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Ski has give you some great suggestions for getting your reinstallation going. He forgot one one important thing - install the win98 cd to you C; drive in its own directory (win 98). This simplifies and speeds up future installations that need the win cd because you dont have to keep switching cd's. I once installed asomething that would have required 3 switches between the installation program and my 98 cd. It also saves wear and tear on it, as well as having to have it near by.
Good Luck - Andrew
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Thanks for the info and suggestions. Will try this as soon as we get home from work tonight and will post back tomorrow with the good news I hope. We have always gotten great information from this site!
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Well, we followed the instructions and we got a message that said the file had been extracted, so we tried to install the program for the modem again and got the same message
The HXFSETUP.EXE file is linked to missing export
MFC42.DLL:6874
We tried to extract the file several times and still got the same message. We bought a Diamond Supra Max Modem. We have no clue. Someone told us the processor may be bad. (AMD 400, I think) Does that make sense? Would a bad processor stop us from installing programs and cause all the freezes we have had lately? We are about ready to just buy a whole new system! We are open for any other suggestions. Thanks so much for the help so far.
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Go to start/Find/Files or Folders, and see if that file shows up on your C drive.
If it does, then do a ScanDisk and a defragment.
If still no luck with the modem, then I suggest returning it for a different one.
Freezing problems can be caused by a bad processor, and also by other bad hardware.
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Thanks Ski. Will try that after work today. May be Monday before I can post back unless we can get it to work.
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Ok. Got the computer up and running, got on line etc. Then installed office 2000 and nortons and it crashed! Told us some dll files were corrupt. Then we got a message to repair files and we said yes. That is when everything was deleted. Got win 98 re-installed and got on line and so far so good. Scared now to install office 2000 or nortons. Have reformatted the hard drive and installed/reinstalled win98 a total of 4 times during this whole mess. Also got the modem to work by trial and error, doing the things you suggested, some things other folks suggested and almost right the opposite of the directions. But it works now. I know we need the nortons, but scared to install what with all the bad luck we have had...We will get a new system in the next couple months, but for now this one works. Thanks for all your help.
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Not uncommon for nortons. But, you need a antivirus, so here one.
Get Your AVG For Free
Lots of folks swear by it.
I use eTrust with housecall as a backup.
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Norton's the biggest mistake was installing it, and the best thing I ever did was get rid of the whole mess. Yip I got tied up in that whole Norton's thing years ago and am really upset at wasting so much money on a program that constantly SLOWED DOWN everything. The anti virus program was the worst. The sure bet safe double file extractor was a bust, found out the hard way when it told me I could delete a bunch of quadriplicate DLL's and shut everything down, I even double checked the dates and file sizes. I like PcCillin by Trend for my antivirus. Updates automatically on it's own, while letting you continu w/ your work. You als get weekly newsletters describing the latest viruses etc. - Andrew
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Thanks guys. I did not really like mcaffee but we do use nortons at work and no problems. Had heard of the others but never tried it. I did use the house call about once per week with the mcaffee...just did not trust it for some reason. It was a part of 98plus and not something we installed. Have nothing at this point, but will check out your suggestions. Thanks.
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You may also want to perform a thorough ScanDisk of the entire hard drive's surface, considering the number of corrupted files you're getting during software installations.
If it comes back with a lot of bad sectors, then consider replacing the drive.
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Thanks Ski. I think he did that over the weekend and it was ok. But can't hurt to do another one. We had thought about getting a new drive, but our system is about 5 years old, so maybe a total upgrade or new one is on tap. So far all is working ok. We have some other installations to do, so it may crash again. We are still debating on purchasing a new system and trying to decide just what we want on it. Thanks for everyone's help.
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One quick suggestion after watching this thread develop...
NAV 2003 is WAY, WAY, WAY faster than the previous versions. ALWAYS, when possible, install M$ Office suite(s) BEFORE installing NAV. Not only does NAV sometimes cause problems with M$ installs (I have no idea why), but if you want automatic email scanning and protection, NAV wants to see those email accounts already setup and operational when NAV installs.
I also am afraid of many of the "optimization" tools in Norton Systemworks, and won't use them for those reasons, but I personally wouldn't want to live without NAV.
Good luck!
:D
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We had installed office first and had the email already set up, then installed NAV, that is when we got the errors about corrupt dll's. So we were not sure if it was office or NAV that caused the last crash. All I know is it asked us if we wanted to repair the corupt files and when we said yes, it deleted EVERYTHING win98 included! We have no problems with NAV at work and I know several others who do not have problems with it, but we were sort of gun shy after having to start over again. So we will install one or the other tonight and see what happens. Thanks for the input.
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Ok, we still have problems after all the re-installs. No crashes yet so far, but we get an error, not sure exactly what it says, but kernel 32 dll, the an illegal operation error message. We used to get the kernel 32 dll a lot on netscape, now it is even when we are not online. Last night got it trying to play solitare. Also, sometimes the computer will just shut down and resart by itself. Any suggestions on what that could be? We are still trying to decide on a new system and thought we could get this one to work until we found one.
Another question, I use win 98 se and I need to organize the favorites, but how? I know on ours at home we right clicked and sorted by name. At work I do not have that feature. Anyone know how to do that? Thanks.
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Kernel32.dll errors happening with different applications coupled with rebooting are most likely caused either by overheating, bad memory, and/or a bad power supply.
To check if it's an overheating problem, remove the computer's case and run an external fan blowing on it.
If that fixes things, then make sure all fans are running incl. the PS fan(s), there is no internal dust build-up(especially on all of the cooling fans' blades), the vents are unobstructed, and the cables and wires are not obstructing any fan's ariflow.
If these are ok, then consider installing an extra case fan or two(recommended locations are upper rear and lower front of the case).
You may also want to remove the CPU's heatsink, clean off the old thermal compound with a credit card and high purity alcohol and apply new compound(Arctic 3 is the best stuff to use).
If the external fan does not help, then have the power supply's leads checked with a voltmeter where they connect to the MB.
Check the leads at the rear of the PS connector with that connector inserted into the MB connector, and the computer turned on.
You should get the following voltages-
Yellow wire and black wire: +12 volts
Red " " " " : +5 volts
Orange " " " " : +3.3 volts
If you do not get these readings or close to them, then replace the PS.
If the PS is ok, then check the following for troubleshooting the memory:
http://aumha.org/a/kernel32.htm
Did you look for the 'Sort by Name' option for your Favorites in the Start menu?
