SLK 900U X-bracket

I got a SLK900U with a 92mm Tornado for my Epox 8RGA+ (and earplugs). One of the holes in the X-bracket is too large to hold the standoff. I looked at it under magnification and it appears it was just made with a tap that was too large.

I was wondering if anyone else got a bad X-bracket from them.

A word of advice to anyone who does – RMA the unit immediately and don’t mess with Thermalright. Support will tell you they can’t help and pawn you off to sales. And sales will just ignore you until you get really aggressive. It has been a week and as far as I’ve gotten is a message from sales that they will not use any type of expedited shipping when they finally get around to shipping it – it hasn’t been shipped.

They do seem to be aware of the problem but haven’t set up any reasonable customer help.