Monitor Won't Turn On

I have a Gateway Desktop System.

The monitor is a Gateway EV700 17 inch CRT.

Last night I went to turn it on an nothing happened.

I disconnected the cord and move the monitor to another power point and tried again - still no go.

The monitor has it's own power cord that plugs into the wall or circuit protection board - it does not have a power cord that comes from the box (like some systems).

It's not the cord because I tried it on the box and that powered up ok.

The good news is that I have an extended 3 year warranty that doesn't run out until January 2004 :)

The bad new is that Gateway shipped out of Australia and I believe I'm no covered under the Asia-Pacific region - support being in Malaysia. :(

Reading through the warranty I get the impression that I'm now an 'International Customer' and as such would have to pay all shipping costs to get it to my closest support site :mad:

So, given the weight of the monitor I think that could be a very costly exercise and it would be cheaper to buy a new one. :rolleyes:

I haven't contacted Gateway to confirm my situation yet, but inthe mean time is there anything simple I could check for such as a fuse.

I remember a few months back Reverend replaced a fuse but all sorts of warning about being fried were prevelant. :eek:

Here's the thread I was referring to http://discussions.virtualdr.com/sho...hreadid=128566

Yes, I remember that thread, as I recall we decided the safest way to work on a monitor was to stand on a thick rubber mat whilst wearing a wetsuit and several pairs of thick rubber gloves :D :D :D

All joking aside, take the cover off and have a look but don't touch anything. If you do see a fuse you can test it with a multimeter without needing to remove it first. If you find one and it's blown a pair of surgical gloves would be quite sufficient protection while replacing it - the voltages may be high but there's not much current stored in a monitor.

Cheers,

I managed to replace a tactile switch in our Fisher & Paykel washing machine easily enough, but that was simply a matter of unsoldering the old one and soldering in the new.

The circuit board was completely removable so no current.

Then there was the time I was re-wiring a light switch at night time with the lights on so I could see - doh.

I logged on to the Australian Gateway site and found a number for warranty service.

I rang it and apart form being on hold for about 20 minutes I discovered that warranty service was outsourced to another company but still based in Australia.

So they created a service request and will arrange for a delivery and swap of a new monitor for the old one. :D

Not only that but my warranty still has another 5 months to go. :p

So, no need to risk lighting myself up like a christmas tree, dressing up in weird rubber get up or being sprayed with shards of glass form a pressurised tube exploding.

I'm one happy chappy.

Here's the best thing:

When we bought the system (when Gateway were still in Oz), the sales man said

Quote:

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As part of the package you can have a 3 year exetended onsite / parts warranty or a WebCam

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.

My wife said she liked the idea of the WebCam and I said that the warranty would be a better option and that we could get a WebCam later if we wanted.

We never ended up buying that WebCam - but are we glad that we got the extended warranty ??

I think you all know the answer.

For those thinking of attempting their own TV & monitor repairs reading through parts of that would have been enough to probably scare me of the idea.

Great find, Nix :) I've bookmarked that one.

1 Brand New Monitor picked up by wife yesterday from a company who is only 10 minutes drive from where we live.