IE7 stopped working

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September 16th, 2009, 09:50 AM
gbodave

IE7 stopped working

Recently i couldn't connect to the internet so I got someone from a local PC repair shop to come in and he fixed the problem and to test all was Ok he used IE7 to access the internet. He also downloaded some codecs for Winsdows media player which wouldn't play DVD's. That worked OK too.

Later that day I booted up the PC again and got the "system has recovered from a serious error" warning with these codes :-

BCCode : ea BCP1 : 84C68B48 BCP2 : 87212580 BCP3 : 886ED278
BCP4 : 00000001 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

C:\DOCUME~1\DAVEFA~1\LOCALS~1\Temp\WER5652.dir00\Mini091109-01.dmp
C:\DOCUME~1\DAVEFA~1\LOCALS~1\Temp\WER5652.dir00\sysdata.xml

I was able to continue but could not open IE7 properly. I got a dialogue box that said IE7 had been closed unexpectedly and did I want to start from the last session or a new session. Whichever option I chose IE7 closed and wouldn't open again.

Now I don't get the "unexpectedly closed" option. When I click on the icon I get nothing.

I've unchecked "enable third party browser extensions" and used the "re-set internet explorer settings" option.

Still cannot open IE7

Ps - yes I've tried to chase the "expert" who came out to my system but they aren't calling me back.
September 16th, 2009, 12:56 PM
Welshjim

gbodave--Perhaps of help
http://www.microsoft.com/downloads/d...DisplayLang=en
If that does not help, look into Event Viewer (Start|Administrative Tools|Event Viewer). Click on "System" in the left panel. Do you see RedBall error icon(s) timestamped at the exact time the problem occurred? If so, click on the RedBall. The first message will have some data on what the problem is, but usually it is not too easy to understand. Click the blue go.microsoft.com link. On the next window click the link to send a report to Microsoft. Another window should open (though it may take some time for the information in the right panel to appear) which may offer some more understandable info and maybe even a solution.
You also open the minidump file. If you need help in interpretation, post here.
September 16th, 2009, 02:56 PM
gbodave

This seems to have been occurring quite often.

The system detected an address conflict for IP address 192.168.0.2 with the system having network hardware address 00:18:E7:0C:7D:27. Network operations on this system may be disrupted as a result.
September 16th, 2009, 03:27 PM
gbodave

Just tried Ie again - didn't open - event viewer shows this...

"The server {0002DF01-0000-0000-C000-000000000046} did not register with DCOM within the required timeout."
September 18th, 2009, 06:53 PM
Welshjim

gbodave--there are many possibilities
http://www.eventid.net/display.asp?e...e=DCOM&phase=1
With luck, and the above is too complicated, this might help
http://windowsxp.mvps.org/IEFIX.htm
September 18th, 2009, 08:47 PM
Broni

Did you try another browser to see, if you have a connection at all?
Where are you posting from?
September 18th, 2009, 08:58 PM
JBH1876

This isn't very helpful........ But mine will not run IE7 what so ever...... Tried several times...... nothing but issues.....
September 19th, 2009, 04:11 AM
gbodave

Quote:

Did you try another browser to see, if you have a connection at all?
Where are you posting from?

I can use Firefox and I'm in the UK.
September 19th, 2009, 11:19 AM
Broni

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System

Under Select type to list, select:
Critical (Vista only)
Error

Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.
September 21st, 2009, 11:08 AM
gbodave

Quote:

Download BlueScreenView

I haven't had a blue screen or any type of crash so is this still an option ?

Here's the log from VEW

Vino's Event Viewer v01c run on Windows XP in English
Report run at 21/09/2009 16:06:25

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 21/09/2009 01:02:50
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application msimn.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Log: 'Application' Date/Time: 20/09/2009 09:44:38
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application msimn.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Log: 'Application' Date/Time: 18/09/2009 00:55:20
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application msimn.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Log: 'Application' Date/Time: 17/09/2009 17:30:51
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application msimn.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Log: 'Application' Date/Time: 17/09/2009 17:29:09
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application msimn.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Log: 'Application' Date/Time: 17/09/2009 01:32:33
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application QuickTimePlayer.exe, version 7.64.17.73, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Log: 'Application' Date/Time: 17/09/2009 01:24:31
Type: error Category: 0
Event: 8 Source: crypt32
Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.

Log: 'Application' Date/Time: 17/09/2009 01:24:31
Type: error Category: 0
Event: 11 Source: crypt32
Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Log: 'Application' Date/Time: 17/09/2009 01:24:31
Type: error Category: 0
Event: 8 Source: crypt32
Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

Log: 'Application' Date/Time: 17/09/2009 01:24:16
Type: error Category: 0
Event: 11 Source: crypt32
Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Log: 'Application' Date/Time: 17/09/2009 01:12:28
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application msimn.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Log: 'Application' Date/Time: 16/09/2009 23:17:13
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application msimn.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Log: 'Application' Date/Time: 16/09/2009 19:53:37
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application HelpCtr.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Log: 'Application' Date/Time: 16/09/2009 19:53:23
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application HelpCtr.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Log: 'Application' Date/Time: 14/09/2009 14:01:30
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application PowerDVD9.exe, version 9.0.1909.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Log: 'Application' Date/Time: 14/09/2009 14:01:24
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application PowerDVD9.exe, version 9.0.1909.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Log: 'Application' Date/Time: 14/09/2009 14:01:16
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application PowerDVD9.exe, version 9.0.1909.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Log: 'Application' Date/Time: 14/09/2009 14:00:51
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application PowerDVD9.exe, version 9.0.1909.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Log: 'Application' Date/Time: 14/09/2009 13:59:33
Type: error Category: 0
Event: 1000 Source: Application Error
Faulting application powerdvd9.exe, version 9.0.1909.0, faulting module dvd_x.imp, version 9.0.1719.0, fault address 0x000500e5.

