OK Great
here is the minidump
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OK Great
here is the minidump
All crashes come from mcdbus.sys file, which is MagicISO SCSI Host Controller.
Do you have MagicISO installed, running as a startup?
I have two programs named MagicISO installed. One is a trial version of their software which barns ISO files. The other program named MagicISO is their freeware virtual drive. It lets you mount files on your hard drive as if they were on a DVD. That second program starts automatically and resides in the system tray. But I go to the system tray and right click for it to exit. So should I uninstall both these programs.
p.s.
Ok this is weird the MagicISO virtual disk program is named MagicDisc and for whatever reason I am not finding it in the control panel uninstall. I mean the uninstall which is part of Windows. Should I look for another uninstall program. Do you think this virtual disk must be the problem?I have uninstalled MagicISO. Should I just leave it this way for a while and see what happens?
Look into the program folder as the uninstaller is in there lots of times.
Yes Train - the uninstall of Magicdisc was in the program folder. And I did get another blue screen crash shortly after I got back to my computer according to the minidump dates and times. I uninstalled the Magicdisc program. Thanks all, for all the help I have got on this thread so far. I have included a new zip updates to the minidump files. I do not know how arduous it would be for you to take another look. But if you did not think it is worth taking another look at this point, I will continue to update you on what's happening with my computer. Hopefully that will be it.
Both errors came from very same driver - mcdbus.sys
I assume, at this point, you tried to get rid of PowerISO as much, as you could, correct?
I suspect, this is where the above driver comes from. Judging from the type of program, it probably builds itself pretty deep into Windows structure, and it may leave some leftovers, even if uninstalled.Quote:
The other program named MagicISO is their freeware virtual drive
Download Autoruns for Windows: http://technet.microsoft.com/en-us/s.../bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Click Options, then Hide Microsoft Entries.
Click File, then Refresh.
Go File>Export As, and save AutoRuns.txt file to know location.
Attach AutoRuns.txt file to your next reply.
OK Broni - it seems that I as you are have been getting a little careless with these funny program names. The original program I installed was named MagicISO which went I referred to their freeware virtual drive program I didn't consistently called it Magicdisc, but that was the name of it. PowerISO I have not been talking about, but I can see how this is an equivalent name to MagicISO. Well at any rate I have gotten rid of both MagicISO and Magicdisc as best as one can using the Microsoft removal tools included with Windows. And a utility for removing the Magicdisc program in the Magicdisc folder with in the Program files (x86) folder.
I have included the link below of that file autoruns.exe. Which I prepared per your instructions. I hope this will help you help me get rid of any ghost of the programs I have tried to remove.
Do you or anybody think it's a good practice to stay away from virtual drives or are there some manufacturers so good one should not worry about their virtual drive?
First, I apologize for my typo. I meant MagicISO, not PowerISO.
I wouldn't generalize. I use both, PowerISO, and MagicISO with no problem. Most likely, your program simply got corrupted.Quote:
Do you or anybody think it's a good practice to stay away from virtual drives or are there some manufacturers so good one should not worry about their virtual drive?
As I can see from Autoruns, even after uninstalling the program, you still have one service running.
Run Autoruns again, scroll down to HKLM\System\CurrentControlSet\Services section, and UN-check following line:
- mcdbus MagicISO SCSI Host Controller MagicISO, Inc. c:\windows\system32\drivers\mcdbus.sys
This should take care of your problem.
Broni - many thanks as my computer is seeming stable now.
Even before I did your final step I did not get a blue screen crash. And now that I have performed the final step you recommended I still haven not crashed for over 24 hours of the computer being turned on.
I do have some questions about your process if you can indulge me though? Attached is another saved autoruns which is after a restart to see if unchecking the check mark next to mcdbus would eliminate that file and it appears that it doesn't. It merely stops the process from running but the process file remains on my computer. An exact copy of what is on the autoruns file at that point is "mcdbus MagicISO SCSI Host Controller MagicISO, Inc. c:\windows\system32\drivers\mcdbus.sys" so even though there is no checkmark there the path to file remains. Is it safe to follow that path to that file and delete it? I am also seeing other things on that autoruns file which I am wondering why you did not ask me to do anything about. For instance another exact quote from the autoruns file is this "MagicISO File not found: C:\Program Files (x86)\MagicISO\misosh64.dll" something like this can be found three times in this autoruns file which indicates there is still a process running looking for these files. Is it very hard and not worth trying to find this process?
I am also wondering if there are other useless processes running on my computer which might be eliminated and if so how to avoid having useless processes on my computer in the future.
Since this thread and my computer has copies of the files you looked at to help me a eliminate my problem I thought I might see if I could trace your steps but it is proving very difficult. I go to a Microsoft page entitled "How to read the small memory dump files that Windows creates for debugging" there it links you to debugging software which I install on my computer, but as of now I have not found the program on my computer which will let me run these minidump files on my computer. Could you share your process with me if it is not too complicated? Or is there a page you might link me to which is more understandable than the one I have found.
Many thanks again
Marc
What we did, we simply disabled the service, just to see, if it'll eliminate the error.
Now, to get rid of all leftovers, you need to perform few more steps.
1. Removing service...
Go Start>Run (Vista users - "Start search"), type in:
cmd
Click OK (Vista users - hold CTRL, and SHIFT keys, press Enter).
Command Prompt window will open.
Type in:
sc delete mcdbus
Press Enter.
Wait for confirmation.
Restart computer.
Now, it should be gone.
2. Make sure, MagicISO folder is deleted from C:\Program Files (x86) folder.
Make sure, mcdbus.sys is deleted from c:\windows\system32\drivers folder.
3. Go Start, and in "Start search" type in:
regedit
Hold CTRL, and SHIFT, press Enter.
Registry Editor will open.
Navigate to:
HKLM\Software\Classes\*\ShellEx\ContextMenuHandlers
Right click on MagicISO sub-key, click Delete
Navigate to:
HKLM\Software\Classes\Directory\ShellEx\ContextMenuHandlers
Delete MagicISO sub-key.
Navigate to:
HKLM\Software\Classes\Folder\ShellEx\ContextMenuHandlers
Delete MagicISO sub-key.
4.It's time consuming process, and it won't bring much of an improvement to your computer. If you want to carefully play with it, your best bet is here: http://www.blackviper.com/Quote:
I am also wondering if there are other useless processes running on my computer which might be eliminated and if so how to avoid having useless processes on my computer in the future.
5. Regarding dump files...
Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
It'll show you most of the BSODs info, you usually need to diagnose the problem.
OKQuote:
Originally Posted by Broni
yes I remember that one.
But I mean what program will open minidump files on a 64-bit Vista operating system?
See, if WhoCrashed: http://www.resplendence.com/whocrashed will work.
If not, you'll have to read them manually, using WinDbg
Just tried step number 1 from two posts above and got the following.
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\marc>sc delete mcdbus
[SC] OpenService FAILED 5:
Access is denied.
C:\Users\marc>
That's a direct paste of what I got in that dos type window.
Any ideas on what I should do now?
The service must be running then.
Start with this command
sc stop mcdbus
Press Enter.
Wait for the service to be stopped, and then go with "delete" command.
What happens is very similar. See below.
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\marc>sc stop mcdbus
[SC] OpenService FAILED 5:
Access is denied.
C:\Users\marc>