norton nonsense

I bought a copy of norton systemworks 2003 awhile back and went to install it on my system after a reinstall of the system due to a crash last night but when I put the disk in it won't autorun so I brought up the drive and hit autostart and it started to install but stopped and requested another disk with the file DJSUTLSU.dll59120. Of course I have no such disk so I had to cancel out.Then I tried the disk(systemworks 03) on another of my computers and it ran fine.Found an old copy of last years AV from norton and it went on the first computer with no problem at all. Is it a registry key that did not uninstall perhaps or has anyone had this problem installing system works 03 behind it's self after a crash and is there a way to repair it so I can run the new Norton program ? Any help is much appreciated.
Sorry about the long explanation.
KennJ

kenn jolemore It sounds like there are old entries in the registry for Norton. I had the same problem installing System Works 2003. If you are familiar with editing the registry, search for Norton entries and delete them. Do the find search until nothing shows up. Then try to reinstall. It should work.
If just one scrap of a Noron reference is in the registry it won't install.

I tried norton and symantec but I guess I must have missed something. Is there a %s% type key by chance?
KennJ

kennJ, You may have to go the route at the link below.

http://service1.symantec.com/SUPPORT...01091013435207

You may also want to check out the info at this link.

http://service1.symantec.com/SUPPORT...sks.html&tpre=

HTH
Tufenuf