ERROR MSG AFTER UNFORCED SHUTDOWN AND REBOOT

Operating System new – server roles System Model

Acer Aspire 1410 v0.3117
Windows 7 Home Premium Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States)
Installed: 7/28/2012 12:54:09 PM
Processor a Main Circuit Board b
1.40 gigahertz Intel Core2 Solo
64 kilobyte primary memory cache
3072 kilobyte secondary memory cache
64-bit ready
Not hyper-threaded Board: Acer Base Board Product Name Base Board Version
Bus Clock: 800 megahertz
BIOS: INSYDE v0.3117 09/08/2009
new USB Storage Use in past 30 Days (mouse over last used for details) new Hosted Virtual Machines (mouse over name for details)
Last Used
SanDisk Cruzer, s/n 2005173800077940ED35, rev 1.26 8/17/2012 3:31:12 PM*
* Possibly used again before the reboot following this time.
None discovered
Drives new – drive encryption Memory Modules c,d
237.17 Gigabytes Usable Hard Drive Capacity
178.61 Gigabytes Hard Drive Free Space

TOSHIBA MK2555GSX [Hard drive] (250.06 GB) -- drive 0, s/n 69FLS5R7S, rev FG001J, SMART Status: Healthy 2976 Megabytes Usable Installed Memory

Slot 'DIMM0' has 2048 MB (serial number 76A9F203)
Slot 'DIMM2' has 2048 MB (serial number 71CC48D8)
Local Drive Volumes new – volume encryption

c: (NTFS on drive 0) 237.17 GB 178.61 GB free

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Was greeted with the following message when just now booting up:

"Windows has recovered from a serious error and has shut down."

Any help would be appreciated!

Thanks,

sbuxman

Below are the details of the error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9088
BCP1: 994CBB74
BCP2: 994CBB78
BCP3: 994CBB6C
BCP4: 994CBB70
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\090912-15880-01.dmp
C:\Users\sbuxman\AppData\Local\Temp\WER-31824-0.sysdata.xml

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If all required drivers were not installed after your stated format... stated at your other thread, error may be displayed.

All drivers were installed after the format b/c I used the 2 ACER-supplied CDs for the format, as I previously mentioned, so no help there.

I suspect an infection due to slowness and quirky "freezes." I'm currently running malwarebytes, but shouldn't I run it from a flash drive rather than the downloaded file to my desktop? Also, the other three steps in Broni's required tests before submitting further...which is the best way to go with this? I realize that it could be the battery--original since the purchase 2+ years ago, or a bad format about 6 weeks ago, but things had been running well until the webcam glitch mentioned in another post...I've (temporarily) given up on that, as I downloaded the correct Chicony drivers from ACER's website, but the cam still will not operate...but that's another issue.

Appreciate any help I can get with this...thanks : )

sbuxman

Quote:

---

Originally Posted by sbuxman

I'm currently running malwarebytes, but shouldn't I run it from a flash drive rather than the downloaded file to my desktop? Also, the other three steps in Broni's required tests before submitting further...which is the best way to go with this? ...

---

Best to follow Broni's instructions first.

OK thanks, and I'll post the results in the Preventative Medicine forum unless you say to put it here...

sbuxman

You're welcome.

Recommend posting the results wherever Broni asks, or expects you to post them.

Well, the ICU forum is closed to posts so I think the Preventative Med forum is the way to go, and I've posted there before, so here goes...thanks again.

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