Blank messages in Netscape Messenger

I have Netscape Messenger 4.77, running on Windows 98 SE.
I also have Norton Antivirus 2000, with the email scanning feature
enabled.
Since approximately two months ago I begun to receive some blank
emails. For these I mean messages of which I see the fields Subject,
Date, From and To, but not the contents. To see the body of the
message I must disable the option "View Attachment Inline", or look
at the page source.
This happens only with HTML messages, but not with all of them. It
seems a random behavior that happens, say, with one of every ten
messages.
I found out that this is caused by the email scanning feature of Norton
Antivirus 2000. If I disable that feature, the problem disappears.
Symantec Support says that this problem is due to a flaw in NAV 2000,
but they could not find a solution to it, other than switch to NAV 2001.
They also suggested me to receive my mails with the email feature
enabled, and if I find a blank message, disable it and download the
message again.
I find this solution rather bothersome, and what is worst, I can't find a
way to re-download a message. Having a POP3 incoming mail server,
I tried enabling the option "Leave Messages on server", but this does
not allow me to re-download a message.
If anyone knows how to re-download a message, or what will be
better, another workaround to this "blank messages problem", I would
much appreciate any advice.

Sounds like you may need to junk NAV 2000 and get McAfee or some of the other virus scanner programs suggested by users of this forum (use the "Search" feature).

Sorry not to be more helpful.

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"Nothing is written."

--Peter O'Toole as T. E. Lawrence in Lawrence of Arabia

I had the same problem with Outlook and Outlook Express when I made the mistake of downloading IE 6.0. If you ever had downloaded it, even if you uninstalled it, e-mail was still screwed up. We had to replace the Mlang.dll before I could start seeing the messages again. Don't know if this helps you but it cured the problem in Outlook 2000 and Outlook express.

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You miss 100% of the shots you never take !

http://antivirus.cai.com/
This is the link for InoculateIT PE. Do your self a favor and don't d/l mcafee. It's a royal pain in the butt!!...Inoculate is good, FREE, and doesn't use a lot of resource, plus easy to configure.

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Please Bookmark this thread and post back results. Thanks!

True about McAfee...I shouldn't have mentioned it. ;-) I installed it and things started not working (USP Zip drive, computer games, etc.). The program puts its hooks in everything.

I haven't checked out InoculateIT yet, but I plan to...was put off by the rather large and unneccessary amount of personal data they want from me.

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"Nothing is written."

--Peter O'Toole as T. E. Lawrence in Lawrence of Arabia

Other free programs which are excellent are: Download AVG from www.grisoft.com. (It's free.) I used to use innoculateIT but had I virus it didn't catch and the AVG did.

Zone Alarm 2.6 (It’s free) Firewall
get it here www.zonelabs.com


Ad-aware spyware detector (also Free)
http://www.lavasoft.de/aaw/index.html




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You miss 100% of the shots you never take !

i don't think that it is an antivirus program glitch. i have the same problem with netscape mail on one of puters and i use innoculate. if i forward the e mail back to my self i am able to read it in outlook express. it doesn't happen very often.

bettina

hae you noticed the blank emails are always from the same sender? if so or even if some are from the same sender, you may want to have them check their email set up and tell it NOT to send in html but rather in plain text

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"If it ain't broke, work on it til it is"