Fatal error 3 during d/l - anyone here ever encounter/overcome that problem?
TIA for any suggestions. (Lots of other useless info/hx available upon request.)
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Fatal error 3 during d/l - anyone here ever encounter/overcome that problem?
TIA for any suggestions. (Lots of other useless info/hx available upon request.)
Could you be a bit more specific regarding what happened? Thank you! :)
Ridgerunr: Thx for the reply. Been using this sw since around 97 or so when it was fw but I think I'll not renew come Feb. Apparently, black hats & viruses have the weekends off. Am thinking of trying Kaspersky next time around.
Anyway, a known issue w/no immediate solution. Instead of completing latest sig file manual update, it pops the following error - AutoDownload Fatal Error 3.
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AutoDownload Fatal Error 3 and 550 Error
This Document Applies to:
eTrust™EZ Antivirus 6.2
eTrust™EZ Antivirus 6.3
eTrust™EZ Antivirus r7
EZ Antivirus r7 is now avaliable, for upgrade instructions please click here
Summary:
When attempting the update, an errors occurs with either "Fatal Error 3" or "550" in the error message.
Resolution:
This error is likely to be a temporary problem with the AutoDownload server due to some of the update files missing. It happens at the time when we are uploading the latest signature files to the server, and clients are trying to retrieve these files at the same time. Please try connecting to the Internet and performing the AutoDownload again at a later time.
If you continue having the same problem after prolonged period of time then we would need you to help us troubleshoot the problem further. Please follow the steps listed below.
Step1:
Firewall Access - Please be sure that proper components and program have internet access through your firewall.
VetMsg.exe
Isafe.exe
vet32.exe
VetTray.exe
CAFix.exe
Autodown.exe
Application Layer Gateway(ALG)
If you are running a Firewall on your system, you will need to properly configure the program control options to allow the programs listed above internet access. If you are unsure on how to configure your firewall program, please contact the manufacture of the software for assistance.
If you continue to receive the 'fatal error 3' message when trying to run autodownload, please continue to step 2.
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Step2:
Windows Firewall - Please be sure that the Windows XP firewall on your system is configured properly. All the items listed above will need internet access. Please Click Here for instructions on how to configure the Windows XP firewall. Note: If you are already running EZ Armor and the EZ Firewall program, we would recommend that you disable the built in Windows firewall program. Please Click Here for instructions on how to disable the software
If you continue to receive the 'fatal error 3' message when trying to run autodownload, please continue to step 3.
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Step3:
Proxy Settings - If you connect to the internet through a proxy server, please be sure that you have properly configured the EZ Antivirus proxy settings. Please Click Here for instructions.
If you continue to receive the 'fatal error 3' message when trying to run autodownload, please continue with the troubleshooting steps listed below.
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At the moment we are trying to gather as much information as possible that will help us resolve 550 and Fatal Error 3 AutoDownload Errors that are not occurring due to the problem described above.
Troubleshoot:
You will need to run a file we have created to produce some information about your system and it's connection to the Internet. Please click here to download the file from our ftp site. When you click on the link, a message will appear asking you what you wish to do with the file. Select "save ":
Your browser will ask you for a location where you wish to save the file. At this stage, browse to your EZ Antivirus installation folder - usually C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus.
Once you have saved the file, navigate to your EZ Antivirus directory and run the ezavtrace.bat file by double-clicking on it (This was the file you downloaded in the step above).
You will see command window running TRACERT tests. It might take up to 5 minutes for test to complete. Once finished, you will see following confirmation:
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Finished
Please send the ezreport to support now.
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Now you can run EZ Report. EZ Report will send an automatically generated report to Technical Support with information about your computer's configuration, and attach the information gathered in the section described above:
For EZ Antivirus 6.2/6.3:
Open EZ Antivirus, then click the Help menu and choose EZReport.
In the message field type in your contact details and a description for the problem, eg. 550 Error (if you have an existing USD or phone support issue regarding the fatal error3/550, please reference the number associated with your support request)..
Left click on the Send Report button.
For EZ Antivirus r7 - 2005:
Open EZ Antivirus, click on the the "Tools" tab and click on the "System Report" button.
In the message field type in your contact details and a description for the problem, eg. 550 Error (if you have an existing USD or phone support issue regarding the fatal error3/550, please reference the number associated with your support request).
Left click on the Send Report button.
The report will be sent to Technical Support, along with the information that was collected when you ran the batch file mentioned above. Technical Support will analyze the information, and respond to you as soon as possible.
Sorry I can't be of help. I've used both manual and auto sig dn/loads and have never had problem one with it.
I just updated to the latest version(7.0.8.1) a few days ago and it installed on top of the old version with no probs either.
Might try totally removing and doing a clean install is all I can suggest.
This is with Win XP-Pro sp2 and all updates/hotfixes in place.
Might try using the free online scan here and see if it comes up with some nasty...
Ridgerunr, TY so much for the headsup re the latest version(7.0.8.1) of a few days ago. Thing is, I last successfully updated the sig file on 10-15-05. Then the PC was in the shop from 10-17-05 until 10-21-05, when I retrieved it. That's when the hooha began. The upgrade fixed it. A very subtle thing, that upgrade, but it did the trick!
Glad to hear you found a solution. :)