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all updates are current . but when i install SP1 i loose the ability to get email and get on the internet. when i remove SP 1, all is ok again.
has anyone heard of this problem? this is a weird one i think.:confused:
TIA for any direction you can give.:D
After you install SP1, go to the Command Prompt (click Start and type "cmd" into the search box), and type "ipconfig /all" without the quotes. Please post back what it says. If you want to output the results to a text file, use the syntax "ipconfig /all >ipconfig.txt" (change the filepath accordingly if you want the file placed elsewhere than the root folder of C: ).
thanks supersparks
it will be awhile till i get to that computer,it's a friend's computer,and a long distance drive. is there anything you could tell me in advance to look for or do ??
You want to see under "Ethernet adapter Local Area Connection":
Description: this should describe your NIC. If you don't see that, then there are hardware issues, or driver issues most likely.
IPv4 Address: this should be a valid address in the same subnet as the router. If your router has an address of 192.168.1.1, for example, then the IPv4 address should show as anywhere in the range 192.168.1.2 to 192.168.1.254. If not, then there are likely to be DHCP issues.
Subnet mask: For addresses in the 192.168.xxx.xxx range, this is usually set to 255.255.255.0
Default gateway: Should be the address of your router.
DNS Servers: This may be the address of your router, or it may show one or more IP addresses. If the latter, they need to be valid DNS server addresses. If in doubt, enter the OpenDNS addresses - 208.67.222.222 & 208.67.220.220
Very cool path SuperSparks, made me think for a second, but again very cool possible fix.............