computer problem...BLUE screen

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July 21st, 2002, 04:11 PM
marrrlee

computer problem...BLUE screen

I am fairly new to the Computer world, and recently purchased a HP pavillion home pc. I bought a new moniter and had DSL installed, and now I get a Blue screen telling me it is dumping all my memory, plus it says "operating system not found", however I got past that and restored it, but I still keep getting the Blue screen ever so often...when it warms up...the error message in tech help says something about a minidump plus locals and tmp.diroo\sysdata.xml...I have no idea what all that means, but right before I get the Blue screen it starts clunking loud????
HELP!
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July 21st, 2002, 04:19 PM
BIG JOHN

Hi Marlene, welcome to VDR, you will need to let us know what operating system you are running so I can move this thread to the appropriate forum, this one is for feedback about our site. BJ
July 21st, 2002, 11:44 PM
marrrlee

reply about operating system

Hi John, I am really not very Computer savvy, but by Operating System do you mean Windows xp? Or do you mean the operating system on my PC? I will include what I think you may want me to tell you....The Processor is 1300Mhz, Physical Memory is 128.00MB,Virtual mem is 380.20MB and that is all I know to tell you , I am sorry for not knowing more about what you are asking me.
[email protected]
July 22nd, 2002, 12:50 AM
BIG JOHN

Hi again Marrrlee, I meant Windows XP, moving it to the XP forum. BJ
July 23rd, 2002, 09:02 AM
Limerick

Hi Marrrlee,

This one may not be as easy to solve as some problems are. The "clunking sound" makes me think that there may possibly be a problem with the hard drive, and you seem to indicate that the problem is intermittent.

I'd try defragging the hard drive. Go to Start, Settings, Control Panel, Administrative Tools, Computer Management, Disk Defragmenter. Let us know how that goes for you.

Limerick