Printable View
I have an Acer Aspire 5735 (fixing for a friend). The Windows OS was freezing so decided to use the recovery partition to restore it to factory defaults. The recovery process is hanging at 26%. The mouse is still moveable at this stage. Has anyone seen a similar issue and can advise? In the interim I'm trying some hard disk testing tools from a Hiren's Bootable USB.
UPDATE: HDD Diag tools showing Bad Sectors and is marking/fixing them. Will retry recovery process once HDD Diag tool finishes.
These usually do not fix anything. In fact, it usually messes up the drive so you can't retrieve any into off of it. I suggest you replace your friend's hard drive.Quote:
HDD Diag tools showing Bad Sectors and is marking/fixing them
replace the drive. you'll just be wasting your time trying to do a restore on a bad drive.Quote:
UPDATE: HDD Diag tools showing Bad Sectors and is marking/fixing them
I need to restore the OS via Acer's eRecovery process. Then burn the recovery image to DVD. He'll then be in a position to purchase a new drive and then re-run the recovery process (via DVD). He doesn't have the money to purchase a new OS.
If you let the harddrive manufacturer's software attempt to the fix the drive be prepared that it won't work after the fix.
That's why they are supposed to create the recovery media BEFORE a problem occurs. Oh well.
If anything, you can request/purchase a recovery set from Acer.
http://www.acerstore.com.au/acer/store/