safe mode problems

I am trying to log into safe mode and getting this error
"windows cannot connect to sens service". When I click ok it just logs off.
Trying to get there to fix granddaughters computer. It has that nasty Vista 2012 virus. This virus is going around fast. Cleaned 5 freinds of this so far

Guess I should let you know this is Vista

See if this helps:

http://www.laptopmacfix.com/laptop-t...s-7-vista.html

Yep I saw that fix but this virus will not let me get into dos mode