program Files\browserhighlighter\Shim.dll (HKCU)
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1201562111109
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1201562203718
O16 - DPF: {9C0B28E0-FCF4-40B5-ABD2-D223EA7AF839} (MyTN.AddressBookImporter) - http://my.telenav.com/mytn/MyTN.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O18 - Protocol: AutorunsDisabled - (no CLSID) - (no file)
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.5.2.11\coIEPlg.dll
O20 - AppInit_DLLs: sockspy.dll C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: Comcast AntiSpyware (AntiSpywareService) - Unknown owner - C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: CarboniteService - Carbonite, Inc. (www.carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\University of Arizona Software\U of A VPN Client\cvpnd.exe
O23 - Service: Cypherix service (cypherixservice) - Cypherix Software (India) Pvt. Ltd. - C:\WINDOWS\SYSTEM32\cypherixsrv.exe
O23 - Service: Google Desktop Manager 5.9.909.30391 (GoogleDesktopManager-093009-130223) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: JTVNCProxy (JTVNCProxy_10.0) - Unknown owner - C:\Program Files\Freedom Scientific\JAWS\10.0\JTVNCProxy.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.5.2.11\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Cryptainer service (ssoftservice) - Cypherix Software (India) Pvt. Ltd. - C:\WINDOWS\SYSTEM32\cryptainersrv.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O24 - Desktop Component AutorunsDisabled: (no name) - (no file)

--
End of file - 14432 bytes

Nothing in the hijackthis log but a little cleaning.

Can you please do the following.

===============

Scan with HijackThis and then place a check next to all the following, if present:


O2 - BHO: (no name) - AutorunsDisabled - (no file)

O9 - Extra button: (no name) - AutorunsDisabled - (no file)

O18 - Protocol: AutorunsDisabled - (no CLSID) - (no file)


Now, close all instances of Internet Explorer and any other windows you have open except HiJackThis, click "Fix checked".

===============

Awaiting your MBA-M log.

Thanks Crunchie! Will follow your directions for Hijack This steps in a few minutes. Meanwhile ere's my mbam log:

Malwarebytes' Anti-Malware 1.41
Database version: 3108
Windows 5.1.2600 Service Pack 3

11/6/2009 10:57:58 AM
mbam-log-2009-11-06 (10-57-58).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 320197
Time elapsed: 17 hour(s), 22 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Tenney Nathanson\Desktop\Security updates for Microsoft XML Core Services 4_0 Service Pack 2 may repeatedly appear in the update list on Microsoft Update or on Windows Update.mht (Rogue.Link) -> Quarantined and deleted successfully.

Crunchie,

does my mba-m log look ok? I cleaned a couple of things it found.

computer is still pretty slow at shutting down, still doing that roughly two minute delay between when I do start > shut down and when it gives me the shutdown options.

thanks!

Tenney

Sorry, I never got notification of your reply.
When was the last time the pc was reformatted? A lot of things can happen that will cause slow-downs and there is nothing like a fresh start :).
If the pc works ok in between startup and shutdown, I would not worry.

Thanks Crunchie.

The laptop is not quite two years old and I've avoided burning it down to the ground and starting over so far, though the motherboard expired last summer and the tech guys in my dept put in a new one (but the slowdown I've described is very recent).

I think I like your "finally, oh well" approach to it: it's not worth re-doing the whole installation to make it start up and shut down faster. So I guess I'll not worry about it and fiddle occasionally--reducing startups seemed to help for a couple days, anyway.

Will probably bother you w more major stuff in awhile--have 4 kid computers where I generally DO just reformat and start over, but maybe I can avoid that with a workaround sometimes.

Have a good week,

Tenney