Kaspersky Internet Security 2012 won't install

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September 25th, 2012, 10:43 PM
mike2rc

Kaspersky Internet Security 2012 won't install

I bought Kasp IS 2012 on sale off Amazon knowing it will update to 2013. I'm also running Windows 7 Home Premium 64 bit.

I spent hours last night trying to install it the CD. It never did ask for a serial key but started installing. It stopped at a compatibility issue. I did download the free KASP CapperKiller and it found nothing and tried again with no luck. I unistalled my old AV and disabled the Windows firewall. Still no luck.

I do have Malwarebytes Pro installed which is supposed to be compatible with all AV programs. It did catch 3 threats before I tried installing KASP.

I did reinstall MS Security Essentials to be covered. If KASP can't run with MWbytes, I'll have to send it back and just use MS Security Essentials.

Also, is Norton still a big drag on the CPU like it used to be? I did a trial with AVG IS 2013. It seems like it's full of useless "fix it" add-ons. I uninstalled it.

Any suggestions,
Mike
September 26th, 2012, 04:10 AM
Steve R Jones

Quote:

It stopped at a compatibility issue.

Probably need more detailed info on exactly what the error message said.
September 26th, 2012, 05:35 AM
mike2rc

The KASP error message said it was trying to disable incompatible files or programs. I let it go for an hour and nothing was happening...like it stuck in a Fortran loop. I can try again tomorrow and see the exact error message. I also disabled Windows Defender.

It looks like more people do use Kaspersky than Bitedefender.
September 26th, 2012, 10:00 AM
jdc2000

From what I have seen, Kaspersky does not get along with Malwarebytes.

I use Norton Internet Security (NOT Norton 360), and I have not experienced any significant performance issues with it.
September 26th, 2012, 06:29 PM
Shinma

Quote:

Originally Posted by mike2rc

I bought Kasp IS 2012 on sale off Amazon knowing it will update to 2013. I'm also running Windows 7 Home Premium 64 bit.

I spent hours last night trying to install it the CD...

Do not install from the retail CD.
You can download/install the current Kaspersky Internet Security 2013 from their website.
Click HERE
During the installation process,
Enter the key on the CD envelope when prompt appears.
September 26th, 2012, 09:20 PM
mike2rc

Thanks...I'll uninstall MS Security and do a download. I did think of that, maybe I got a corrupt KASP 2012 CD.
September 26th, 2012, 11:08 PM
Shinma

I don't think you ended up with a corrupt disc,
More likely that there was a conflict with one of the other security software. :(
September 27th, 2012, 01:28 AM
mike2rc

It looks like KASP 2012 and MWbytes Pro don't play well together. I had the same problem...KASP was trying remove incompatible software and nothing was happening.

I like MWbytes as it's caught a number of malicious files. Also Bitdefender 2012 shows mixed reviews in the forums which I take with a grain of salt. Maybe their 2013 version is better.

I think I'll stay with MS Security Essentials and MWB Pro for a while and see what happens. Security Essentials does a lousy job of upgrading on a frequent basis...I have to stay on top of it. Maybe the AVG free version does a better job but the "buy me" pop-ups are annoying.