[RESOLVED] Skype crashes upon restart

I've been trying to install the latest version of Skype and it installs OK but when I do a restart it stops working. This is from the Administrative event log. I ran sfc /scannow and all is OK. Windows 7 Pro 64 bit

Log Name: Application
Source: Application Error
Date: 1/31/2011 8:57:35 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Richard
Description:
Faulting application name: Skype.exe, version: 5.1.0.104, time stamp: 0x4d21d204
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b29c
Exception code: 0xc0000005
Fault offset: 0x00042349
Faulting process id: 0x86c
Faulting application start time: 0x01cbc15707691120
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 6fddb215-2d4a-11e0-b3b3-0026181a555a
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-01-31T14:57:35.000000000Z" />
<EventRecordID>25767</EventRecordID>
<Channel>Application</Channel>
<Computer>Richard</Computer>
<Security />
</System>
<EventData>
<Data>Skype.exe</Data>
<Data>5.1.0.104</Data>
<Data>4d21d204</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16559</Data>
<Data>4ba9b29c</Data>
<Data>c0000005</Data>
<Data>00042349</Data>
<Data>86c</Data>
<Data>01cbc15707691120</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>6fddb215-2d4a-11e0-b3b3-0026181a555a</Data>
</EventData>
</Event>
It says the faulting module is the ntdll.dll

That is almost certainly a red herring, ntdll errors usually are. Have you tried uninstalling and reinstalling Skype?

I've tried installing the version 5 numerous times with same results. I can install version 4.2.0.169 and it installs OK and restarts OK. The only thing I don't like about the version 4 is that when you close, it will minimize to the system try on the left side where quick launch is. There is a setting to uncheck to stop this but it doesn't work.

I've just noticed you are using a newer version than me - I have v 5.0.0.156 installed on Win7 x64, and there have been no problems at all with it. It might be worth seeing if you can download that version. There could be a bug with the very latest one.

I'll find it and give it a shot.

Well I installed that version and as soon as I tried to sign in it stopped working with the same event read out, ntdll.dll. Seems like the only version that will install is 4.2.0.169.

Hmmmmmmm. That's a bit of a puzzling one :confused: As it happens, I've installed Skype 5.x on 4 different Windows 7 x64 computers, and one Ubuntu one, in the last few weeks, and it's been fine on all of them. So it would appear to be an oddity with your PC :(

Try running the System File Checker. Go to Start and type "cmd" without the quotes, then right-click cmd.exe and choose "Run as Administrator". Once at the Command Prompt, type "sfc /scannow" without the quotes. You may need your Windows 7 disc, though most of the time you don't.

I've already done a system file check and all is OK. I really would like to have this skype up and running so I've got a few other quirks so I think I'll do a reformat. I'm retired so got lots of time, besides I don't mind doing it.

You're like me then - I don't mess about either, if I have a problem I can't be bothered to spend ages solving then I quite often do a reformat and reinstall too :D

I'm just in the middle of one today, as it happens, seeing as how my new laptop and my new firewall seem to hate each other :(

Thank You for your responses. I'm about half done, just all the updates to do and install a few items. I'm going to keep it a little slimmer this time.

After I got done reformatting Skype installed OK. I must of had some corruption in there.

That's good news, I'm glad you got it sorted out :)