Windows Update Failing

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February 17th, 2004, 12:16 AM
JodyWood

Windows Update Failing

I have run into a situation where I install a Windows Update and it does not prompt me to restart, but indicates successfully installed. I reboot anyway. Then, run Windows Update again. The same update is saying it needs to install. I can reinstall and go through the same process, but it does not matter - same results.

Any ideas on what is causing this and how to correct it so that it actually works?

BTW - This is on a XP Home system, but I have experienced it on a XP Pro system too.

Thanks,
Jody Wood
February 17th, 2004, 02:50 AM
Ridgerunr

Try going into C:\Windows\Downloaded Program Files and delete the 'update class'. Next time you go to Windows update it should ask you to accept a new activeX control. Say 'yes' and a new one will be installed. The one you have now may be corrupted...
February 17th, 2004, 03:39 AM
Tuttle

Occasionally I come across a specific update that won't install properly for some reason or another. Normally running the update manually (by clicking on the Read more... link and downloading the patch from the knowledge base article) makes it go on properly.
February 17th, 2004, 04:29 PM
dunedin

Hi Jody,
If these don`t fix it, here is a MS link

http://support.microsoft.com/default...b;en-us;319109

Elaine
February 17th, 2004, 07:48 PM
SuperSparks

Another thing that often works is to delete the "Catroot2" folder from X:\Windows\System32. A new one will be recreated next time you visit Windows Update.
February 17th, 2004, 11:14 PM
JodyWood

I have attempted each of the suggestions, but all have failed for me. I even tried combinations of them, but nothing worked. I'm not sure right now...guess I'll wait a little bit and see if Microsoft somehow magically fixes it. If you have any other suggestions, let me know.

Thanks,
Jody Wood
February 18th, 2004, 03:57 AM
Tuttle

Which update is it?
February 18th, 2004, 07:47 AM
dunedin

Jody,
Here`s something else to try.
Find the Update and click on "Read More". You will find a link there to download to hard drive. Download and then install it.

Elaine
February 18th, 2004, 09:20 PM
Nix

or go to http://v4.windowsupdate.microsoft.co...en/default.asp where you can select your OS and the updates you want to d/l and run at a later time.
February 18th, 2004, 09:34 PM
Nix

and go here http://discussions.virtualdr.com/sho...hreadid=157263 for information on how to order a free windows update cd