Quote:
A hacker, nicknamed hakrobatik, explained the trick to Wired.
I kept calling and pretending I just had jaw surgery and mumbling gibberish. At first I had no info except the screen name, then I called and got the first name and last name by saying, 'Could you repeat what I just said?' Then each time that I got information I called back making the real information understandable, and everything else I just mumbled.
Eventually service reps got so fed up, that they reset a user's password. In this way, hakrobatik plausibly claims, a cracker could gain access to any AOL member's account - using only a screen name - by phoning up overseas call centres.