printing problem with Outlook Express

In our company we recently started with e-mail. We work with IE4.0 and
Outlook Express. Printing mails seems not to be possible with most printers
under Win 3.11. I myself work with Win95 and have no problems, but my
colleagues still work with 3.11 and only get the heather of the document,
not the text. I succeeded in printing everything with a Nashuatec
laserprinter, but HP deskjet does not and neither do OKI and Ricoh
laserprinters.
Has anyone had the same problem?
Thank you for helping me.