A Friend Needs Help Fast

OK Mods, Seniors and ALL, A Friend of mine in England needs Help, I'm in Wales...She has just Got Rid of the Virus "JS_Gigger.A".
So Have I...But I be on WinME and she be on Win98se... Mine gone complete after reinstalling missing files...
She has not got the Windows 98se Disk, only the Image disk as I call it from DELL Computers with Drivers etc., ...I sent her the Zip File..Fix Gigger.exe
but she is lost.. I tried to get her to follow on the comp via MSN messenger, got so far when she said she not got IE5 on its own to Reinstall after deleteing tha bad files in Reg.
She cant access her E: drive (CDrom) it keeps comeing up with error or crashing her comp... What is the Solution, anyone know...She be a complete duffer like I was once when it comes to Computers and she dont have a clue how to ReFormat...Is that what she has to do?? or is there an easier way....
Thanks All....Dennis

Hi there,

Just a suggestion, can she download IE from the windows update site? - that way it will reinstate any problem files.

VP

Thanks Virtual Patiant, Will ask her that. Not sure if she's on 56K or Cable..56K will take her for ages..if i can get her to do that then i can take her through the procedure of deleteing those nasty files...Cheers.

Hopefully, she has the setup files for her windows copied into her c:\windows\options\cabs. Most of those recovery disks do that. Have her run windows setup from there and reinstall windows on top of itself.

markp62, Thanks M8, I completely forgot about Windows\Cabs...
That will make it easier for her I reckon...:cool: cheers, catch you later...Dennis.

Have her look in C:\Windows Update Setup Files for the IE upgrade or the original IE she uses. Hit the IE Xsetup.eve [X = version number mine is 5] and install it from there. Have done it lots of times. Got tired of the long dialup download times.

Thanks Train, C:\Windows Update Setup Files is a new one on me..Not in WinME.....I'll ask her if she got that in Win98se..if so we give it a go... Will let ya all know how this works out...Thanks..Dennis

Follow WhitPhils instructions and burn it to a cd.
Stick it on another hdd, where ever so you do not have to download it again. :D
Helps .

EDIT: I have 98SE. Should have posted that above. :(