[RESOLVED] Dell Inspiron 1750 White Screen

[dgib1038]

Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
McAfee Security Scan Plus
McAfee SecurityCenter
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
Malwarebytes' Anti-Malware
Java(TM) 6 Update 24
Out of date Java installed!
Adobe Flash Player 10.1.102.64
Adobe Reader X (10.0.1)
Mozilla Firefox (3.5.8) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent
``````````End of Log````````````

[Broni]

Update Firefox to the current 3.6.15 version.

...and Eset scan....

[dgib1038]

Eset found no threats

[dgib1038]

Fire Fox updated

[Broni]

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following:

:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. Run defrag at your convenience.

11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

12. Please, let me know, how your computer is doing.

[dgib1038]

All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Kevin
->Temp folder emptied: 600844 bytes
->Temporary Internet Files folder emptied: 22652269 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 3532574 bytes
->Flash cache emptied: 611 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 608 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 32902 bytes
%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 26.00 mb


[EMPTYFLASH]

User: All Users

User: Default

User: Default User

User: Kevin
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.22.2 log created on 03052011_150955

Files\Folders moved on Reboot...
C:\Users\Kevin\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
File\Folder C:\Users\Kevin\AppData\Local\Temp\~DF1645A67A5582F507.TMP not found!
File\Folder C:\Users\Kevin\AppData\Local\Temp\~DF59CF8095EB93CD5B.TMP not found!
File\Folder C:\Users\Kevin\AppData\Local\Temp\~DF9CB174B07F102A42.TMP not found!
File\Folder C:\Users\Kevin\AppData\Local\Temp\~DFF97C054123558F56.TMP not found!
C:\Users\Kevin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LSVJEYHE\mail[1].txt moved successfully.
C:\Users\Kevin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LSVJEYHE\partner[1].htm moved successfully.
C:\Users\Kevin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LSVJEYHE\showthread[3].htm moved successfully.
C:\Users\Kevin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GT30ZVM5\918[4].htm moved successfully.
C:\Users\Kevin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GT30ZVM5\mail[2].htm moved successfully.
C:\Users\Kevin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GT30ZVM5\mail[3].htm moved successfully.
C:\Users\Kevin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0E23SLR1\iepngfix[1].htc moved successfully.
C:\Users\Kevin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0E23SLR1\partner[1].htm moved successfully.

Registry entries deleted on Reboot...

[dgib1038]

Computer is working great!

Thank you Broni, you were a big help!

[Broni]

Way to go!!
Good luck and stay safe

[dgib1038]

Hey Broni,

For some reason now my volume keys on my keyboard are not working. I always use these and now I have to use the litle volume icon to mute, and adjust up and down. Is it possible either of the two last downloads I did might be causing these buttons not to work?

[Broni]

When cleaning is performed some side effects may happen.
I suggest, you travel to your computer manufacturer site, download and reinstall keyboard driver.

[dgib1038]

Broni,

Wow this was a chore for me. It was the Dell Quickset 64bit driver I was missing. I found it at notebookera.com downloaded it then my FN key was backwards. So then I went into control panel commonly used mobility settings and changed the FN key to mobility and wala! Fixed.

I looked for the Quickset Driver on Dell Driver site and had no luck. It might have been there but that driver site is confusing for me. Anyway it is working and I want to thank you again for all your help!!!

[Broni]

Cool beans