Insufficient access to a KEY?

I have been trying to install an app from AnyMeeting. However, it does not let me.
I had a session with Broni to clean my computer of some garbage which i thought might have been the cause of some little issues. Apparently it was not but now, when i try to install that app from AnyMeeeting, i am getting this error message:

Could not open key
HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@cnw.com/cnwplugin.
Verify that you have sufficient access to that key, or contact your support personal

First, Mozilla is not my default browser. It was even closed.
Second, i tried to run it as administrator, with the exact same result.
Finally, when i installed it on my laptop, which is also a Window 7 installation but a 32-bit machine, it worked fine and installed correctly without any error message.

Any idea would be causing that?

Links on how to regain access to a registry key:

http://support.microsoft.com/kb/327507

http://answers.microsoft.com/en-us/w...e-89637e0dacae

OK, trying to first backup the Registry, i am following the instructions here:
http://support.microsoft.com/kb/322756

but i am already stuck as i can't find the "correct" one on this step:
In Registry Editor, locate and click the registry key or subkey that you want to back up.

Can someone help?

In Windows 7, click the Start orb, type in regedit and press [Enter]. In the left panel of regedit, click Computer (all the way up at the top left), now click File > Export..., select a folder where you want to save the file, type in a filename (such as "registry_complete_20141102.reg") and click the Save button.

Maybe a silly question, but which file do i need to save? I cannot find this one:
HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@cnw.com/cnwplugin.

Maybe it is part of something else?

Nevermind, i misread (to early!)
Thanks.

In the instructions given in one of those links, it refers to this key:

HKEY_CLASSES_ROOT\Component Categories\{62C8FE65-4EBB-45e7-B440-6E39B2CDBF29}

Since the message i get shows this one:
HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins\@cnw.com/cnwplugin

i am not sure what i am looking for.

What do you see in HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins? I see nothing here, in spite of having Mozilla Plugins.

What do you see in HKEY_CLASSES_ROOT\Component Categories\{62C8FE65-4EBB-45e7-B440-6E39B2CDBF29}? I see:

Code:

---

(Default) REG_SZ (value not set)
0        REG_SZ .NET Category

---

I see various things in the Mozillaplugin folder:
@adobe.com...
@garmin.com...
@java.com...
@lastpass...
@microsoft...
@wacom...

In the other one, i see the same thing you see.

So what happens if you add a:

@cnw.com/cnwplugin.

in there?

Hum..if i add it where??
(i am worried about playing in those keys!)

Add it in to your Mozillaplugin folder where your other "@whatever"'s are. But not until you have a backup of your HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins key of course.

I will really sound like a lost cause but all those other @something are folders with stuff in them. Do i just add another folder with @cnw.com/cnwplugin with nothing in it?

In Windows 7, click the Start orb, type appwiz.cpl and press [Enter]. If you see "AnyMeeting" in there, right-click it and select Uninstall. Then reboot and try to install the latest version of AnyMeeting again.

Let us know what happens ...

I get the same error message that it cannot access that Key. I guess it needs it to install but also to uninstall.
I have rebooted (no choice as we had a power failure) and i get the same error.

Highlight everything in the following Code box:

Code:

---

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins]

[HKEY_LOCAL_MACHINE\SOFTWARE\MozillaPlugins]\@cnw.com/cnwplugin]
"Path"="C:\\Program Files (x86)\\AnyMeeting Plug-in\\npcnwplugin.dll"

---

and press [Ctrl][C] to copy it. Click the Windows' Start orb, type in notepad.exe and press [Enter]. Click once in that Notepad window then press [Ctrl][V] to paste in what you copied. If there is not a blank (empty) line at the bottom of what you just pasted in, place your cursor at the end of the last line line of text and then press [Enter] once so that there is at least one blank line. Press [Ctrl][S] to open the Save box, select the Desktop icon in the left pane, type in crwplugin.reg into the "File name:" box, change the "Save as type:" from "Text Documents (*.txt)" to "All Files (*.*)" and then click the "Save" button. Right-click the new "crwplugin.reg" file now on your Desktop, select Merge and then click Yes. With any luck you should now have a @cnw.com entry in the HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins key in your Registry.

Note that I have no way to determine if adding this entry to your Registry is going to actually solve your problem. But, I do have my fingers crossed. ;)

PS - Don't forget to back up that "HKEY_LOCAL_MACHINE32\SOFTWARE\MozillaPlugins" before making any changes to it.