Log: 'Application' Date/Time: 14/09/2009 13:53:14
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application PowerDVD9.exe, version 9.0.1909.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 21/09/2009 11:07:01
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The lxdjCATSCustConnectService service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 21/09/2009 11:07:01
Type: error Category: 0
Event: 7009 Source: Service Control Manager
Timeout (30000 milliseconds) waiting for the lxdjCATSCustConnectService service to connect.

Log: 'System' Date/Time: 21/09/2009 01:03:51
Type: error Category: 0
Event: 10010 Source: DCOM
The server {0002DF01-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 20/09/2009 09:45:48
Type: error Category: 0
Event: 10010 Source: DCOM
The server {0002DF01-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 20/09/2009 09:39:46
Type: error Category: 0
Event: 32003 Source: ipnathlp
The Network Address Translator (NAT) was unable to request an operation of the kernel-mode translation module. This may indicate misconfiguration, insufficient resources, or an internal error. The data is the error code.

Log: 'System' Date/Time: 20/09/2009 09:39:29
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The lxdjCATSCustConnectService service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 20/09/2009 09:39:29
Type: error Category: 0
Event: 7009 Source: Service Control Manager
Timeout (30000 milliseconds) waiting for the lxdjCATSCustConnectService service to connect.

Log: 'System' Date/Time: 19/09/2009 20:04:55
Type: error Category: 0
Event: 32003 Source: ipnathlp
The Network Address Translator (NAT) was unable to request an operation of the kernel-mode translation module. This may indicate misconfiguration, insufficient resources, or an internal error. The data is the error code.

Log: 'System' Date/Time: 19/09/2009 20:04:30
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The lxdjCATSCustConnectService service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 19/09/2009 20:04:30
Type: error Category: 0
Event: 7009 Source: Service Control Manager
Timeout (30000 milliseconds) waiting for the lxdjCATSCustConnectService service to connect.

Log: 'System' Date/Time: 19/09/2009 09:05:25
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The lxdjCATSCustConnectService service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 19/09/2009 09:05:25
Type: error Category: 0
Event: 7009 Source: Service Control Manager
Timeout (30000 milliseconds) waiting for the lxdjCATSCustConnectService service to connect.

Log: 'System' Date/Time: 18/09/2009 17:21:14
Type: error Category: 0
Event: 7 Source: Cdrom
The device, \Device\CdRom0, has a bad block.

Log: 'System' Date/Time: 18/09/2009 17:21:07
Type: error Category: 0
Event: 7 Source: Cdrom
The device, \Device\CdRom0, has a bad block.

Log: 'System' Date/Time: 18/09/2009 17:21:01
Type: error Category: 0
Event: 7 Source: Cdrom
The device, \Device\CdRom0, has a bad block.

Log: 'System' Date/Time: 18/09/2009 17:20:55
Type: error Category: 0
Event: 7 Source: Cdrom
The device, \Device\CdRom0, has a bad block.

Log: 'System' Date/Time: 18/09/2009 17:20:48
Type: error Category: 0
Event: 7 Source: Cdrom
The device, \Device\CdRom0, has a bad block.

Log: 'System' Date/Time: 18/09/2009 17:20:42
Type: error Category: 0
Event: 7 Source: Cdrom
The device, \Device\CdRom0, has a bad block.

Log: 'System' Date/Time: 18/09/2009 17:20:38
Type: error Category: 0
Event: 7 Source: Cdrom
The device, \Device\CdRom0, has a bad block.

Log: 'System' Date/Time: 18/09/2009 17:20:38
Type: error Category: 0
Event: 7 Source: Cdrom
The device, \Device\CdRom0, has a bad block.
September 21st, 2009, 08:24 PM
Broni

Quote:

I haven't had a blue screen or any type of crash so is this still an option ?

Your first post indicates, that some .dmp file was created:

Quote:

C:\DOCUME~1\DAVEFA~1\LOCALS~1\Temp\WER5652.dir00\Mini091109-01.dmp

so, please run Bluescreenview.

Can you access Internet Options from Control Panel?
November 13th, 2009, 07:04 PM
gbodave

Here'sthe information from bluescreenview.

Sorry its taken so long but I've just returned from 7 weeks out of the country.
==================================================
Dump File : Mini091209-01.dmp
Crash Time : 12/09/2009 00:24:34
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x000000ea
Parameter 1 : 0x83a2f640
Parameter 2 : 0x88ff25f8
Parameter 3 : 0x8a74e868
Parameter 4 : 0x00000003
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+c0b8f
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 186.18
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 186.18
Company : NVIDIA Corporation
File Version : 6.14.11.8618
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini091209-01.dmp
==================================================

==================================================
Dump File : Mini091109-01.dmp
Crash Time : 10/09/2009 21:10:37
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x000000ea
Parameter 1 : 0x84c68b48
Parameter 2 : 0x87212580
Parameter 3 : 0x886ed278
Parameter 4 : 0x00000001
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+c0b8f
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 186.18
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 186.18
Company : NVIDIA Corporation
File Version : 6.14.11.8618
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini091109-01.dmp
==================================================
November 13th, 2009, 08:52 PM
Broni

Your BSODs come from your nVidia driver. Reinstall.
November 15th, 2009, 07:10 PM
frund

If IE7is corrupt just uninstall it in Control panel/add remove and it will revert to IE6 ..just a thought..