From the OnTrack FAQs
How do I overcome BIOS related difficulties using Disk Manager?
Answer
Incorrect BIOS settings can lead to installation problems. Sometimes seeing a drive size as smaller than full capacity, not seeing the drive at all, or being unable to install Disk Manager’s DDO can be a result of BIOS configuration. Ontrack Engineers try to develop software for all computer systems, but with the vast number of unique computer BIOS, there will be a few cases when it is not possible use a drive to full capacity beyond the BIOS limitations. One safe fallback procedure in these cases is to use the drive as the BIOS recognizes it (at the truncated value). There are several suggestions that can be implemented to provide a compatible BIOS environment for a new drive beyond the capabilities of your BIOS.
General process:
Try the following procedures. When running the latest versions of Disk Manager, if one BIOS setting doesn't work, try the next suggestion. If nothing works, call the support line after you have made attempts to proceed normally. Sometimes if there is a difficulty on one channel (Primary channel or Secondary channel) try the other. Do not try to add an IDE drive as Slave to a CDROM.
BIOS setting alternatives for a IDE/EIDE/Fast-ATA drive installation:
- 1. Set the BIOS to AUTO for the new drive. Often, this is the best first attempt. In many cases, if this succeeds, no Dynamic Drive Overlay (DDO) will be needed for full capacity. Note: A few systems require the BIOS drive detection feature to be manually initiated.
2. Try to set the drive as USER instead of AUTO. Set the Mode to NORMAL (or disable LBA) and use 1024 cylinders, 16 heads, and 63 sectors. Disable PIO (or set it to 2), and disable 32 Bit Access. These function may be in Advanced BIOS Menu functions or Chipset, Plug and Play, or Peripheral settings.
3. Try to set the drive to NOT INSTALLED. Even though the BIOS does not acknowledge the drive, Disk Manager may be able to install the drive to full capacity.
Some BIOS’ settings may not allow changing or user access without a special boot diskette (like the Compaq Diagnostic diskette), or may need special keystrokes at various points of the boot process. Before contacting the motherboard or computer system manufacturer for BIOS access procedures, try common keys such as DEL, F1, F2, F10, CTRL-ALT ESC, CTRL-ALT ENTER, CTRL-ALT T, CTRL-ALT S, CTRL-ALT SHIFT S. In a few cases, the motherboard manufacture has tried to automate the BIOS so no access is possible (or Auto-detect features cannot be disabled). So long as the drive to be installed does not exceed the BIOS limitation, this totally automated BIOS is a very good BIOS. It is very difficult, or sometimes impossible to work with when the drive exceeds a totally automated BIOS drive size limit. Again, a safe procedure when nothing else works is to use the drive as the BIOS recognizes it (at the truncated value). Another alternative to installation restraints is a new, intelligent IDE card instead of native BIOS for attaching the hard drive.