Trying to install/uninstall AnyMeeting

Per your initial post, you would take ownership of the <User>\Appdata\Roaming folder.

Revo might have missed some of the registry entries also. It couldn;t hurt to try a search for AnyMeeting entries.

Not exactly sure what i am doing. I am the only user so taking ownership, i tried as an administrator.
Then, i tried to remove the program that shows, still in the Add/Remove program, but i still get the same error.

What happens when you try to install the new version? If you get an error, post a screen capture of it.

Better than an image, i did a little screencast. Hopefully it will illustrate the issue.
http://screencast.com/t/4ExvncSxYj8

This looks like the same problem you had last year:

http://discussions.virtualdr.com/sho...-KEY&p=1476351

Did you ever get it resolved then? If so, how?

If the program is still showing up as installed, then there must still be files and registry entries remaining. You may have to manually remove those to get the installer to work again. Also, the error message that the installer is getting indicates that the file:
C:\Users\Users\AppData\Local\Temp\IXPOOO.TM~\CNW_Plugin_Setup.msi
cannot be found. That might be helpful to the AnyMeeting support personnel.

Yes, it is a similar issue than last year (although the error message is slightly different). The only way it was fixed is when they had another version of the app which was able to get installed over the "misbehaving" one. Until that point, i could not use it on my computer, while it was still installed on my laptop, however, this time, i have the same issue on the laptop so i just can't use their platform.

I'll forward the screencast to them. Hopefully it will help.
I'll update this thread if i get a solution so others might benefit too.
They are supposed to do a remote session tonight. Crossing fingers!

Since
C:\Users\Users\AppData\Local\Temp\IXPOOO.TM~\CNW_Plugin_Setup.msi
is in a temp folder, cleaning it out should not cause any problems.
Definitely a goof up!

I wonder if putting it back (from the recycle bin) would help! ??

It couldn't hurt to try, but I am betting you will get the error you had in last year's thread.

Well, it turned the tech support had to do a remote session (on BOTH my computers as the problem was the same). I was not able to follow everything they did, but they used the Fix it program. When i asked what was the issue, i was told there was an issue with the roaming folder, as if my computers didn't want anything installed in there. I don't know what it means, but i was told it was rare, and even rarer to happen to BOTH my computers.

In any case, they got it fixed and it is now working fine on both computers.
Thanks for your time in trying to help.

Thanks for the update. As I suspected, they probably performed a "Take Ownership" process on the Roaming folder, as that is what the error message was indicating as the likely cause.

Well, it turned out their tech support staff installed AnyMeeting correctly on both the laptop and the desktop. It went well until i had to reboot both computers. From that point, the AnyMeeting app was nowhere to be found. I still can't install it, even though it does not show as installed in the Add/Remove program. It is not in the Start programs, it is nowhere.

I contacted them and they could not figure out why it just vanished (from both computers too!). They had me run a scan of the computer and suspected an anti-virus was affecting AnyMeeting app, but i don't have Norton, ESET or such. I only have Windows Security Essential. But from the scan log they saw i had Spybot (probably installed from a recommendation here). I didn't have it set up for live protection but still tried to remove it. It seemed to work but the AnyMeeting is still not installing.

They suggested i used REVO to uninstall Spybot completely, but REVO has a trial period that i have expired. Do you know of anything else i could use to do as REVO would have done?

Thanks

Are you still getting the same error message as before? If so, it would indicate that you still don't have permission to access the folder that AnyMeeting needs.

I still have the same error about the Windows Installer.

Strangely, someone DID install it and i was able to use it but it just vanished after a reboot. So where would it be? I have no idea.

I found that it is installing ok on another user that has admin privileges, but then, i would have to reinstall programs on that user account. Is there a way to change my current user account to an admin one? Maybe that would solve it?

If the user account you are using is NOT an Administrator account, that could be why you can't install AnyMeeting. Below is a link with info on how to change this. You can change it back later once you get the software installed. Note: If, during the Install process, you are asked it you want to install this software for All Users, you should probably say Yes.

http://www.sevenforums.com/tutorials...pe-change.html