[Inactive] 36 Trojans and counting...
The other user of the HP laptop attempted to download what they thought was a "valid free anti-virus program", however, it was the just the opposite...it was a virus/trojan/malware.
Since, the "download" the laptop is congested with pop-ups including a yellow colored "Jing Update". In addition, I am now getting another pop-up showing up as a reminder that states the "pc is not running a geniune copy of Windows" (even though it has the same OS that came with it when it was originally purchased).
After several reboots and starting in safe mode I was able to download COMODO anti-virus, and as of last scan there were over 36 TROJANS and other MALWARE programs detected (and now deleted).
I have completed the additional other steps for this forum (see additional posts).
Any assistance with this matter is greatly appreciated...