Download
Malwarebytes' Anti-Malware (
http://www.majorgeeks.com/Malwarebyt...are_d5756.html) to your desktop.
* Double-click
mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure to checkmark the
Update Malwarebytes' Anti-Malware and
Launch Malwarebytes' Anti-Malware, then click
Finish.
* If an update is found, it will download and install the latest version.
* Download the update from
here if you have problems.
* Once the program has loaded, select
Perform full scan, then click
Scan.
* When the scan is complete, click OK, then
Show Results to view the results.
* Be sure that everything is checked, and click
Remove Selected.
* When completed, a log will open in Notepad.
*
Post the log back here.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\
log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\
log-date.txt
Make sure that you restart the computer.
======
Download HijackThis Executable from here. Save it to your desktop.
Start HJT & press the "Do a system scan and save a log file" button. When the scan is finished a window will pop up giving you the option of where to save it. Save it to desktop where it is easy to access. Open the log file and then go to the
format Tab and make sure that
wordwrap is unchecked. Copy the entire contents of the file & paste it into the body of your post.
DO NOT FIX ANYTHING YET. Most of what is there is necessary for the running of your system.
=============
Download
DDS from the following location:
DDS Tool
Save
dds.scr to the desktop
Disable any script-blocking programs and then double-click on the
DDS.scr icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like
DDS.scr to run. Please allow it to do so.
Once you double-click the icon a Windows security warning may also appear asking if you are sure you would like to run the program. Click on the Run button to start
DDS. If no warning appeared, then you should just continue.
DDS will now display a small black window providing information as to what
DDS is doing on your computer.
DDS will now start scanning your computer and compiling a variety of information about what programs are starting on your computer, what files have been recently created, and the general configuration of your computer. When
DDS has finished scanning, all of this information will be compiled and be displayed in two Notepad windows named
dds.txt and
attach.txt.
You will then be shown a small box giving instructions as to what you should do with these files. Feel free to close this message box by pressing the OK button.
We now need to save the two log files that were created. First click on the
DDS.txt window and click on the File menu and then select
Save As... menu option.
Save
DDS.txt to the desktop. Now click on the
Attach.txt Notepad window and save that to the desktop also.
Copy the contents of the
DDS.txt log and paste it into your reply here.
Attach the
attach.txt log with your reply using
Reply to Thread button, then the
Manage Attachments button.