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Hi,
I've been meaning to post this for some time now. Please let me know what info. you need.
I have a HP Photosmart 6280 All-In-One Printer. I don't know why, but it uninstalls itself from our laptops. Whiskey Tango Hotel? I'm clueless as to why this happens.
Any help much appreciated.
Thanks! :)
How is the printer connected to the laptops? USB or wireless? And which OS are you using?
HI PL,
Wireless, XP Pro on both Laptops.
Thanks,
I thought it would be wireless so I'm going to move this over to the networking section. Some one there would be able to help you figure it out rather than here where we deal with broken printers more so than wireless issues.
A quick search reveals others have had the same issue, but I have not seen any solutions as yet.
HP Expert Day - Sept. 20, '12: Your Chance to ASK THE EXPERTS!
Quote:
[ Edited ]
07-30-2012 04:03 PM - edited 07-30-2012 04:47 PM
Do you have questions using or setting up your notebook, desktop PC, or printer?
We’ll, we’ve got answers.
Experts will be on the notebook, desktop, and printer and all in ones boards ready to answer your questions from Thursday, September 20th 7:00am to Friday, September 21st 7:00am Pacific Daylight Time.
***
How the day works:
Come to the Forums and ask your questions. More than 250 experts will be on the Forums and will do their best to answer your questions and help you out. They may need to get some more information from you so please check the box "email me when someone replies." An online conversation will be born!
***
Why should you come to the Forums?
Whether you own an HP Envy notebook, Photosmart printer, or an HP home desktop computer, there has never been a better chance to learn about your product.
When do you have a chance to talk directly with the people who designed the product or wrote the manual for it?
This will be your opportunity to connect with the best and brightest minds at HP for free.
We’ll share our knowledge on the best ways to:
- Tweak your product to increase performance;
- Troubleshoot the issue you are having;
- Set up a Wireless network;
- Safeguard your PC from viruses and spyware;
- Choose the right power supply, upgrade your video card, or add the right amount of memory;
- Use the tools built into your product that can make it run better and fix common problems;
- Find out how upgrading to the latest Mountain Lion Mac OS release will affect print drivers;
- Ask pre-release questions about Windows 8.
And it’s FREE.
It doesn’t matter how old the product is or what it is connected to. We will do our best to help.
***
Expert Day will also be occurring on these forums:
- Enterprise Business Forum (September 20th from 7:00am to September 21st 7:00am PDT)
- Korean Forum (Date & Time TBD)
- Simplified Chinese Forum (Date & Time TBD)
***
Hope to see you on September 20th!
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution" ...
Thanks, I will have to try the HP Expert Day as it's been driving me crazy for quite a while now. Nothing quite like installing your printer and then having it mysteriously uninstall itself. Very strange! I will post back when I get an answer. Thanks again for the info.
The initial answer you get may be "Oh, that is a Windows problem", since I have seen Lenovo printers with the same issue. However, even if that is correct, HP should still be able to provide an answer as to why it is happening, and a solution to stop it from happening. If their support is unhelpful, you might think about mentioning that you might have to buy a different brand of printer of you can't get theirs working.
I can tell you that I have already strongly considered a different brand of printer...
Also, a friend of mine shot me some info. about "How to Fix Disappearing HP Printer Drivers -- Disable HP CUE Device Discovery Service" but I honestly have not had the time to do anything but glance at it yet, but it is on my "to do" list.
Have a nice day! :)
I went to the HP Experts Day Forum and thought I was getting somewhere, but I never got any more replies to my questions after around 11PM or so. If anyone has any suggestions, I'm open to them.
Thanks :)
Hi,
HP sent me a survey which I just completed. I let them know that when I was getting help, it was good help...but that no one ever responded to my last few posts on the HP Forum. Don't know if it will do any good or not, but you never know.
I'm in the market for a printer very soon. Bet you can guess that it won't be a HP... :rolleyes:
How often do you print photos on your printer? I use Brother printers for my needs. I have a black and white MFC laser unit (scan, fax, copy, print) and a color laser, as well as a label printer. The lasers have network interfaces so I can printer from any computer on the network. For photos I am looking for a decent dye-sublimation printer.
For black and white, I use a Brother laser.
Color graphics, I am now using a Epson Artisan 730.
JDC: I rarely print photos from the color printer. Heck, since it's rarely ever working, I can't even use black and white now...:mad:
Train: I have been thinking about a simple printer for just text.
Thanks guys! :)
Toner in a laser goes much farther than the ink in a inkjet and we do not run into the ink drying out and having to buy a new printer.