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Update your Java version here: http://www.java.com/en/download/installed.jsp
Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.
Now, we need to remove old Java version and its remnants...
Download JavaRa to your desktop and unzip it to its own folder
- Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
- Accept any prompts.
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Run OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
Code:
:OTL
O4 - Startup: C:\Documents and Settings\Linda\Start Menu\Programs\Startup\Comcast Universal Caller ID.lnk = C:\Program Files\Comcast Universal Caller ID\Comcast Universal Caller ID.exe File not found
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
O16 - DPF: vzTCPConfig https://essentialsandextras.verizon....zTCPConfig.CAB (Reg Error: Key error.)
[2 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]
[2008/05/10 06:08:05 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Viewpoint
:Services
:Reg
:Files
:Commands
[purity]
[emptytemp]
[emptyflash]
[Reboot]
- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
- You will get a log that shows the results of the fix. Please post it.
- Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
