We have a server that is crashing and I want to anlyze the crash dump to see if I get some idea of what the problem is.
I doenload the OEM Support tools and the symbol files from Microsoft. Specifically I doenloaded the files oem3sr0.zip and oem3sr0s.zip.
I extracted both of these to a directory called e:\suptools

I am trying to run the kanalyze.exe program. It runs fine until the point where it asks for the location of the symbol files. I have tried pointing to various directories under e:\suptools but I always get the message:

"The symbol file for the NT kernal could not be loaded"

I cannot continue any further.

Can anybody help. Am I extracting the symbol files to the correct location ?. Which directory should I point to? Are there any other file[s] that I need to download?

Regards

Craig